Note fondée sur 504 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Gravelbourg
Publié le 10 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Sean, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent stay. We hope to see you again when you are in Fort Saskatchewan. Thank you once again for choosing our hotel.
par un voyageur
Publié le 12 août 2019 sur Hotels
TRES BIEN
Commentaires de Gestion de l’hôtel
14 août 2019 par Sean, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent stay. We hope to see you again when you are in Fort Saskatchewan. Thank you once again for choosing our hotel.
par un voyageur
Publié le 11 juin 2018 sur Expedia
Good experience no complaints bead and pillows were comfortable
Commentaires de Gestion de l’hôtel
23 juill. 2018 par sean, Gestion de l’hôtel
Thank you very much. I am very happy you enjoyed the hotel and apparently had a great sleep. All the best and we will see you again when you are in our region.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
So the bed sheets had what appeared to be blood stains that had tried to be washed out on them. So we asked for the bed to be changed but their was no maid service available so ok all good we can change it ourselves. The girl at the desk (young, Caucasian skinny, short with dirty blonde hair, glasses and straight teeth) only gave my boyfriend just a mattress cover and a sheet so I went to the front and said “I’m sorry I think my boyfriend forgot to ask for pillow cases and a blanket too please.”(which I think is pretty fair we would like the whole bed to be changed) for this girl to then proceed to roll her eyes at me. I said “I’m sorry we aren’t trying to be a hassle or anything but theirs literal stains on the sheets and blanket” she proceeded to say “ya but it’s just stains I’m sure it’s been washed but whatever.” She gets the pillow cases and the thinnest blanket I’ve ever used doesn’t even say sorry or look at me. I work in retail I get it customer service sucks but like we pay to stay at a hotel I think it’s pretty reasonable to expect to not have blankets and sheets with stains on it regardless of if it was washed or not and we were both very polite about the whole thing so this attitude wasn't necessary. The jacuzzi tub was lime scaled and had hair in it which I cleaned myself just to avoid miss happy at the front desk having a coronary because something else wasn’t clean. If the standard here is eye roll “I’m sure it was washed though” I think I’ll avoid this place.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sean, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will do better next time. Thank you
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sean, Gestion de l’hôtel
Thank you for taking the time to rate our hotel. We’re thrilled that you enjoyed your stay with us. Your positive feedback motivates our team
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sean, Gestion de l’hôtel
Thank you for taking the time to rate our hotel. We’re thrilled that you enjoyed your stay with us. Your positive feedback motivates our team
par un voyageur
Publié le 27 sept. 2024 sur Expedia
👍
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sean, Gestion de l’hôtel
Thank you for taking the time to rate our hotel. We’re thrilled that you enjoyed your stay with us. Your positive feedback motivates our team
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sean, Gestion de l’hôtel
Thank you for taking the time to rate our hotel. We’re thrilled that you enjoyed your stay with us. Your positive feedback motivates our team
par un voyageur
Publié le 22 sept. 2024 sur Expedia
This hotel is surrounded with many dining options. So it was super convenient. The room we had slept 6 with a little kitchenette. It was quite roomy. Beds were pillow top but a bit to hard for my liking. Breakfast was quite good with a made to order omelette bar. My favourite was the lady at the front desk she was sweet and kind and made us feel very welcome. I’m sorry I did not get your name but you know who you are!!! Definitely stay here again.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sean, Gestion de l’hôtel
Thank you for taking the time to rate our hotel. We’re thrilled that you enjoyed your stay with us. Your positive feedback motivates our team
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Thank you for taking the time to rate our hotel. W, Gestion de l’hôtel
Thank you for taking the time to rate our hotel. We’re thrilled that you enjoyed your stay with us. Your positive feedback motivates our team
