Note fondée sur 655 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,0 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Hotels
(7m2)
Les murs très fins parfait pour écouter les voisins ronfler, nous n’avons jamais dormis sur un matelas aussi inconfortable (on sentait tous les ressorts)
Commentaires de Gestion de l’hôtel
1 oct. 2024 par easyHotel Edinburgh, Gestion de l’hôtel
Dear Maximilien, Thank you for your feedback. We are sorry to hear our facility did not meet up your needs. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible and to provide the great basics for our guests. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your feedback and hope to see you back soon. Kind regards, easyHotel Edinburgh
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Vraiment très petite chambre mais ça nous le savions. Par contre, le ménage plutôt aléatoire voire inexistant, la nécessité de réclamer la moindre chose comme une brosse de toilette ça nous ne savions pas. Pire encore la dernière nuit, l'air conditionné est tombé en panne. Pour rappel nous sommes dans une chambre sans fenêtre, c'est donc une petite boîte sans aération et sans clim dans laquelle nous avons du dormir avec pour seule aide des ventilateurs mis dans le couloir... Et évidemment, jusqu'ici la réponse aux mails était rapide mais dès qu'il s'est agit de répondre à ma réclamation à ce sujet, plus personne. Heureusement que le personnel est adorable et que l'hôtel est très bien placé.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par easyHotel, Gestion de l’hôtel
Dear Meline, Thank you for your review. We are happy to hear you appreciate our city center location and lovely hospitality from our staff. We are however sorry to hear your stay with us wasn't satisfactory due to the technical issue with the AC and response time to email. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible and to provide the great basics for our guests. We understand that such concept might not be suitable for everyone, which is why we find it so important to read through all the provided information on our website, where we share detailed description of the rooms along with photos. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciated your feedback and apologize for any inconvenience caused. Kind regards, easyHotel
par un voyageur
Situation excellente
Publié le 28 août 2024 sur HotelsTrès bien situé, très bon rapport qualité prix. Mais on en a pour le prix avec des chambres petites et fonctionnelles, pas de fenêtres, mais c'est le jeu. Accueil très charmant et sympathique par un beau jeune homme blond très élégant.
Commentaires de Gestion de l’hôtel
29 août 2024 par easyHotel Edinburgh, Gestion de l’hôtel
Dear Christian,Thank you for your review. We are pleased to hear you enjoyed your stay with us and we hope to welcome you again on your next trip to Edinburgh.Kind regards,easyHotel
par un voyageur
Un enfer! Fuyez…
Publié le 19 juill. 2024 sur HotelsGrosse arnaque ! Payer 174€ pour une chambre minuscule (seulement la taille du lit, aucun passage autour) sans fenêtre (soit disant il y a une case à décocher … pour dire « pas de chambre sans fenêtre » au moment de la réservations mais les indications de la réservations sont trompeuses « rideaux occultants »…).
Je déconseille vivement, prenez une auberge de jeunesse c’est plus confortable et 2 fois moins cher!!!
Commentaires de Gestion de l’hôtel
20 juill. 2024 par easyHotel Edinburgh Manager, Gestion de l’hôtel
Hello, Thank you for your time to leave us a feedback. We are sorry to hear your stay with us wasn't satisfactory. As a super budget hotel, we only offer the basics for a good night’s sleep which are bed, shower and warmth. Our offer is directed to the specific type of travelers who are looking for affordable accommodation in the great location wanting to explore the city rather than staying in the hotel. We understand our concept may not be suitable for everybody and we are trying to be as transparent as possible regarding the hotel facilities and extra charges. Detailed information about the size of our rooms can be found online, where it can be checked prior to making a booking. We always encourage our guests to check all the information on a website before making a booking. We are very sorry to learn that you have not checked anything apart of location and price. We wished you checked all the details available to avoid your expectations not being met. Kind Regards,easyHotel Edinburgh Team
par un voyageur
Publié le 14 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juin 2024 par easyHotel, Gestion de l’hôtel
Dear Claudine,Thank you for your review. We are pleased to hear you enjoyed your stay with us and hope to welcome you again on your next trip to Edinburgh.Kind regards,easyHotel
par un voyageur de Val D Or
Publié le 3 juin 2024 sur Expedia
Très froid dans la chambre, sous les 20 deg. Par de contrôle dans la chambre. L’eau chaude est plutôt tiède. Il y a même un signe dans la salle de bain pour fermer la porte lorsqu’on prend la douche pour éviter de faire partir le système d’alarme. Si je ne compte ces 2 points, chambre agréable et très bien localisée
Commentaires de Gestion de l’hôtel
4 juin 2024 par easyHotel Edinburgh Manager, Gestion de l’hôtel
Dear Donald,Thank you for your review. We are delighted you appreciated our location and found our rooms to be pleasant and nice. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible. Our brand is to ensure that we can offer the best city center location and for a rate that is the cheapest in the area. In order to do so we bring it back to great basics where you can enjoy a great stay that is both comfortable and clean. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your feedback and please accept my sincerest apologies for the issues that you experienced during your stay. I can assure you that our team is working hard every day on improving our standards and services based on our guest’s opinions to make sure we can meet all expectations.We hope to welcome you backKind regards, easyHotel Edinburgh Team
par un voyageur de Val D Or
Publié le 23 mai 2024 sur Expedia
La chambre est très petite bien que très adéquate. Peut-être un peu trop petit pour 2 personnes.
