Ratings based on 935 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Still undecided
Posted Aug. 19, 2024 on HotelsThis is an older hotel so part of the charm experience is just knowing it’s older. If you have allergies or if old-building scents bother you, take this into consideration. Staff are exceptionally friendly which is a win but for the cost, I expected more from the overall experience. Bed was super comfortable, wifi was great and the area was very safe.
Comment from Hotel Management
Aug. 21, 2024 by Front Office Staff, Hotel Management
Hi,Thank you for sharing your feedback with us. We're glad you found the charm in our older building and appreciated our friendly staff, comfortable beds, and safe location.We understand that the age of the hotel may not be ideal for everyone, especially if allergies or scents are a concern, and we appreciate your honest input on that.We’re always looking for ways to improve, and your comments about the overall experience for the cost are noted. We hope to provide an even better stay if you choose to visit us again.Best regards,Miguel
by A traveller
Posted Aug. 17, 2024 on Expedia
Great experience great location very friendly staff specially one of the manager “Magic “was really nice and helpful
Comment from Hotel Management
Aug. 18, 2024 by Zoe, Hotel Management
Dear Ghazal, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience at our hotel and enjoyed our prime location. We're especially pleased to know that our staff, particularly Maciek, made a positive impression on your stay. We take pride in providing excellent service, and it’s fantastic to hear that their efforts contributed to your experience.We look forward to welcoming you back on your next visit!
by A traveller
Great New Town Hotel
Posted Aug. 16, 2024 on HotelsI would definitely stay at this hotel again. Visited Edinburgh for the first time, and found the location perfect. Situated in New Town (early 1700s - Georgian) and housed along a beautiful historic streetscape - it is perfect for shopping along Princes Street, walkable to Waverly Station. Majestic view of Edinburgh castle at the end of the street. Very close to pick up for Hop on Hop off buses. I stayed in a single room, small but definitely enough space, clean, great bathroom - and yoga mat! Added the breakfast - food was great - try the Haggis! Enjoy the bacon!! .The one confusing thing about this hotel (esp at breakfast time) is the coffee .. which is needlessly bad. So easy to install a nespresso machine.or other automatic machine that would make great coffee and completely level up the experience for coffee drinkers. But I do not want to complain about this hotel - Free drinks from 5 pm to 6 pm everyday ,,, lovely decor, great location, clean. We didn't have time to explore everything - the spa amenities for example.
Comment from Hotel Management
Aug. 16, 2024 by Zoe, Hotel Management
Dear Jane, Thank you for taking the time to share your fantastic review of your recent stay with us! We’re thrilled to hear that you enjoyed your first visit to Edinburgh and that our location in New Town added to your experience. It’s fantastic to know that the historic streetscape and proximity to key attractions made it easy for you to explore the city.We're delighted that you found your room comfortable and clean, and that you enjoyed the breakfast, particularly the haggis and bacon! We appreciate your feedback regarding the coffee service at breakfast. We take guest comments seriously, and your suggestion about a Nespresso machine is very helpful. We will certainly review this to enhance our guests’ experience.We’re glad that you had the opportunity to enjoy our complimentary drinks and the lovely decor. We hope you’ll have a chance to return and explore our spa amenities during your next stay!Thank you again for your kind words and constructive feedback. We look forward to welcoming you back soon!
by A traveller
Posted Aug. 12, 2024 on Expedia
This was a perfect place to stay in Edinburgh. Close to everything. The hotel was awesome because it was so quaint and the staff was super friendly and helpful. The rooms were cozy and clean! I just loved everything about this place!
Comment from Hotel Management
Aug. 13, 2024 by Miguel, Hotel Management
Thank you so much for your lovely review! We're absolutely thrilled that you had a perfect stay in Edinburgh and enjoyed everything about our cozy, quaint hotel. It means a lot to hear that our friendly staff and clean rooms made your visit memorable.We’ll be sure to share your kind words with the whole team—they’ll be delighted! We can’t wait to welcome you back again soon.Best regards,Miguel
by A traveller
Posted Aug. 7, 2024 on Expedia
Comment from Hotel Management
Aug. 9, 2024 by Zoe, Hotel Management
Dear Kameron, Thank you so much for your wonderful 5-star review! We are absolutely delighted to hear that you had such a positive experience during your stay with us. We hope to have the pleasure of welcoming you back in the near future. Thank you once again for your support!
by A traveller
Posted Aug. 7, 2024 on Expedia
Very lovely staff, and cutely decorated hotel.
I wouldn't call it spotlessly clean, hence 4 stars instead of 5, but I wouldn't mind staying there again. Convenient location too.
It would be nice if they had a bit more variety (especially vegetables) in the breakfast buffet.
Comment from Hotel Management
Aug. 7, 2024 by Front Office Staff, Hotel Management
Dear Elli,Thank you for your kind words and for taking the time to share your feedback. We're delighted to hear that you enjoyed our friendly staff, decor and convenient location.We appreciate your honesty regarding the cleanliness and will strive to improve in that area. Your suggestion for more variety in the breakfast buffet, especially vegetables, is noted and will be used for future improvements.We look forward to welcoming you back and providing an even better experience next time!Best regards,Miguel
by A traveller
Fwbulous stay
Posted Aug. 4, 2024 on HotelsFabulous hotel. Everything about it is just perfect. Staff very lovely and nothing was too much for them.
The location is great as youre away from the mass crowds of the Royal Mile. But, not too far from all the attractions. It's situated on a fab road with many great shops and restaurants.
I highly recommend this hotel and we will definately be back! Catherine.
Comment from Hotel Management
Aug. 4, 2024 by Zoe, Hotel Management
Dear Catherine, Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic stay with us and that our staff made such a positive impression. It’s always our goal to provide exceptional service, and your kind words truly motivate our team.We’re glad you enjoyed our location and found it convenient for exploring the nearby attractions while still being away from the hustle and bustle. It's great to know that you appreciated the local shops and restaurants as well.We look forward to welcoming you back on your next visit! If there's anything we can do to make your next stay even more special, please don’t hesitate to let us know.
by A traveller
Posted Aug. 3, 2024 on Expedia
Place was great, staff continually went above and beyond. Would definitely stay here again.
Comment from Hotel Management
Aug. 4, 2024 by Yvette, Front Desk Team, Hotel Management
Hi Joshua,Thank you so much for leaving such lovely feedback for our team! We hope to see you again in the near future!
by A traveller
Posted Jul. 28, 2024 on Expedia
Loved this hotel. Staff kind and personable. Central location.
Comment from Hotel Management
Jul. 29, 2024 by Front Desk Team, Hotel Management
Hi there Justine, thank you so much for leaving such a great rating! We hope to see you again soon!
by A traveller
Posted Jul. 26, 2024 on Expedia
Comment from Hotel Management
Jul. 29, 2024 by Front Desk Team, Hotel Management
Hi Kathryn, thank you so much for leaving such a great rating! We hope to see you again soon!
