Ratings based on 1,767 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 16, 2024
Comment from Hotel Management
Nov. 18, 2024 by General Manager, Hotel Management
Dear Jolene,Thank you for rating your stay with us 4/5! We’re pleased to know you had a positive experience overall, but we’d love to learn more about how we can improve to make your next visit even better.Your feedback is important to us, so please don’t hesitate to share any additional thoughts or suggestions. We hope to welcome you back soon!Warm regards,Chandan Sehgal
by A traveller
Posted Sep. 19, 2024 on Expedia
It was a nice stay :)
by A traveller
Posted Sep. 18, 2024 on Hotels
Comment from Hotel Management
Sep. 18, 2024 by General Manager, Hotel Management
Dear Robyn,Thank you so much for your 10/10 rating! We're thrilled to know you had an excellent stay with us. It’s always wonderful to hear when our guests leave fully satisfied. We look forward to welcoming you back for another great stay!Kind regards,Chandan Sehgal
by A traveller
Posted Sep. 17, 2024 on Expedia
Great location and good value. Nice touch to include 2 bottles of water in the room.
Comment from Hotel Management
Sep. 18, 2024 by General Manager, Hotel Management
Dear Gavin,Thank you for your wonderful 5/5 review! We're delighted to hear that you enjoyed our convenient location and found good value in your stay. We're also glad you appreciated the complimentary water in the room – it's the little things that make a difference! We look forward to welcoming you back soon.Kind regards, Chandan
by A traveller
Posted Sep. 17, 2024 on Expedia
We spent one night at Radisson (2 queen beds). When we got to our room, I saw a dead bug on my bed cover,I didnt pay much attention thinking it's just a little bug. A few hours in, we're laying on our beds watching TV. All of a sudden, I saw a live bug crawling next to my pillow.I jumped up and then I realized these are bed bugs (we googled the pictures).We're grossed out by the scene and we called front desk and requested to switch rooms. We separated all the clothes that have touched the bed from other clothes. A girl from front desk came knock on the door and handed us the key to the new room (just across our room). She didnt even want or bother to come inside, not until I asked her to come in to see for herself (as proof). She apologized and left. She did let us briefly inspect the new room, we didnt see any obvoius bugs on the new beds so we took the key. It's 11pm, we didnt have much choice. We moved everything to the new room, went showered from head to toe once again, checked the bedsheets over and over. By the time its all done, its 1am already. We didnt get any sleep that night afterall as we're constantly worried about the possibility of bed bugs. We had other issues with the new room as well, TV wasnt working, bathtub leaking with big puddles of water on the floor. Everything was just bad. During check-out, I requested to have the manager call me the next day, he said yes...but NO ONE EVER CALLED. Will never go back.
Comment from Hotel Management
Sep. 17, 2024 by General Manager, Hotel Management
Hello Bernice,Thank you for taking the time to share your experience. I am deeply sorry to hear about the issues you faced during your stay which is completely unacceptable. Please know that this is not representative of the standards we strive to maintain, and I sincerely apologize for the distress and inconvenience it caused.Your feedback regarding the handling of the situation is also concerning. Our staff should have responded more proactively to ensure your comfort and peace of mind, and I regret that this was not the case. I will address this incident with our team to ensure that such a lapse in service does not happen again.As for the issues with your second room, including the non-working TV and bathtub leak, I’m sorry these additional problems further affected your stay. This is certainly not the experience we want our guests to have, and I appreciate you bringing it to our attention so we can make the necessary repairs and improvements.I also want to apologize for the lack of follow-up after your checkout request to speak with a manager. There is no excuse for this oversight, and I will ensure that we improve our communication moving forward.Please rest assured that we had responded to the bed bug issue immediately by bringing in professional pest control to inspect and treat the room. We are happy to inform that the report came clean. I understand that this experience has understandably left a negative impression, but I would like the opportunity to make it right.Again, I sincerely apologize for the inconvenience and frustration you endured. Thank you for bringing this to our attention.Kind regards,Chandan Sehgal
by A traveller
Posted Sep. 17, 2024 on Expedia
Comment from Hotel Management
Sep. 17, 2024 by General Manager, Hotel Management
Hello Mona,Thank you for your 3/5 rating. While we're glad that parts of your stay were satisfactory, it seems there may have been areas where we didn’t fully meet your expectations. If you have any specific feedback or suggestions, we’d love to hear from you so we can make improvements and ensure a better experience for all our guests.We hope to welcome you back in the future!Kind regards,Chandan Sehgal
by A traveller
Posted Sep. 17, 2024 on Expedia
Comment from Hotel Management
Sep. 17, 2024 by General Manager, Hotel Management
Dear Brad,Thank you for your 4/5 rating! We're glad to see that you had a positive experience overall. If there’s anything we can do to make your next stay even better, we’d love to hear your thoughts.We hope to welcome you back soon!Kind regards,Chandan Sehgal
by A traveller from Hinton
Posted Sep. 16, 2024 on Expedia
Quiet area, far from public transportation.
Comment from Hotel Management
Sep. 16, 2024 by General Manager, Hotel Management
Dear Vidal,Thank you for sharing your feedback and for rating us 3/5. We're glad to hear that you enjoyed the quiet atmosphere during your stay. We understand that our location may not be as convenient for public transportation, and we appreciate you bringing this to our attention.We strive to provide a peaceful environment, but we also want to make sure our guests have easy access to local amenities. For future stays, our team would be happy to assist with transportation options to help make your travels smoother.We hope to have the opportunity to welcome you back soon!Kind regards, Chandan Sehgal
by A traveller from Saskatoon
Posted Sep. 16, 2024 on Expedia
Good
Comment from Hotel Management
Sep. 16, 2024 by General Manager, Hotel Management
Hello Rushit,Thank you so much for your 4/5 rating! We're thrilled that you had a positive experience with us. If there's anything specific you enjoyed, we'd love to hear about it, but either way, we're glad we could meet your expectations.We look forward to welcoming you back soon!Kind regards,Chandan Sehgal
by A traveller
Posted Sep. 15, 2024 on Expedia
Comment from Hotel Management
Sep. 16, 2024 by General Manager, Hotel Management
Hello Owen,Thank you so much for your 5/5 rating! We're thrilled that you had a positive experience with us. If there's anything specific you enjoyed, we'd love to hear about it, but either way, we're glad we could meet your expectations.We look forward to welcoming you back soon!Kind regards,Chandan Sehgal
