Ratings based on 621 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Good stay
Posted Aug. 23, 2024 on HotelsReally nice apartment although bed was a bit small. Lovely glass of prosecco on arrival. Only concern is lack of air conditioning as room was very warm and it was too noisy outside to open windows. We did get a fan from reception which helped. Very friendly staff.
Comment from Hotel Management
Aug. 30, 2024 by Hotel Management , Hotel Management
Dear Guest,Thank you for taking the time to provide feedback on your recent stay at Cheval The Edinburgh Grand. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future.Kind regards and best wishes, Nic SforzaReception Supervisor
by A traveller
Posted Aug. 23, 2024 on Expedia
I loved how centrally located it is, but this comes with a caveat. the tram outside sounds like an earthquake every time it passes by, so if you are a light sleeper id suggest asking for a room not facing the street.
Comment from Hotel Management
Aug. 30, 2024 by Hotel Management , Hotel Management
Dear Alexander,Many thanks for your time to review you recent stay with us.I'm sorry to learn that your experience has been impacted by external noise. I understand your frustration due to the tram noise, which stops just before midnight every day. I hope that you will give us another chance on your next Edinburgh trip, I really look forward to welcome back in at The Edinburgh Grand. Kind regards,Nic SforzaReception Supervisor
by A traveller
Posted Aug. 11, 2024 on Expedia
Comment from Hotel Management
Aug. 30, 2024 by Hotel Management , Hotel Management
Dear Rebecca,Thank you for taking the time to provide feedback on your recent stay at Cheval The Edinburgh Grand. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future.Kind regards and best wishes, Nic SforzaReception Supervisor
by A traveller from Las Vegas
Posted Jul. 24, 2024 on Expedia
Top notch facilities and rooms.
Comment from Hotel Management
Aug. 4, 2024 by Hotel Management , Hotel Management
Dear John,Thank you for taking the time to provide feedback on your recent stay at Cheval The Edinburgh Grand. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future.Kind regards and best wishes, Nic SforzaReception Supervisor
by A traveller
Posted Jul. 20, 2024 on Hotels
No AC
Comment from Hotel Management
Aug. 4, 2024 by Hotel Management , Hotel Management
Dear George,Thank you for taking the time to provide feedback on your recent stay at The Edinburgh Grand. Due to our unique design and the age of the building, we couldn't install air conditioning in all our apartments; I understand how uncomfortable can be not having a/c, especially during warmer days, we provide complimentary fans on request and I will make sure the team offers upon check-in to all our guests.I hope you will consider staying with us once again. I will be pleased to welcome you in the near future.Kind regards and best wishes, Nic SforzaReception Supervisor
by A traveller
Posted Jul. 14, 2024 on Expedia
Had a great stay at this hotel! It was beautiful inside and the staff was very friendly. Make sure to press the button on the knob for water temperature in the shower - otherwise it doesn’t get very warm!
Comment from Hotel Management
Aug. 4, 2024 by Hotel Management , Hotel Management
Dear Anne,Thank you for taking the time to provide feedback on your recent stay at Cheval The Edinburgh Grand. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future.Kind regards and best wishes, Nic SforzaReception Supervisor
by A traveller
Posted Jul. 14, 2024 on Expedia
Overall, this is a very nice modern-style hotel. It's great for walks, being right next to the park, with excellent restaurants and bars very close by.
On arrival, the staff were very friendly and helpful, even though we did have a bit of a parking and unloading situation. They assisted with our bags and helped us get to the room—10/10 service. The parking is located nearby but can be a bit of a hassle, especially if you have children. They offer parking validation for a discount, but during my visit, the validation ticket didn't work, so I had to pay full price for a day. Leaving the hotel was a bit of a different experience, as the lady at the front desk upon departure was not very helpful in getting assistance to load our luggage into our rental car. This wouldn't normally be a problem, but there really isn't any temporary parking or loading zone outside the front entrance, so you're unsure if you'll get a ticket for just checking out.
The breakfast they offer is very nice.
Hawksmoor, connected to the hotel, is an amazing restaurant, and everything was delicious.
The bar connected to the hotel is a great addition. When we first went there, it was a really good experience, and the drinks were very tasty. I would only ask that they align their closing times with the last call, as we arrived 30 minutes before the stated closing time, but the staff had already closed down the bar and completed last call.
Overall, a very nice hotel.
Comment from Hotel Management
Aug. 4, 2024 by Hotel Management , Hotel Management
Dear Ross,Thank you for taking the time to provide feedback on your recent stay at Cheval The Edinburgh Grand. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.Thank you also for your comments on the parking and restaurant times, I will bring this up with the relevant departments. It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future.Kind regards and best wishes, Nic SforzaReception Supervisor
by A traveller
Very Nice
Posted Jul. 12, 2024 on HotelsThe room was different than the picture.
It was actually bigger and a duplex; but didn't have an outside balcony like the picture. Overall; super neat and clean,
Comment from Hotel Management
Jul. 12, 2024 by Christine Mullen - Reception Supervisor, Hotel Management
Dear David, Thank you so much for your stellar rating on your most recent stay at Cheval The Edinburgh Grand. We are so happy to rad that you enjoyed your time with us. We hope to welcome you back very soon!Warmest Regards, Christine Mullen - Reception Supervisor
by A traveller
Posted Jul. 10, 2024 on Expedia
Staff was rude and did not try to resolve billing issue
Comment from Hotel Management
Aug. 30, 2024 by Hotel Management , Hotel Management
Dear Tedy,Thanks for your time to provide feedback on your recent stay with us.Please do accept my apologies for the issues you have encountered before your arrival to us.As mentioned by our Reception Team, your original booking was no refundable, which caused the billing issue with Expedia directly, rather than us. However, I'm glad that my colleagues managed to sort this for you and I hope you had a positive experience overall.I will be delighted on inviting you back, hopefully in the near future.Kind regards,Nic SforzaReception Supervisor
by A traveller
Posted Jul. 2, 2024 on Expedia
Beautiful hotel. Great Steakhouse too. Loved our balcony.
Comment from Hotel Management
Jul. 8, 2024 by Christine Mullen - Reception Supervisor, Hotel Management
Hallo , Thank you so much for your completing the survey on your most recent stay at Cheval The Edinburgh Grand. We are most thankful that you enjoyed your visit with us. Have a lovely rest of your day and we are looking forward to hopefully welcoming you back to our hotel soon! Warmest Regards, Christine Mullen Reception Supervisor
