Note fondée sur 1 474 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,7 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par Arshpreet, Front desk team lead, Gestion de l’hôtel
Dear Sonya,Thank you for sharing your feedback with us. I am glad to know that you found everything okay during the stay. Guest satisfaction is our top priority. If there is any improvement that you would like to see during your next visit, please do not hesitate to share. We hope to welcome you back soon.
par un voyageur
Publié le 24 nov. 2023 sur Expedia
Sous les meubles il y avait plein de reste de nourriture
Commentaires de Gestion de l’hôtel
24 nov. 2023 par Arshpreet, Front desk team lead, Gestion de l’hôtel
Dear Steve,I sincerely apologize for the inconvenience you've experienced with leftover food under the furniture. This is certainly not the standard of cleanliness we strive to maintain in our hotel. Please allow me to express my regret, and I assure you that I will address this matter with our housekeeping team immediately.Your feedback is crucial to our improvement, and I appreciate your understanding.
par un voyageur
Publié le 30 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
1 nov. 2023 par Arshpreet, Front desk team lead. , Gestion de l’hôtel
Dear Luc,Thank you for your rating. We are glad to know that you had a nice time staying at our hotel. If you have any suggestions to improve the rating, please do not hesitate to share that with us. Again, Thank you for choosing our hotel and we look forward to serve you with even better experience.
par un voyageur
Publié le 31 juill. 2023 sur Expedia
The room was dirty. We had to change our room cards because it didn’t worked. Our toilet was broken so we ask for help in the morning. We were out for the hole day and when we came back it wasn’t done so I asked for help again, waited the hole night and no one came by. So we didn’t had a toilet for one day and a half and had to go pee downstairs. That’s awful. Don’t recommend.
par un voyageur
Publié le 11 juill. 2023 sur Expedia
Il est possible d’avoir des animaux, dont des chiens. Il y a même un petit parcours à l’extérieur pour eux.
L’hôtel mériterait un petit rafraîchissement pour certains aspects, dont la salle de bains. L’hôtel est bien, mais manque un peu d’amour. Le soir, on ne voit pas l’enseigne lumineuse du Travelodge…
À mon avis, c’est un hôtel qui a beaucoup de potentiel, comparativement aux autres hôtels proches qui ne sont pas aussi bien situés.
Sauf que la maison mère de Travelodge doit lui donner les moyens d’être à un meilleur niveau pour être mieux apprécié.
Commentaires de Gestion de l’hôtel
24 juill. 2023 par Shift Lead, Favour., Gestion de l’hôtel
Hello Catheline,Thank you for sharing your thoughtful feedback about your experience at our hotel. We greatly appreciate your input and are pleased to know that you found the pet-friendly policy, with a dedicated area for dogs, to be a positive aspect of your stay.We also value your honest evaluation of certain areas that may require improvement. Your comments about the need for a little refreshment, particularly in the bathroom, are duly noted. We understand the importance of maintaining our facilities and ensuring they are up to date and comfortable for our guests. Rest assured, we take your feedback seriously, and we will be looking into ways to enhance these aspects to provide a more enjoyable experience for all our guests.We are glad you recognize the potential of our hotel, especially in terms of its location compared to nearby hotels. Our team is committed to providing a great stay for all our guests, and your encouraging words inspire us to keep working towards creating an even better experience.Regarding the illuminated sign issue, we apologize for any inconvenience caused by the visibility of our Travelodge sign in the evening. We will take this matter into consideration and explore possible solutions to ensure better visibility and guidance for our guests. Thank you again for taking the time to share your feedback and for choosing to stay with us. We value you and hope to have the opportunity to welcome you back in the future.
par un voyageur
Je ne retournerai pas à cet hôtel.
Publié le 26 mai 2023 sur HotelsLa chambre était propre. Voici les points qui ont fait que mon séjour à cet hôtel n'était pas au top:
1. Cet hôtel accepte les chiens c'est bien, mais quand on les entends aboyer dès qu'y il a du mouvement dans le corridor.
