Note fondée sur 68 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Front Office Manager , Gestion de l’hôtel
Dear Charlotte,On behalf of the entire team at Four Points, I would like to express our sincere gratitude for choosing us as your accommodation during your stay.We appreciate the time you have taken to share your experience with us.If there is anything we can do to further enhance your experience or if you have any feedback to share, please do not hesitate to let us know. Safe travels, and we hope to welcome you back again in the futureBest regards,
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par hotel management, Gestion de l’hôtel
Dear anonymous,Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team and serve as a great motivation to continue delivering exceptional service.We are delighted that you enjoyed your stay and appreciated your stay with us. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future.If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best regards,
par un voyageur
Publié le 23 août 2024 sur Expedia
Lovely hotel but the bath is dangerous no anti-slip inside so when you climb into it to use the shower with no grab rails you risk slipping while in it and when you climb out the risk of slip is even greater.
Commentaires de Gestion de l’hôtel
24 août 2024 par hotel management, Gestion de l’hôtel
Dear Tina,Thank you for your valuable feedback and for choosing to stay with us. We are pleased to hear that you found our hotel lovely.We sincerely apologize for the safety concerns you experienced with the bath. Your comments regarding the lack of anti-slip features and grab rails are very important to us. Please rest assured that we take guest safety seriously and will address these issues promptly to prevent any future incidents.We appreciate your input and hope to have the opportunity to welcome you back, providing you with a safer and more comfortable experience.Best regards,Wassim Slama
par un voyageur
Publié le 13 août 2024 sur Hotels
I enjoyed my stay at Four Points Sheraton in Haymarket. Ideal for a short stay in Edinburgh. Close to Haymarket station. Comfortable room, great breakfast, and pleasant and helpful staff. Will certainly consider staying here again.
Commentaires de Gestion de l’hôtel
13 août 2024 par Billie-Anne, Gestion de l’hôtel
Dear Neil, Thank you so much for sharing your positive feedback about your recent stay at Four Points Sheraton Edinburgh. We’re thrilled to hear that you enjoyed your time with us and found our location convenient, especially being close to Haymarket station. It’s wonderful to know that you were comfortable in your room and enjoyed our breakfast offerings.Our team takes great pride in providing pleasant and helpful service, and we’re glad this was reflected in your experience. We would be delighted to welcome you back on your next visit to Edinburgh. Thank you for considering staying with us again!Kind Regards,Billie-AnneFront Office Supervisor
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Billie-Anne, Gestion de l’hôtel
Dear Karen,Thank you so much for your wonderful feedback and for giving us a high score of 8 out of 10! We are thrilled to hear that you had such a positive experience during your stay with us.Your satisfaction is our top priority, and your kind words are a great encouragement to our team. We are delighted that we could provide you with a memorable and enjoyable stay.We look forward to welcoming you back soon and providing you with another excellent experience!Kind RegardsBillie-Anne
par un voyageur
Publié le 5 août 2024 sur Hotels
Rooms are small.
Commentaires de Gestion de l’hôtel
5 août 2024 par Four Points Reception, Gestion de l’hôtel
Dear William, Thank you for your feedback. I understand that room size can be an important factor for a comfortable stay. While our rooms may not be as spacious as you had hoped, we strive to make them as comfortable and well-equipped as possible.I appreciate your input and will consider it as we continue to improve our guest experience. I hope to have the opportunity to welcome you back and provide you with a stay that meets your expectations.Best regards,
par un voyageur
Publié le 4 août 2024 sur Expedia
I travel for work, and this was the worst hotel ive been to for getting sleep. The walls are thin, the doors dont reach the floor, and because there is no A/C, leaving the windows (which face a main road) open is necessary. Together, this made for an extremely noisy experience throughout the night, even with earplugs. In fairness, the location was very convenient being next to bus, train, and tram lines. The staff was professional, and the room was reasonably clean. However, the issues mentioned above overcame the good things about the hotel. It is surprising that Marriott would put their brand name on this hotel.
Commentaires de Gestion de l’hôtel
5 août 2024 par Four Points Reception, Gestion de l’hôtel
Dear Tyler,Thank you for sharing your detailed feedback with us. I am truly sorry to hear about the difficulties you experienced during your stay, particularly with the noise levels and the room conditions. Ensuring our guests have a restful and comfortable stay is a top priority, and I regret that we fell short in this instance.I appreciate your positive comments about our convenient location, professional staff, and the cleanliness of the room. However, I understand that the noise issues significantly impacted your stay, and I am actively looking into ways to address these concerns. Your feedback is invaluable in helping us improve our facilities and services.I hope you might consider giving us another chance in the future to provide you with a more enjoyable experience. Thank you once again for your honest review.Best regards,
par un voyageur
godt og centralt hotel!
Publié le 27 juill. 2024 sur Hotelsgodt centralt hotel, flotte og komfortable værelser, god morgenmad og venlig personale. dog er der larm fra gaden foran hotellet, så hvis man sover med vinduet åbent er der larm, der var en blæser på værelset, så det kunne undgåes.
Bedte om ikke at få gjort rent dagligt via tabletten på værelset, men det blev ikke overholdt.
Vil med sikkerhed komme tilbage næste gang jeg er i Edinbrugh!
Commentaires de Gestion de l’hôtel
1 août 2024 par hotel management, Gestion de l’hôtel
Dear Emma,Thank you for your detailed feedback and for choosing to stay with us. We are pleased to hear that you enjoyed our central location, comfortable rooms, delicious breakfast, and friendly staff.We apologize for the noise from the street and any inconvenience caused by the housekeeping service not being as requested. We appreciate your understanding and will address these issues to improve our service.We look forward to welcoming you back on your next visit to Edinburgh.Warm regards,
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Nice dining and patio area. Staff were super friendly.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Reception team, Gestion de l’hôtel
Dear Margaret, Thank you for your kind words. We are thrilled to hear that you enjoyed our dining and patio areas and found our staff to be exceptionally friendly. Your positive feedback is greatly appreciated.Best regards,
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Terrible sleep. Mattress was hard like stone and the toilet seat had yellow stains. What more can I say? The price was very expensive for what we got. Definitely not staying there again
.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Front Office Manager , Gestion de l’hôtel
Dear Anonymous, Thank you for your feedback. I sincerely apologize for the discomfort and inconvenience you experienced during your stay. I am very sorry to hear about the issues with the mattress and the condition of the toilet seat. This falls far below our standards, and we deeply regret that your experience was unsatisfactory.I understand your frustration, you might had on yyour visit. Please contact us directly so we can gather more information and address your concerns promptly.Your feedback is invaluable as we strive to improve our services. We hope you will give us another opportunity to provide you with a better experience in the future.Best regards,Janos
