Note fondée sur 1 646 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Saturnino,Thank you so much for your wonderful review and for giving us a 8/10 rating! We are thrilled to hear that you had such a positive experience during your stay. Our team works hard to ensure every guest has a memorable and comfortable visit, and your feedback is truly appreciated.We look forward to welcoming you back in the future!Warm regards,
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Todd,Thank you so much for your 8/10 rating! We are thrilled to hear that you had an exceptional experience with us. Your kind words and positive feedback mean the world to our team, and they motivate us to continue delivering the best service possible.It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit. If there is anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Warm regards,
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Staff seemed unaware of the hotel events and access to events meant walking all the way around the outside of the building at night.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Nancy,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. We are addressing the staff awareness issue to ensure they are fully informed about all hotel events. Additionally, we are evaluating and improving access routes to make them more convenient and secure, especially at night. Your feedback is invaluable in helping us enhance our guest experience, and we hope to welcome you back soon for an even better stay.Best Regards,
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Jennifer,Thank you for the amazing 5 out of 5 rating! We're delighted that you had such a positive experience with us.Your feedback is greatly appreciated, and we’re thrilled to have met your expectations. We look forward to welcoming you back for another excellent stay!Sincerely,Chandan Sehgal
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Shannon,Thank you for sharing your feedback with us. I'm truly sorry to hear that your experience did not meet your expectations, and I regret that we were unable to provide the level of service and comfort you deserve.Your satisfaction is extremely important to us, and I would appreciate the opportunity to understand more about what went wrong during your stay. Please feel free to contact us, so we can discuss this further and work towards making things right.We value your input and hope to have the chance to provide you with a much better experience in the future.Sincerely,Chandan Sehgal
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Didn't like no microwave
Commentaires de Gestion de l’hôtel
5 août 2024 par General Manager, Gestion de l’hôtel
Dear Micheal,Thank you so much for your perfect rating! We are thrilled to know that you had a wonderful stay with us.We look forward to welcoming you back for another excellent experience in the future.Best regards,
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear [Guest's Name],Thank you for taking the time to share your feedback and for giving us a 3 out of 5 rating. While I'm glad you found some aspects of your stay satisfactory, it's clear that we have room for improvement.We strive to provide a great experience for all our guests, and your feedback helps us identify areas where we can do better. If there were specific issues that affected your stay, I would greatly appreciate hearing more about them. Your insights are invaluable as we work to enhance our services.Please feel free to reach out to us. We hope to have the opportunity to welcome you back and provide a more enjoyable experience next time.Sincerely,Chandan Sehgal
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Great customer service. Thanks :)
Commentaires de Gestion de l’hôtel
22 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Amanda,Thank you so much for your wonderful review and the perfect 5/5 rating! We are thrilled to hear that you had a great experience and appreciated our customer service.Our team works hard to ensure every guest feels welcome and well taken care of, so your kind words mean a lot to us. It was our pleasure to have you stay with us, and we are delighted to know that we met your expectations.We look forward to welcoming you back on your next visit. If there is anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Warm regards,
par un voyageur
Publié le 22 juill. 2024 sur Expedia
loved our stay here ❤️
Commentaires de Gestion de l’hôtel
22 juill. 2024 par General Manager, Gestion de l’hôtel
Dear April,Thank you so much for your wonderful review and for giving us a 5/5 rating! We are thrilled to hear that you had such a positive experience during your stay. Our team works hard to ensure every guest has a memorable and comfortable visit, and your feedback is truly appreciated.We look forward to welcoming you back in the future!Warm regards,
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Derek,Thank you so much for your wonderful review and for giving us a 10/10 rating! We are thrilled to hear that you had such a positive experience during your stay. Our team works hard to ensure every guest has a memorable and comfortable visit, and your feedback is truly appreciated.We look forward to welcoming you back in the future!Warm regards,
