Note fondée sur 16 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,9 sur 5
100 % des clients le recommandent
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Super séjour !

Publié le 2 sept. 2018 sur HomeAway
La villa est très belle et dans un coins calme et paradisiaque. On a passé un très bon séjour dans un endroit magnifique et apaisant, sans vis à vis, c’est ce qu’il nous fallait. L’endroit est bien sécurisé dès l’entrée des résidences, graces à des gardes qui sont là la journée comme la nuit. Le point fort est la wifi qui marche parfaitement dans toutes la villa. Malheureusement il n’y a pas de douche pour se doucher après une bien baignade dans la piscine ce qui est regrettable. Néanmoins je recommande vivement cette très belle villa bien équipée et un personnel accueillant.
1 sur 5
par un voyageur

Worst experience ever!

Publié le 19 sept. 2021 sur HomeAway
On our 1st day, the broker or the owner’s representative showed disrespect to the family members while giving instructions on how to use the facilities allowed. Not only did he insult the family helper but also my mother in law! The broker informed us that we will have to pay for the electricity bill although it’s not even mentioned in the policy. We contacted him through phone before booking, and he confirmed it’s included in the whole amount. Trying to discuss the proper way he deals with people, coming this long way to enjoy their stay, he cancelled our reservation and sent us a threatening whatsapp message when we complained on the website. The message is available upon request from anyone who wants to book with him. Complaining on Vrbo didn’t succeed as no one was able to help in either refunding the payment so we can book another villa after being threatened to be kicked out, or trying to find any other solution for our miserable situation! Fortunately, we were able to contact the owner directly, and she stated that she knows nothing about what was happening behind the scenes promising that the broker won’t contact us during our stay. On our final day, we called the broker to come to take the keys and check for any damage as he threatened that he would accuse us of causing damages even if we didn’t. Surprisingly, he didn’t even check any of the electronic machines whether we ruined any or not, he rather went upstairs and came down holding a bed sheet and a pillow cover that were stained with make up and started yelling that if the stains were not removed, we would definitely pay for them. We went on trying to calm him down by telling him that it’s normal and we are used to this at our home. We also explained that they will disappear when washed, which is the norm but as he is not the type of person who can listen to anyone but himself, he started yelling more and more making the kids frightened for the second time as the same on our arrival. By the way, his name is “Islam” so if you want to book don’t ever try to deal with him in order not to ruin your vacation and scare your kids. My advice is that you book through the owner directly as the villa is really worthy and clean.
5 sur 5
par un voyageur de Cairo, Egypt

Excellent Villa & Professional management

Publié le 28 juill. 2020 sur HomeAway
It was a pleasure stay at this villa, check-in was very fast, accurate and friendly by the property manager (Islam). Villa was very clean and facilities are ready. kids jumped into pool within 15 mins of our arrival. The team sanitized the villa before we go, and while check-in to ensure everything is perfect. Team response was fantastic to resolve any rising issues. I will really visit Gouna again with same team and property. Thanks
1 sur 5
par un voyageur

Not as it seems

Publié le 2 mars 2020 sur HomeAway
Very disappointing. I went in January, so my only question I asked before booking was if the pool was heated, which i was assured it was. I stayed for 5 nights, and never went in the pool even once as it was freezing. I called the property manager daily and he said it takes a day to heat up , but it went up 1 degree in 5 days ( freezing ). I explained to him that I could have just rented any room in any hotel much cheaper . Only reason i rented the villa , was the pool for me and the family. This villa basically ruined my holiday experience as it was only way the family/friends can swim in January . I definitely would not recommend and would not go back.
2 sur 5
par un voyageur

Compared to the cost i expected better

Publié le 20 juin 2019 sur HomeAway
The stay was ok. But had a couple of issues with the property and the property manager. Had a horrible welcome to the house from him. The kitchen was horrifying with the plates in cupboard stack with water remaining from when it was washed and All utensils in the kitchen were not washed properly. The pool also was not that great water circulation devices were not strong and the pool ceramics has green from not being scrubbed properly, didn't enjoy the pool at all. The air conditioner in the small room upstairs had a very bad smell to the extend that we didn't use the room. All the other rooms were good and the living area and trace was good.
Commentaires de Gestion de l’hôtel
18 mars 2020 par VrboOwner, Gestion de l’hôtel
My property manager was putting severe restriction to the guests of Sandbox specially as the majority who come to this celebration abuse staying in rented villas and make parties that disturb neighbors and invite their friends to sleep inside the villa regardless of the number of the guests who rented the villa .I am very surprised that these restriction make people lies especially the villa has been newly painted and all coaches were renewed and there was a thorough check up of all A C s . The villa was bran new before their arrival and there were few tree papers in the pool as it was a windy day but I called the pool supervisor at 7pm who came after his working hours and surprising found the guests enjoying the pool and was very upset from their lies . He clean it again although he did his job in the morning . The guests had a welcome drinks and complementary fruits and was served efficiently and they didn’t complain during their stay but lying to revenge from my property manager that put rules that prevent parties and smoking at home is very surprising !! I never had 2 star review through the last 7 years before renewing the villa so I was expecting minimum 5 stars with no doubt Very upset from dishonesty and lies that doesn’t make sense and that rune my reputation
5 sur 5
par un voyageur de Nottingham United Kingdom

