Note fondée sur 988 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2024 sur Expedia
Convenient
Commentaires de Gestion de l’hôtel
15 août 2024 par Mine Torres, Sales & Catering Coordinator, Gestion de l’hôtel
Dear Diane,Thank you for the fantastic review! We are delighted to hear you found our location convenient. We hope to welcome you back soon for another great stay!Best regards,Mine TorresSales & Catering Coordinator, Ramada by Wyndham Edmonton South
par un voyageur
Publié le 22 nov. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
24 nov. 2021 par Jermaine Corcuera, Front Office Manager, Gestion de l’hôtel
Thank you for choosing the Ramada By Wyndham Edmonton South. We appreciate that you took the time to post us an amazing 10 out of 10 review. We look forward to providing you the same excellent stay next time you visit Edmonton.
par un voyageur
Publié le 23 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Mine Torres Sales & Catering Coordinator, Gestion de l’hôtel
Dear Dulce,Greetings from Ramada edmonton South!Thank you for your review. I’m sorry to hear that your experience didn’t meet your expectations. We take all feedback seriously and will use your comments to improve our services. If you have any specific concerns or suggestions, please feel free to share them with us directly. We hope to have the opportunity to provide a better experience in the future.Best regards,Mine TorresSales & Catering Coordinator, Ramada by Wyndham Edmonton South
par un voyageur
Publié le 22 août 2024 sur Expedia
Wi-Fi worked half the time
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Mine Torres Sales & Catering Coordinator, Gestion de l’hôtel
Dear Jordan,Greetings from Ramada by Wyndham Edmonton South! Thank you for bringing this to our attention. I’m sorry to hear about the Wi-Fi issues you experienced during your stay. Reliable connectivity is important, and we’re currently addressing this matter to ensure a better experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to serve you better next time.Warm regards,Mine TorresSales & Catering Coordinator, Ramada by Wyndham Edmonton South
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Mine Torres Sales & Catering Coordinator, Gestion de l’hôtel
Dear Sydney,I’m genuinely sorry to hear about your recent experience with us. Cleanliness and service are top priorities, and it’s clear we fell short during your stay. Please accept our sincere apologies for the inconvenience. We’re addressing these issues to ensure they don’t happen again and hope you’ll consider giving us another chance to provide a better experience.Kind regards,Mine TorresSales & Catering Coordinator, Ramada by Wyndham Edmonton South
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Mine Torres Sales & Catering Coordinator, Gestion de l’hôtel
Dear Parwinder,Thank you so much for the outstanding review! We are thrilled to hear that you enjoyed every aspect of your stay, from the room cleanliness to our team’s helpfulness. Your review means the world to us, and we cannot wait to welcome you back for another fantastic visit.Warmest regards,Mine TorresSales & Catering Coordinator, Ramada by Wyndham Edmonton South
par un voyageur
Publié le 20 août 2024 sur Expedia
Well updated from the old Riviera.
Commentaires de Gestion de l’hôtel
20 août 2024 par Mine Torres, Sales & Catering Coordinator, Gestion de l’hôtel
Dear Duncan,Thank you for your positive feedback! We are glad to hear you noticed the updates and improvements since the Riviera days. It is always great to know that our efforts are appreciated.If there is anything specific you think we could improve upon or if there is anything else we can assist you with, please do not hesitate to let us know. We hope to have the pleasure of hosting you again soon!Warm regards,Mine TorresSales & Catering Coordinator, Ramada by Wyndham Edmonton South
par un voyageur
Publié le 19 août 2024 sur Expedia
the rooms is dirty look very old, alot of homeless at the parking
Commentaires de Gestion de l’hôtel
20 août 2024 par Mine Torres, Sales & Catering Coordinator, Gestion de l’hôtel
Dear Ann,Thank you for taking the time to share your thoughts. I am genuinely sorry to hear that your experience did not meet our standards. We take cleanliness very seriously and are addressing the issues you mentioned with our team to ensure immediate improvements. Regarding the concerns about our parking lot, we are working closely with local services to maintain a safe and welcoming environment for all our guests.We would greatly appreciate the opportunity to make things right. If you are open to discussing this further, please contact me directly at the hotel. Your feedback is invaluable in helping us enhance our services.Warm regards,Mine TorresSales & Catering Coordinator, Ramada by Wyndham Edmonton South
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Mine Torres, Sales & Catering Coordinator, Gestion de l’hôtel
Dear Reuben,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay and that everything met your expectations. We look forward to welcoming you back to the Ramada by Wyndham Edmonton South in the future!Best regards,Mine TorresSales & Catering Coordinator, Ramada by Wyndham Edmonton South
par un voyageur
Disgusting hotel
Publié le 19 août 2024 sur HotelsThe hotel is shabby. The halls were constantly dirty. The room was not clean ( hairs in shower, debris in the carpet). The staff were inattentive. You have to request your room be cleaned otherwise they don’t make the bed, empty garbage, etc. There was no sink in the bathroom ( after using the toilet you had to cross the room to get to the sink). The air conditioning was pathetic. No internet - after 5 days of complaining they finally moved us to another room where the internet worked sporadically. The worst hotel stay ever. I am surprised it is allowed to carry the Ramada name.
Commentaires de Gestion de l’hôtel
19 août 2024 par Mine Torres, Sales & Catering Coordinator, Gestion de l’hôtel
Dear Michael,I am truly sorry to hear about your recent experience. This is certainly not the standard we aim for, and your feedback highlights several areas where we clearly fell short.Please accept our sincere apologies for the cleanliness issues, the condition of the facilities, and the difficulties with internet access. Your comments will be taken seriously as we address these problems to improve our guest experience.We hope to have the opportunity to provide you a much better experience, next time you are in Edmonton.At your hospitality,Mine TorresSales & Catering Coordinator, Ramada by Wyndham Edmonton South
