Note fondée sur 69 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Very dissapointing
Publié le 15 oct. 2024 sur HomeAwayBbq was filthy and not fit for purpose. If anybody cared it would have been replaced ages ago. No toilet paper provided for group of 17 people..incredible. No salt minimal sugar tea..we ran out. No remote for tv in family area. Flat batteries in remote in lounge so neither tv could be used. No instructions on how to get dirty oven working. Property is overpriced for what you get. Absolutely no support given when concerns raised. Wont be going back.
Commentaires de Gestion de l’hôtel
30 oct. 2024 par VrboOwner, Gestion de l’hôtel
Hi Rob,
Thank you for reviewing our property! We are very saddened to hear you didn’t enjoy your stay at Silkwood. We are astonished to hear that no support was given when concerns were raised as our team spent time with you over the phone to help work through your concerns. Sometimes it is out of our control due to the hiring of outside contractors that clean and replenish supplies. However, we thank you for bringing your concerns to our attention. On checking the property after you left on Monday, we did find the remote that was in working order, so one tv could be used. Yes, the remote for the lounge room tv had flat batteries and we apologise for this, but the television could be turned on manually. The instructions for the oven is inside on the pantry door in clear view. A new bbq has now been installed, again thank you for bringing this to our attention.
Kind regards,
Nutrien Harcourts Alexandra
par un voyageur
Beautiful spot
Publié le 22 juin 2024 sur HomeAwayWe had a lovely stay at Silkwood. I thought it was a little expensive as you had to take everything of your own including wood. It cost a lot extra for the wood that we had to buy at the general store. In saying that there was reverse cycle air-conditioning everywhere so you dont have to use the beautiful fireplaces if you don't want to. My major issues was l rang the number given to see if the bins at the gate were ours and would tĥey like us to bring them in, l was spoken to extremely rudely and nastily. I would have given a higher rating except for that
Commentaires de Gestion de l’hôtel
11 juill. 2024 par VrboOwner, Gestion de l’hôtel
Hi Kerrie,
Thank you for your review, we are glad you enjoyed your stay. We intend to take on your feedback and apologize for your bad experience over the phone.
Kind regards.
par un voyageur
Great property needing some small improvements
Publié le 13 mars 2024 sur HomeAwayThe house is great for large groups - we were a group of two extended families and the property was perfect for the kids to run around. The house itself could have been cleaner and we were disappointed by the small number of utensils provided - there should be at least enough forks and knives for the number of guests staying (I think we had 12 forks total for our group of 14 and there are a total of about 17 beds). Also the pots and pans were all almost unusable - the non stick coating was grimy and peeling off. Small amenities like shower gel, dish soap and enough hand wash would also have been appreciated. Aircon in all the rooms was great and kept us cool - the front lounge room does get quite hot though and only has a fan. Note there is no wifi on the property and reception is very limited. Location was great for access to the river at the back of the property and also a short drive to Eildon and the lake.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par VrboOwner, Gestion de l’hôtel
Hi Adelle,
Thank you for your review, we are glad you enjoyed your stay. We will make sure to take your feedback on board.
Kind regards,
Nutrien Harcourts Alexandra
par un voyageur de City
Dad’s 80th
Publié le 29 févr. 2024 sur HomeAwayFabulous trip with family from 8-80. We loved the deck area with lots of shade and so much space outside for cricket etc. the photos do not do this house justice
Commentaires de Gestion de l’hôtel
21 mars 2024 par VrboOwner, Gestion de l’hôtel
Hi Tamina,
Thank you for your terrific review we are so pleased you enjoyed your stay at Silkwood!
Many thanks.
par un voyageur
Awesome Location- Beautiful Property
Publié le 28 janv. 2024 sur HomeAwayWe had a wonderful time at Silkwood, it had everything thing we needed, there was plenty of space for everyone and we enjoyed everything the property had to offer. Thankyou
Commentaires de Gestion de l’hôtel
21 mars 2024 par VrboOwner, Gestion de l’hôtel
Hi Teresa,
We are so happy you enjoyed your stay at Silkwood, we hope to host you again in the future!
par un voyageur
Perfect spot for a group getaway
Publié le 9 janv. 2024 sur HomeAwayLocation was amazing, little bit disappointed with the dam being a bit yucky and the tv in the games room not working with the foxtel or the amplifier but apart from that everyone was in good working order, only thing missing which I’m not even sure it has to provided was a first aid kit
Overall experience was great would recommend
Commentaires de Gestion de l’hôtel
29 janv. 2024 par VrboOwner, Gestion de l’hôtel
Hi Jake,
Thank you for your review! Your feedback is greatly appreciated.
Kind regards, Nutrien Harcourts Alexandra.
par un voyageur
Amazing location
Publié le 22 déc. 2023 sur HomeAwayThe location and layout was fantastic. For our visitors to all have their own rooms and spaces was great. The air hockey, table soccer and darts were much needed activities for the younger members of the group. The grounds are fantastic, with lots of room to move around and for the dog to run and play.
Downsides: there was no internet, despite this being advertised; the property was quite dirty (dead flies, dirty sink, debris in the garden, leftovers in the fridge, dirty dishes in the cupboard); had to remove the doona covers present, as these were for 'aesthetics' only;
Despite the negatives as listed, we had an amazing time, and yes, I would go back...... The 'downsides' are listed only for informed decision making and to support making the property even better.
Commentaires de Gestion de l’hôtel
8 janv. 2024 par VrboOwner, Gestion de l’hôtel
Hi Shaeron,
We are thrilled that you had such an enjoyable time and enjoyed the property so much! We are saddened to hear that the property was left for you and your guests in such an unclean manner. We hope this didn't disrupt your stay too much & hope to have you stay again!
Kind regards, Nutrien Harcourts Alexandra.
par un voyageur
Stayed 2 days during Spring
Publié le 19 oct. 2023 sur HomeAwayFantastic location , clean , lot of activities within the house. Everyone was happy about the place.
Commentaires de Gestion de l’hôtel
13 nov. 2023 par VrboOwner, Gestion de l’hôtel
Hi Chameera,
Thank you for your review, we are glad you enjoyed your stay!
Kind regards.
par un voyageur
Chris
Publié le 14 sept. 2023 sur HomeAwayThe property was perfect for our family weekend away. All age groups catered for. Great that it was pet friendly as well. We were lucky to have beautiful spring weather and were therefore able to make the most of the extensive property. Supplying your own linen is a slight inconvenience, but it should be mentioned that you also need to bring teatowels, oven mitts and bath mats as the bathroom floors can be very slippery when wet.
Commentaires de Gestion de l’hôtel
4 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi Chris,
Thank you for your review, we are pleased you enjoyed your stay.
Kind regards.
par un voyageur
Weekend Away
Publié le 2 juill. 2023 sur HomeAwayWas a great weekend away! House has a great layout for a large family or group of friends!
Don’t forgot to bring your own firewood ( aircon throughout thought) and oven mitts!
Commentaires de Gestion de l’hôtel
4 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Chloe,
Thank you for this review. It is much appreciated.
Kind regards, Nutrien Harcourts Alexandra.