Family holiday

Publié le 8 avr. 2019 sur HomeAway
We had a lovely hoilday in this villa the pool was amazing the sunsets were amazing the pool was heated on arrival the host was lovely we used the bbq in the gardan that was very nice there’s also a free phone inside the villa to call tuk tuks awesome mode of transportation we used them a lot to go to the shops and when we went for food every thing you need is only 5 minuets away by tuk tuk only down side is it could of been cleaned better and it needs a bit of tlc where maintenance is concerned it’s looking a bit older then the pictures show maybe worth giving it a new touch of paint and some love but as a whole I would recommend this villa the beds were comfortable and it’s so quiet and peaceful thank you for having us.
5 sur 5
par un voyageur

Great house, neat and clean

Publié le 11 janv. 2019 sur HomeAway
The house was exactly as advertised. It is a cosy and neat house, quite spacious rooms with good furniture. The owner was extremely helpful throughout the stay when we needed a handyman to fix something. We would definitely stay there again and again, and recommend that you do too.
3 sur 5
par un voyageur de Tunbridge Wells

Lovely villa for a relaxing holiday

Publié le 9 nov. 2018 sur HomeAway
A really lovely place to stay and allowed us to relax and unwind that is well located. Downsides are the villas pool area was plagued with flies periods of the days which was annoying. Also the villa is a three bedroom really, not the five advertised. The 4th room at the top has limited usage. It doesn’t have access to a bathroom so could only be used for young children that rarely shower. The fifth is purely for a driver and I’m told is very small, meaning it’s only useful for someone that you don’t care much for as it doesn’t have aircon( maybe your mother-in-law..) Swimming pool was a disappointment, it is shallow for 3/4 of it so no diving was allowed. This is excellent for families with young children but for anybody over 3ft tall it’s not great as you have to swim in circles to exercise. Any issues were dealt with very promptly. Thank you for a great stay
5 sur 5
par un voyageur

El Gouna

Publié le 17 août 2018 sur HomeAway
We arrived and the manager met us at the villa and welcomed us, she responded to all of our needs during our stay. The Villa is as described and was beautiful. We highly recommend.
5 sur 5
par un voyageur

Beautiful villa, stunning setting and excellent amenities.

Publié le 11 juin 2018 sur HomeAway
My wife and I wanted to try a villa holiday for the extra piece and quiet without sacrificing the accommodation standards and amenities we usually seek when staying at high end hotels. We choose this villa based on the description and photos, and upon arrival we were not disappointed. The villa is exactly as shown in the photos and took our breath away. All rooms are very well appointed with everything you need and it instantly felt like a home from home. The 3 main bedrooms are of a good size each with ensuite facilities, plenty of storage and 2 have direct access to a terrace overlooking the pool area. The bathroom in the master bedroom also includes a large bath. We found the bed to be very comfortable. The downstairs living area is open plan and comprises a very well equipped kitchen with breakfast bar and all the appliances you need. Adjacent to the kitchen is a large dining room area, next to which is the main living room. In the living room there is a large flat screen tv with access to an extensive range of channels including current movie channels in languages to suit most. WiFi throughout the villa is available for a small extra charge and coverage throughout the villa and outdoor areas was excellent. The jewel in the crown is definitely the pool area and surrounding grounds. The pool is a good size with swallow and deep ends and your own personal pool bar incorporating a BBQ. There is a large patio area comprising 6 comfortable sun beds, sun shades, a shaded dining table and an outside sofa area. Just beyond the pool there is a private beach area overlooking the lagoon and mountains in the distance. The whole pool area received sun throughout the day with the sun setting over the mountains for some stunning views in the early evening. The villa is located in a very quiet part of El Gouna. The downtown and marina areas are a 5-10 minute Tuk Tuk or taxi ride away, both of which can be booked via the free local phone network and are very reasonably priced. The town itself is beautiful with everything you need including activities, shops, bars, and a wide selection of restaurants, most of which deliver direct to the villa if needed. Security throughout El Gouna is of a very high standard and all the people we met during our stay could not have been more welcoming. The villa is perfect for couples and families alike, and the booking process and communication with the owner Dr Laila was first class. We cannot wait to return!