Note fondée sur 547 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024 sur Hotels
Staff was kind and thoughtful. Took care of my special needs. Always at the top of my favorite hotels.
Commentaires de Gestion de l’hôtel
23 août 2024 par Anah, Gestion de l’hôtel
Thank you so much for leaving your review! We are very happy to see you enjoyed your stay with us and hope to see you again soon!
par un voyageur
Publié le 21 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Anah, Gestion de l’hôtel
Thank you for your review
par un voyageur
Saad
Publié le 19 août 2024 sur HotelsIt’s the first time I stayed in a very good inn in El Cajon I recommended do go cheap prices get the best thank you
Commentaires de Gestion de l’hôtel
19 août 2024 par Anah, Gestion de l’hôtel
Thank you so much for leaving us your review! we are so happy to see you enjoyed your stay with us and hope to see you again in the future!
par un voyageur
Publié le 18 août 2024 sur Expedia
Thank you Laura for such great greeting and welcoming attitude
Commentaires de Gestion de l’hôtel
18 août 2024 par Anah, Gestion de l’hôtel
Thank you for your review!
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Anah, Gestion de l’hôtel
thank you for your response
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Anah, Gestion de l’hôtel
thank you for leaving your review!
par un voyageur
Publié le 13 août 2024 sur Expedia
Great hotel, clean room and nice breakfast. Big thumbs up for the front desk clerk Heidi - very professional, welcoming and pleasant to deal with!
Commentaires de Gestion de l’hôtel
18 août 2024 par Anah, Gestion de l’hôtel
Thank you for your response, we will be sure to pass on the kind words!
par un voyageur
Publié le 13 août 2024 sur Expedia
Too noisy and unsafe
Commentaires de Gestion de l’hôtel
18 août 2024 par Anah, Gestion de l’hôtel
we are sorry to hear you did not enjoy your stay with us, we always do our best to provide a safe, quiet environment for our guests.
par un voyageur
Publié le 13 août 2024 sur Expedia
There’s a lot of noise from upstairs room on top of me I told the front desk they don’t do anything I ask for full clean they just did the bed the area not good at all to many homeless in front and the back of the hotel
Commentaires de Gestion de l’hôtel
18 août 2024 par Anah, Gestion de l’hôtel
thank you for your comments, I will be sure to address this with our staff to improve our guest experience.
par un voyageur
My three days in El Cajon
Publié le 12 août 2024 sur HotelsI traveled all week for work and stayed in a different hotel every night from Tuesday the 6th through Thursday the 8th arriving at the Hampton Inn and Suites on Thursday evening. I booked a king but not a suite. That night I had to change to a room with two queens as the room they gave me had ants around the bed. The double queen they changed me to had a mysterious chunky stain on the window shade and both sliding door panels for the shower would stay shut leaving me to have to shut the bathroom door so I wouldn’t freeze and also leaving the floor alarmingly wet. Thankfully, I was able to change the next day from the double queen and was upgraded to a suite which was really nice. The only problem with the suite is that one of the shades didn’t work at all and so wouldn’t close. I befriended a fellow guest who came to my room and actually fixed it as there wasn’t going to be any maintenance available until the morning. The hotel needs attention, badly. The staff are amazing though, they weee incredibly accommodating, empathetic to my issues and willing to make it right to the best of their ability. Also, my view was a homeless encampment and we had a homeless person threaten us with a wrench while we sat at the bonfire pit.
Commentaires de Gestion de l’hôtel
18 août 2024 par Anah, Gestion de l’hôtel
Thank you so much for your comments, we will be addressing our staff with this information so we can improve our guest experience. we hope you have a better stay with us if you come see us again.
