Note fondée sur 246 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Comfortable and clean beds. Good hotel for 1 night
Publié le 23 août 2024 sur HotelsWe stayed one night while driving through Texas. Front desk staff was friendly. Plenty of parking spaces, clean and comfortable bed and pillows, clean bathroom. Only the carpet needs urgent cleaning and the TV did not work.
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We’re glad you found our beds comfortable and enjoyed your stay. It’s great to hear that our front desk staff made a positive impression and that you appreciated the cleanliness. We apologize for the issues with the carpet and the TV, and we will address these concerns promptly. We hope to welcome you back for a more seamless experience in the future!Sincerely, Hotel Manager
par un voyageur de Beeville
Publié le 22 août 2024 sur Expedia
Great deal
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jose,Thank you for your feedback! We're delighted to hear that you found your stay to be a great deal. Our goal is to provide exceptional value and service to all our guests. If you have any specific highlights or suggestions, we’d love to hear them. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
Very Very lit up property
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Monica,Thank you for your positive rating of 4/5! We’re thrilled to hear that you found our property to be very lit up. A well-lit environment is important for both safety and ambiance, and we’re glad you enjoyed it. If there are any other aspects of your stay that you’d like to share or suggestions for improvement, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 14 août 2024 sur Expedia
We could’t put the airco down er wat very cold and dry in the room.
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Marcia,Thank you for your feedback and for rating us 3 out of 5. We apologize for the discomfort you experienced with the air conditioning in your room. Your comfort is our priority, and we understand how important it is to have a pleasant environment. We will investigate this issue to ensure it’s addressed for future guests. We appreciate your insights and hope you’ll give us another chance to provide a better experience.Sincerely, Hotel Manager
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Wow! Thank you so much for your amazing ten-star rating! We're thrilled that you had such an exceptional experience during your stay. Your feedback is incredibly valuable and motivates our team to continue providing top-notch service and comfort. It was a pleasure to host you, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Dustin,Greetings! Knowing that you had such a fantastic time with us fills us with joy. Our team is dedicated to providing superior service, and your ten-star rating affirms our commitment. Your positive feedback fuels our drive for excellence. We look forward to welcoming you back for another superb stay!Sincerely, Hotel Manager
par un voyageur de Beeville
Publié le 29 juill. 2024 sur Expedia
Nice area and prperty very clean. A lamp did not have a working light bulb. It was very loud early but later it iwas more tolerable the noise.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jose,Thank you for your feedback. We’re pleased to hear that you found our property very clean and appreciated the nice area. We apologize for the inconvenience caused by the non-working lamp and the noise issues. Our team will address the lamp to ensure it’s fixed promptly. We are also reviewing our noise management to improve the overall experience for our guests. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 23 juill. 2024 sur Expedia
No power during my stay
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Garcia,I am truly sorry to hear about the power outage you experienced during your stay. This is certainly not the level of service we strive to provide, and I understand how disruptive and inconvenient this must have been. Please know that we are investigating the issue to prevent such occurrences in the future. Your feedback is valuable in helping us improve our services. If there is anything specific we can do to address this matter or if you have any further concerns, please feel free to contact us directly. We hope to have the opportunity to make it right and provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Did not supply enough towels. We only had 2. Due to hurricane Beryl, no power at property for my second day stay. Did not advise occupants any updates just posted paper on window no refunds due to power outage.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Frank,Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay, particularly regarding the towel supply and the communication during Hurricane Beryl. We understand how important it is to keep our guests informed, especially during unexpected situations like power outages. We will review our procedures to ensure better communication in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 8 juill. 2024 sur Expedia
It was great for our stay we enjoyed it and will be back. Just wish they allowed pets.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kenneth Smith,Thank you for your kind words! We're delighted to hear that you enjoyed your stay and plan to return. We appreciate your feedback regarding our pet policy and will certainly take it into consideration. We look forward to welcoming you back soon!Sincerely, Hotel Manager
