Note fondée sur 945 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 juin 2019 sur Hotels
Commentaires de Gestion de l’hôtel
29 juin 2019 par GM, Gestion de l’hôtel
Dear Guest,
Thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Edison.
Sincerely,
General Manager
Red Roof Inn, Edison, NJ
par un voyageur
froid
Publié le 6 janv. 2018 sur Expedia
Pour : rien
Contre : ameliorer la proprete
chauffage
pas de chauffage adequat
on a geler toute la nuit
Commentaires de Gestion de l’hôtel
12 janv. 2018 par GM, Gestion de l’hôtel
Dear Guest,
You indicated in your response that you were unsatisfied with our service. Please accept our sincere apologies for the inconvenience you may have experienced. Please take a note that we have base board heating system in all the rooms and the control/ Thermostat is on the bathroom wall right under the Smoke detector alarm in all the rooms. If you would have call the front desk agent, they would have helped you at the same moment.
We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.
Red Roof Inn, Edison, NJ
General Manager
par un voyageur de Montréal, Canada
À ne pas recommander
Publié le 1 févr. 2017 sur Expedia
Pour : Rien
Contre : Tout refaire: peinturer, laver, acheter des draps blancs (ils étaient jaunis) Laver les. Itres.
Enseigner l'anglais aux propriétaires.
Emplacement : C'est éloigné d'Emporia de quelques kilomètres. Donc endroit tanquille, reposant mais rien autour. Il faut retourner à la ville pour manger.
Le hall d'entrée était tellement sale et peu accueillant que nous avons présumé que les chambres étaient dans le même état et nous ne sommes pas restés.
De plus, le réceptinniste, qui semblait d'origine Pakistanaise ou Indienne, ne parlait pas l'anglais.
Commentaires de Gestion de l’hôtel
17 févr. 2017 par General Manager, Gestion de l’hôtel
Dear Guest,
You indicated in your response that you were unsatisfied with our service. Please accept our sincere apologies for the inconvenience you may have experienced. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.
Red Roof Inn, Edison, NJ
General Manager
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your review, Jonas. The staff at the RED ROOF INN EDISON and I strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello America, The staff at the Red Roof Inn Edison and I are thrilled to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Kevin. The staff and I at the Red Roof Inn Edison appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey venkatahemanth, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Edison and I felt great seeing your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur de Baltimore
Publié le 11 juin 2024 sur Expedia
Room was clean and quiet, and the outside area was nicely kept. The hotel is located in a convenient area with dining options nearby. Saw lots of young kids stay here with their parents. The area feels safe and there are two other hotels right next door. The only downside was the staff who checked me being grumpy and impatient.
Commentaires de Gestion de l’hôtel
12 juin 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Mary. The staff and I at the RED ROOF INN EDISON appreciate your 4/5 score. I am happy to hear that you found your room to be clean and quiet, our hotel to be nicely kept, and all the other kind remarks mentioned. However, You indicated that the friendliness of our front desk staff dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 10 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juin 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Merlin, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN EDISON and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 5 juin 2024 sur Hotels
Todo bien
Commentaires de Gestion de l’hôtel
7 juin 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Jose,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN EDISON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with your stay prompting your 10/10 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
