Ratings based on 833 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Good to stay but poor services with the hotel.
Posted Aug. 31, 2024 on HotelsJust upset the hotel did not respond to my request. I booked it for my friend who got married recently, it’s a gift for them. I asked for a welcome Prosecco and some banner saying “congratulations Mr & Mrs”, but when I ask my friend, she said, the hotel did not do any of my request.
Comment from Hotel Management
Sep. 2, 2024 by Courtyard Edinburgh West, Hotel Management
Dear Vivian,Thank you for providing us with feedback scores from your recent stay.I can see from the scores that you provided that overall you were perhaps able to enjoy your stay, but we didn’t quite reach your expectations in all areas. All of your feedback has been passed onto the respected management, however, if you would like to provide us with any further comments or feedback please do not hesitate to contact me.I hope we have the opportunity to address your concerns and that we can welcome you back soon. Sincerely, Matthew (Front Office Supervisor)
by A traveller
Nice hotel outside of city center
Posted Aug. 29, 2024 on HotelsOur stay was great! Beds were not comfortable and breakfast left something to be desired for the price. Matthew - one of the front desk supervisors - was excellent!! He gave great recommendations, knew who we were when we walked past and would always ask questions about our day! His service was top notch!!
Comment from Hotel Management
Aug. 30, 2024 by Courtyard Edinburgh West, Hotel Management
Dear Amber,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Matthew (Front Office Supervisor)
by A traveller
Posted Aug. 27, 2024 on Expedia
Convenient
Comment from Hotel Management
Aug. 27, 2024 by Courtyard Edinburgh West, Hotel Management
Dear Laura,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Matthew (Front Office Supervisor)
by A traveller from Helena
Posted Aug. 23, 2024 on Expedia
Friendly and awesome service
Comment from Hotel Management
Aug. 23, 2024 by Ana, Hotel Management
Dear Miguel,Thank you for choosing to stay with us at the Courtyard by Marriott Edinburgh West.We're delighted to know that you enjoyed your stay.We hope to welcome you back anytime you'll visit Edinburgh again.Kind regards,
by A traveller
Posted Aug. 13, 2024 on Expedia
Excellent staff. Clean, easy parking. Shower pressure could be better.
Comment from Hotel Management
Aug. 13, 2024 by Courtyard Edinburgh West, Hotel Management
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Matthew (Front Office Supervisor)
by A traveller
Posted Aug. 11, 2024 on Hotels
Comment from Hotel Management
Aug. 12, 2024 by Courtyard Edinburgh West, Hotel Management
Dear Tatineni,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Matthew (Front Office Supervisor)
by A traveller
Posted Aug. 8, 2024 on Expedia
It’s very expressive but not that kind of facilities.
Comment from Hotel Management
Aug. 8, 2024 by Courtyard Edinburgh West, Hotel Management
Dear Raju,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely, Matthew (Front Office Supervisor)
by A traveller
Posted Aug. 6, 2024 on Expedia
Comment from Hotel Management
Aug. 8, 2024 by Courtyard Edinburgh West, Hotel Management
Good morning ChelseyOn behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Matthew (Front Office Supervisor)
by A traveller
Posted Aug. 4, 2024 on Hotels
Comment from Hotel Management
Aug. 8, 2024 by Courtyard Edinburgh West, Hotel Management
Good morning SOFIANEOn behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Matthew (Front Office Supervisor)
by A traveller from Thomasville
Posted Aug. 4, 2024 on Expedia
Spacious room.
Comment from Hotel Management
Aug. 4, 2024 by Courtyard Edinburgh West, Hotel Management
Dear Stephen,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Matthew (Front Office Supervisor)
