Note fondée sur 209 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Mathieu , Gestion de l’hôtel
We are excited to welcome you again and ensure your next visit is as special as the last one.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Staff was helpful but very limited in their English. Rooms were outdated, small bathroom, water temperature unstable (or no water at some point). Pool was dirty (napkins floating at the bottom)… food in restaurant was averall good.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Amelie, , Gestion de l’hôtel
Feedback from our guests is invaluable to us as it helps us identify areas for improvement and ensure future stays are more satisfying.We sincerely hope to have the opportunity to welcome you again.
par un voyageur
Publié le 26 janv. 2024 sur Expedia
Le site est bien et la vue sur le lac est magnifique.
Durant notre séjour de 3 nuits, à 2 reprises il y a eu de grands rassemblements (mariage ou autre) avec la présence d’un DJ et de la musique jusqu’à 03:00 am. C’était très désagréable et cela nous a empêché de dormir. Je ne recommanderais pas cet endroit. De plus, la nourriture est plus chère et moins bonne qu’ailleurs dans la région
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Fracois,, Gestion de l’hôtel
Feedback from our guests is invaluable to us as it helps us identify areas for improvement and ensure future stays are more satisfying.We appreciate your understanding and hope to welcome you again.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Excelente hotel, buena localización y el personal muy atento
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Angel,, Gestion de l’hôtel
Esperamos verte muy pronto.Será un placer servirle nuevamente.
par un voyageur de Fort Lauderdale
Publié le 1 oct. 2024 sur Expedia
I booked this hotel expecting a comfortable and enjoyable stay, but unfortunately, my experience has been quite the opposite. I feel that I have been misled by the hotel's positive reviews and am extremely disappointed with the current state of the property.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Marybeth, Gestion de l’hôtel
Thank you for sharing your feedback. I'm truly sorry to hear that your experience did not meet your expectations. We strive to provide a comfortable stay for all our guests, and it’s disappointing to learn that we fell short in your case. Your concerns are important to us, and we will address them to improve our services and property. Please feel free to reach out directly if you'd like to discuss this further.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
The property was really nice, Staff was very nice, the paid amenities were also much better than the ones offered in town. Only thing bad was the mattress, it was very hard.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Daniel, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear you enjoyed the property, our staff, and the amenities. However, we apologize that the mattress was too hard for your comfort. Your comments are valuable, and we will take them into consideration as we work to enhance our guests' experience. We hope to welcome you back for an even better stay!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The view to the lake is amazing .
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Yobani, Gestion de l’hôtel
Hope to see you soon.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Maide, Gestion de l’hôtel
Hope to see you soon.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
I stayed at the Suite and ofcourse the view is excellent. I can only say that the room needs maintenance. I think the blind curtains need to be changed. Some of them have holes, others ripped. Bathroom closets have mold. There is allways a weird smell. For the price it should atleast include a breakfast. The pool is ok, it's private so it was good. Over all I think they should consider changing some things in the room, like I said the view is amazing
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Elia, Gestion de l’hôtel
Thank you for your feedback. We're delighted to hear you enjoyed the amazing view and the privacy of the pool. However, we sincerely apologize for the maintenance issues you encountered in your suite, including the curtains and bathroom. Your comments about the cleanliness and amenities are important to us, and we will address them promptly. We appreciate your suggestions regarding breakfast and will consider them as we strive to enhance our guests' experience. We hope to have the opportunity to improve your stay in the future!
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Anonymous, Gestion de l’hôtel
Hope to see you soon.
