Note fondée sur 931 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 sept. 2023 sur Hotels
Hotel overbooked. Got a call at 4 pm as i was in the driveway going to check in to tell me i’ve been bumped to another hotel…
I had reserved a room with a king bed. Got to best western where they told me to go and got a room two double beds.
So can not tell you how i found the hotel never got to go in.
par un voyageur
Publié le 1 juill. 2022 sur Expedia
Très belle hôtel les chambres sont grande et propre bien situé
par un voyageur
Publié le 30 juin 2022 sur Expedia
Très belle Hôtel
par un voyageur
Publié le 7 août 2019 sur Expedia
Très bon établissement, l’accueil et le personnel au top.
par un voyageur
Publié le 13 mai 2019 sur Hotels
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Great location
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Michelle Reiter / General Manager, Gestion de l’hôtel
Hi Karima, Thank you so much for the wonderful score for your stay with us. We are very happy that you enjoyed your time here, and we look forward to welcoming you back again in the future.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Construction first thing in the morning and very loud outside our window with no notice
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Palak, Gestion de l’hôtel
Dear Kristine,Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience caused by the construction noise outside your window. We understand how disruptive this can be, especially when it affects your stay.Please know that we are working closely with our team to minimize disturbances and ensure that our guests are informed of any ongoing work in advance. Your comfort is very important to us, and we appreciate your understanding as we make these improvements.Thank you again for your feedback.Best regards,
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Worst customer service. Staff was not helpful at all. Made check in so difficult without credit card. Like a robot she kept on saying no , i cant check in without credit card. I offered her to use my debit card or take cash for damage deposit. No resolution was given the staff.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Neelam Gulzar, Gestion de l’hôtel
Dear [Guest's Name],Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the difficulties you encountered during the check-in process.It’s concerning to hear that our staff was unable to assist you effectively, and I understand how frustrating this must have been. We strive to provide a welcoming and accommodating environment, and it’s clear we fell short in this instance.I appreciate your suggestions regarding alternative payment methods, and I will be sure to share your feedback with our team to prevent similar issues in the future.If there’s anything we can do to make this right or if you have any further concerns, please don’t hesitate to reach out.Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future.Warm regards,Neelam Gulzar
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Michelle, Gestion de l’hôtel
Dear Howard,Thank you for sharing your experience with us! We're delighted to hear that you had a good stay.If there's anything specific that stood out to you or any suggestions you have for us, please let us know. We always strive to improve and provide our guests with the best possible experience.We hope to welcome you back soon!Best regards,
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Well taken care of
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Michelle, Gestion de l’hôtel
Dear Peter,Thank you so much for your kind words! We’re thrilled to hear that you felt well taken care of during your stay. Our team strives to provide the best experience possible, and it’s wonderful to know we met your expectations.If there’s anything else we can assist you with or if you have any suggestions for improvement, please feel free to reach out. We hope to welcome you back soon!Best regards,
