Note fondée sur 147 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,1 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bon séjour dans l'ensemble
Publié le 20 déc. 2022 sur HotelsTrès bon séjour dans un très beau château. Restaurant (diner et petit déjeuner) très bon. Belles chambres.
Seul points négatifs : il faisait un peu froid et le service est un peu lent.
Commentaires de Gestion de l’hôtel
21 janv. 2023 par Rachel K, Gestion de l’hôtel
Thank you for taking the time to leave a review. We appreciate you taking the time to do so, this allows us to grow and learn from this. We hope to welcome you for a future visit at some point!
par un voyageur
Publié le 12 août 2022 sur Expedia
L’établissement m’a debité 237 euros en plus de la note de la chambre sans m’avertir !!!! Quand je m’en suis rendue compte, j’ai téléphoné et après quelques appels supplémentaires, j’ai enfin réussi à avoir le directeur qui ne savait pas d’où venait ce débit !!!! Le lendemain, j’ai reçu un mail avec une photo d’un trou dans le mur de la chambre où nous avions séjourné. Ils nous accusent de l’avoir fait et décide de nous prélever cette somme ! Bien entendu, nous n’avons rien endommagé, c’est ce que j’ai expliqué au directeur qui doit faire une enquête interne car il est plus que probable que ce soit une femme de ménage qui nous fait endosser la responsabilité. Aucun retour, ils ne répondent plus lorsque nous appelons, je pense qu’ils filtrent nos appels. J’ai demandé un remboursement, et rien ! C’est honteux, comment un établissement peut faire ça et utiliser la carte de crédit d’un client et décider d’une somme. Je leur ai demandé la facture de réparation pour essayer de me faire rembourser par mon assurance et évidemment, pas de facture car ils vont certainement faire réparer par l’homme à tout faire. J’espère que ´Expédia va me rembourser. Je ne conseille a personne d’aller dans cet hôtel. Orlane Berron.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Muy padre el castillo
Commentaires de Gestion de l’hôtel
31 oct. 2024 par Author, Gestion de l’hôtel
Dear Carla Garci Crespo X, Thank you for taking the time to complete the survey about your stay at Melville Castle Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We're so glad to hear you enjoyed your stay with us! We'll be sure to share your feedback with our operations team. We hope to see you at Melville Castle Hotel again soon! Kind regards, Melville Castle Hotel
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Last minute booking. Friendly reception staff sorted out the paperwork quickly on my arrival. I was amazed at the stunning big bedroom which was in a nice quiet part of the hotel.
Commentaires de Gestion de l’hôtel
1 nov. 2024 par Melville Castle team , Gestion de l’hôtel
Thank you for your review. We're so glad to hear you enjoyed your stay with us! We'll be sure to share your feedback with our operations team.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Melville Castle was one of my all time favorite stays in Scotland. Well worth staying here and driving into Edinburgh as you'll get all the peace, comfort and beauty of the countryside, inside an immaculate castle.
Walking the grounds, it was surrounding by stunning tree carvings of figures around the castle that were enthralling to go investigate, as well as the most magical trees in the forest, huge ones I might add!
The bed was the most comfortable of any of the sleeps in Scotland and the staff were super kind and helpful. I was really blown away by this place and would recommend highly for visiting Edinburgh.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Author, Gestion de l’hôtel
Dear Shane Milson, Thank you for taking the time to complete the survey about your stay at Melville Castle Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to hear you had such a wonderful stay. We think the location and staff are pretty special too. We will make sure our superb operations team are made aware of your lovely comments. We hope to see you at Melville Castle Hotel again soon! Kind regards, Melville Castle Hotel
par un voyageur
Publié le 28 sept. 2024 sur Expedia
We loved our visit to Melville Castle. It was everything we had hoped for... from the lush grounds, historic architecture, beautiful antique furnishings and modern conveniences. This hotel gets everything right. I would highly recommend to friends and would definitely visit again!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Author, Gestion de l’hôtel
Dear Laurie Triefeldt, Thank you for taking the time to complete the survey about your stay at Melville Castle Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to hear you had such a wonderful stay. We think the location and staff are pretty special too. We will make sure our superb operations team are made aware of your lovely comments. We hope to see you at Melville Castle Hotel again soon! Kind regards, Melville Castle Hotel
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 nov. 2024 par Melville Castle team , Gestion de l’hôtel
Thank you for taking the time to share your feedback after your stay. We truly value your insights, as they help us learn and improve our services. We appreciate your input!
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Beautiful Hotel. We enjoyed it very much.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Author, Gestion de l’hôtel
Dear Michael Maddox, Thank you for taking the time to complete the survey about your stay at Melville Castle Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to hear you enjoyed your stay with us so much and we will make sure our operations team are made aware of your review. We hope to see you at Melville Castle Hotel again soon! Kind regards, Melville Castle Hotel
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Staff were super friendly and helpful.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Author, Gestion de l’hôtel
Dear Jill Collier, Thank you for taking the time to complete the survey about your stay at Melville Castle Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to hear you had such a wonderful stay. We think the location and staff are pretty special too. We will make sure our superb operations team are made aware of your lovely comments. We hope to see you at Melville Castle Hotel again soon! Kind regards, Melville Castle Hotel
par un voyageur
Publié le 7 sept. 2024 sur Hotels
I had an amazing stay
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Author, Gestion de l’hôtel
Dear UZOMA CYPRIAN IBE NNAJIUBA, Thank you for taking the time to complete the survey about your stay at Melville Castle Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to hear you enjoyed your stay with us so much and we will make sure our operations team are made aware of your review. We hope to see you at Melville Castle Hotel again soon! Kind regards, Melville Castle Hotel
