Note fondée sur 547 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,6 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Shanda, Gestion de l’hôtel
Thank you for your feedback, Jennifer! We take guest feedback to heart. We will make the necessary improvements to ensure guests have positive stays here at Valley Motel.Best Regards, The Valley Motel Team
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Austin, Gestion de l’hôtel
Thank you, Robert, for the great rating! We're happy you enjoyed your stay and look forward to welcoming you back to Valley Motel!Best regards,The Valley Motel Team
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Shanda, Gestion de l’hôtel
Thank you, Lionel, for your perfect rating! We're glad you had a positive experience with us and hope to welcome you back to Valley Motel in the future!Best regards,The Valley Motel Team
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Smelly
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Shanda, Gestion de l’hôtel
Dear Alejandro,Thank you for sharing your feedback. We’re sorry to hear that you found the smell in the room to be an issue. We take cleanliness and guest comfort very seriously, and we’ll be addressing this concern with our team to ensure a more pleasant experience for future guests.If you have any other suggestions or if there’s anything specific we can do to improve, please let us know. We appreciate your input and hope to have the opportunity to provide you with a better stay in the future.Best regards,Valley Motel Team
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Shanda, Gestion de l’hôtel
Dear Lori,Thank you for your positive review! We’re glad to hear you had a good experience with us. If you have any additional feedback or suggestions on how we can make your next stay even better, please feel free to let us know. We look forward to welcoming you back!Best regards,Valley Motel Team
par un voyageur
Publié le 1 sept. 2024 sur Expedia
The place is a hell hole, it’s dirty, smells horrible, dark, and it’s full of unhealthy activity. No cancellations or refunds according to the front desk. Please don’t stay there if you value your safety
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Shanda, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to provide a clean and comfortable environment for all our guests, and we take your comments seriously.Regarding cancellations and refunds, our policy is outlined at the time of booking, and we do our best to communicate this clearly. We appreciate your input and will review our procedures to ensure clarity and improve guest experiences in the future.If you have any additional concerns or would like to discuss your stay further, please feel free to reach out to us directly. We value your feedback and are committed to addressing any issues.Best regards,Valley Motel Team
par un voyageur
Publié le 23 août 2024 sur Expedia
Needs major upgrades. Very dirty, old, mini fridge was dirty and leaking. Looks like they never clean and smells heavily of deodorant.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Shanda, Gestion de l’hôtel
Thank you for taking the time to provide your feedback!We regret that your stay did not meet your expectations. We are committed to maintaining a clean and comfortable environment for our guests, and it’s clear from your comments that we fell short in your case.Your observations about the mini fridge and overall cleanliness are concerning, and we will address these issues with our team immediately. If you would like to discuss your stay further or have additional suggestions, please don’t hesitate to contact us directly. We value your input as it helps us improve.Sincerely,Valley Motel Team
par un voyageur
Publié le 1 août 2024 sur Expedia
It is not the latest design. But it has a bath, fridge, tv, 2 big beds, microwave. No coffee machine.
Commentaires de Gestion de l’hôtel
1 août 2024 par Austin, Gestion de l’hôtel
Thank you for your feedback, Cme! We are glad you had a comfortable stay here at Valley Motel. We hope you revisit us the next time you are in San Diego. We will look into adding new features to the rooms. Coffee machines sound like a good idea.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Staff was helpful, had a comfortable stay
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Shanda, Gestion de l’hôtel
Thank you for the kind feedback, Austin. We hope to welcome you back at Valley Motel soon!
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Do not book this. Rooms don't get cleaned and are filthy.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Shanda, Gestion de l’hôtel
Thank you for your feedback, Nawras. We are sorry your stay did not meet your expectations. We take all feedback seriously and will address any problems that we detect. Thank you and we hope to welcome you back to Valley Motel soon!