2. Odeurs de fumée de cigarettes lorsqu'on marche dans les corridors.
3. Air climatisé extrêmement bruyant qui nous empêche de dormir.
Commentaires de Gestion de l’hôtel
1 juin 2023 par Shift Lead, Favour, Gestion de l’hôtel
Dear Michael,Thank you for bringing these concerns to our attention. We appreciate your feedback, as it helps us identify areas where we can improve our services and enhance the overall experience for our guests.Regarding the points you mentioned, we apologize for any inconvenience caused during your stay. We understand the importance of a peaceful and comfortable environment, and we regret that the noise from barking dogs and the smell of cigarette smoke in the hallways affected your experience. We will address these issues with our staff to ensure that appropriate measures are taken to prevent such occurrences in the future.Furthermore, we apologize for the disruptive noise caused by the air conditioning unit in your room. Our guests' comfort is of utmost importance to us, and we will investigate this matter to identify and rectify any faults in the system.We appreciate your feedback and assure you that we take it seriously. We strive to provide a pleasant and enjoyable stay for all our guests, and we are disappointed that we fell short of your expectations. If there is anything else we can do to make it right or if you have any additional concerns, please do not hesitate to contact our front desk. We value you and hope to have the opportunity to welcome you back in the future for a more satisfying experience.
par un voyageur
Publié le 26 nov. 2022 sur Expedia
Resto a même c,étais correct
par un voyageur
Publié le 8 oct. 2024 sur Expedia
One of the worst hotels I’ve ever stayed in, even by Travelodge standards.
Drug addicts and other miscreants hang out in the front of the building and ask for change and cigarettes. A fentanyl addict was passed out on by the side of the building.
One of the staff at the Smitty’s informed me that they rent rooms to the homeless and low income in Edmonton, so anyone staying here will undoubtedly have the same experience.
Everything is old and this building has never been renovated. It’s hideous. Nasty, old carpets and an old, low quality bathtub.
They processed my card without informing me, which is not legal. Staff was apathetic and complacent when I informed them, and their English was very broken. This place represents everything wrong with foreign ownership and immigration.
The bottom of the toilet seat was not cleaned…what a nice surprise.
This building should be demolished, and the owners and management should be deported. Stay away.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Arsh, Front desk supervisor , Gestion de l’hôtel
Dear Adam,Thank you for your candid feedback regarding your recent stay. I am genuinely sorry to hear about your experience and the concerns you raised. Your comfort and safety are our top priorities, and I deeply regret that we did not provide the experience you expected.I want to assure you that we take your comments seriously, especially regarding the security and cleanliness of our property. We are actively working on improving our facilities and enhancing guest safety. I will also address your concerns with our team to ensure we provide better service moving forward.Regarding your card processing issue, I apologize for any misunderstanding. Your experience with our staff is concerning, and I will investigate this further.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Arsh, Front desk suprvisor, Gestion de l’hôtel
Dear Elhassan,Thank you so much for your glowing review! We are thrilled to hear that you had a wonderful stay. We look forward to welcoming you back on your next visit. If there is anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.
par un voyageur
KAHVALTI PERSONELİ REZALET
Publié le 6 oct. 2024 sur HotelsOdaların konforu idare ediyor ama sabah kahvaltı hizmeti veren personel rezalet doğru dürüst kahvaltı yapamadık müşteriye çok kötü davranıyor elinde var olan ürünleri vermiyor bize özellikle TÜRK olduğumuz için böyle davrandığını düşünüyoruz çünki diğer müşterilere farklı davranıyordu
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Arsh, Front desk supervsior , Gestion de l’hôtel
Dear Hasan,Thank you for taking the time to share your experience. I sincerely apologize for the issues you encountered during breakfast. This is not the level of service we strive to provide, and I’m sorry to hear you felt treated unfairly. We value all our guests, regardless of their background, and your feedback is crucial in helping us improve. I will address your concerns with the team to ensure this doesn’t happen again. We appreciate your input and hope you might consider staying with us again so we can provide the service you deserve.