L’emplacement est formidable
Commentaires de Gestion de l’hôtel
23 mai 2024 par easyHotel Edinburgh Manager, Gestion de l’hôtel
Dear Donald,Thank you for your feedback. We are happy to hear that you appreciated our city centre location. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible and to provide the great basics for our guests. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your feedback and hope to see you back soon. Kind regards, easyHotel Edinburgh
par un voyageur
Publié le 25 avr. 2024 sur Hotels
Chambre 3 m2 dans un immeuble plastique et pas de fenêtres ! Pas d autre commentaire, nous vous laissons le soin de prendre des photos des chambres bien sûr non insonorisées !
Commentaires de Gestion de l’hôtel
26 avr. 2024 par easyHotel Edinburgh Manager, Gestion de l’hôtel
Hello Claire,Thank you for your reviewWe are disappointed that you found our room size to be small. easyHotel Edinburgh is a budget hotel which offers space-efficient rooms, designed to meet basic needs. We have tried to maximize the space in order to provide the most competitive price in the heart of the city center.As a super budget hotel, we only offer the basics for a good night’s sleep which are bed, shower and warmth. Our offer is directed to the specific type of travelers who are looking for affordable accommodation in the great location wanting to explore the city rather than staying in the hotel. We are a super budget hotel offering simple value and basic facilities which may not be suitable for everybody. This is why the detailed information regarding room sizes and facilities can be found online, where it can be seen before making a booking.It is the Guest who chooses a certain type of room (with window, windowless or standard). There is also an option to upgrade the room (if available) when the room booked does not meet the Guest's expectations.We understand that our concept is not for everybody this is why we place such an importance on reading all the information opposed to checking only the location and price. We wished you checked all the details available to avoid your expectations not being met. We’re sorry to hear you didn’t find your stay to be good value for money.Thank you again for your time, and our apologies for any inconvenience caused.Best regards,easyHotel Edinburgh Team
par un voyageur
Pratique pas cher
Publié le 30 mars 2024 sur HotelsSuper emplacement à 10-15 minutes de tout. super bon rapport qualité prix
Petit et super propre rien à dire !
Commentaires de Gestion de l’hôtel
31 mars 2024 par easyHotel Edinburgh, Gestion de l’hôtel
Dear Guest,Thank you for your review. We are pleased to hear you enjoyed your stay with us and we hope to welcome you again on your next trip to Edinburgh.Kind regards,easyHotel
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Déçu de la chambres qui nest pas les même sur les photos mais par contre tres propre et un superbe accueil
Commentaires de Gestion de l’hôtel
16 févr. 2024 par easyHotel Edinburgh Team, Gestion de l’hôtel
Dear Stephane, Thank you for your review. We are very sorry if your stay with us wasn't satisfactory. However, we are happy to hear you found our facility clean and our staff welcoming. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible. Our brand is to ensure that we can offer the best city center location and for a rate that is the cheapest in the area. In order to do so we bring it back to great basics where you can enjoy a great stay that is both comfortable and clean. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your feedback and please accept my sincerest apologies for the issues that you experienced during your stay. I can assure you that our team is working hard every day on improving our standards and services based on our guest’s opinions to make sure we can meet all expectations. We hope to welcome you back Kind regards, easyHotel Edinburgh Team
