Note fondée sur 39 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 mars 2024 sur Expedia
Une perle à El Gouna, beau spa, belle salle sport, employés au petits soins, infrastructures de qualité , nourriture excellente.
Je recommande
Commentaires de Gestion de l’hôtel
30 mars 2024 par Bahaa Radi, Gestion de l’hôtel
Dear Sandie ,Thank you so much for your wonderful review of The Chedi El Gouna! We are delighted to hear that you enjoyed your stay with us and that you appreciated our spa, gym, staff, facilities, and food.We are particularly proud of our team members, who go above and beyond to ensure that our guests have a memorable and enjoyable experience. We are also committed to providing high-quality facilities and amenities, and we are glad that you found them to be of your liking.We are grateful for your recommendation and we hope to have the pleasure of welcoming you back to The Chedi El Gouna in the future.Sincerely,
par un voyageur
Publié le 22 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 nov. 2023 par Bahaa Radi , Gestion de l’hôtel
Dear Guest Thank you very much for your feedback
par un voyageur
Service pas au point
Publié le 4 juin 2023 sur HotelsTrès bel hôtel mais pas niveau THE CHEDI et LEADING HOTELS PF THE WORLD .
Le service n’est clairement pas au point pour un établissement de cette envergure
Commentaires de Gestion de l’hôtel
13 juin 2023 par The Chedi, El Gouna Team, Gestion de l’hôtel
Dear Mr. Serge,Thank you for sharing your feedback with us on multiple platforms. All of your comments have been passed onto each responsible department to be further investigated and to make the necessary improvements where possible.We hope to have the pleasure to welcome you back again soon.Warm RegardsThe Chedi, El Gouna Team
par un voyageur
Publié le 3 mai 2023 sur Expedia
Personnel efficace et rapide malgré faible niveau d'anglais
Nourriture room service excellente meme delicieuse et service rapide
Chambre avec acces plage c'est genial
Mais
STORE QUI LAISSE PASSER LA LUMIERE REVEIL A 5H30 AVEC LE JOUR
INSONORISATION INEXISTANTE 2 NUITS SUR 4 PASSEES AVEC ECOUTEURS ANTI BRUITS
MUSIQUE DE 19 A 23H
J ENTENDS LES VOISINS RONFLER FAIRE PIPI CLAQUER LES PORTES
J ENTENDS LE PERSONNEL LE MATIN DES 6H
JENTENDS LES GENS PARLER
BRUIT ATROCE ET CE STORE QUI N EST PAS OCCULTANT
mini bar tres pauvre en choix
Mais service digne dun 5 etoiles , conciergerie efficace . Lieu agreable QUAND IL N Y A PAS DE BRUIT
Commentaires de Gestion de l’hôtel
5 mai 2023 par The Chedi, El Gouna Team, Gestion de l’hôtel
Dear Mrs. Tiphaine,Thank you for sharing your positive feedback with us. Your comments are of course valuable to us and will be reviewed to make the necessary improvements where possible. We are pleased to hear that you enjoyed your stay at our hotel and we hope to have the pleasure to welcome you back again soon.Warm RegardsThe Chedi, El Gouna Team
par un voyageur
Hôtel neuf avec personnel de qualité
Publié le 15 avr. 2023 sur HotelsSéjour de 10 jours en demi-pension.
Erreur à commettre car au bout de 10 jours vous avez vraiment fait le tour de la carte demi-pension qui ne propose que 3 choix !
Lors de la réservation il y avait le choix du buffet 1/2 pension qui n’existe pas.
Réserver avec vue mer car les autres chambres peuvent avoir vue sur un mur ! Dommage pour un 5 étoiles
Commentaires de Gestion de l’hôtel
18 avr. 2023 par The Chedi, El Gouna Team, Gestion de l’hôtel
Dear Ms. Caroline,Thank you for sharing your feedback with us. Your comments are valuable to us and will be reviewed to make the necessary improvements where possible.We are pleased to hear that you enjoyed your stay at our hotel and we hope to have the pleasure to welcome you back again soon.Warm RegardsThe Chedi, El Gouna Team
par un voyageur
Publié le 10 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 avr. 2023 par The Chedi, El Gouna Team, Gestion de l’hôtel
Dear Mr. Gauthier, Thank you for sharing your positive feedback with us. We are pleased to hear that you enjoyed your stay at our hotel and we hope to have the pleasure to welcome you back again soon. Warm Regards The Chedi, El Gouna Team
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Bahaa Radi , Gestion de l’hôtel
Dear Mr. Kareem ,thank you very much for your feedback hope to welcoming you again at The Chedi El Giuna
par un voyageur
Publié le 16 oct. 2024 sur Expedia
I’ve recently returned from a week at The Chedi El Gouna and it was quite simply the best holiday I have ever been on: I’m already planning my return and cannot recommend it enough to anyone else who may be considering a stay there.
I’ve travelled solo as a woman to many places over the years and I’ve never felt so welcomed and safe as I did at The Chedi, or El Gouna.
The whole staff were so kind and attentive, and really went over and above to ensure that I had everything I needed and more throughout my stay. From the guest relations team (including Mario who led a great boat trip round El Gouna) to the restaurant team (including the lovely Milanya who I so enjoyed talking with each day), the bar team (including Mohamed who many times made my favourite cocktail for me off-menu), the spa team (including Christina and Magda), the lifeguards and waiting staff (who were so kind and helpful in indulging my early stages of learning Arabic and helping me with it), and housekeeping (who arranged fresh flowers on my bed each day), nothing was too much trouble.
The attention to detail at The Chedi is exemplary. It is a great environment maintained to the highest standards and set on a beautiful beach with easy access to El Gouna’s marinas. If you are considering booking a holiday here: you must!
Thank you to all at The Chedi for your efforts in making last week one of the best of my life. I hope to see you again soon!
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Bahaa Radi, Gestion de l’hôtel
Dear Ms. Faridah,We are absolutely thrilled to read your wonderful review of your stay at The Chedi El Gouna! It is truly heartwarming to know that we were able to create such a memorable and unforgettable experience for you.Your kind words about our staff, especially Mario, Milanya, Mohamed, Christina, Magda, and the rest of the team, mean the world to us. They are passionate about providing exceptional service to our guests, and your recognition of their efforts is a testament to their dedication.We are delighted that you felt safe and welcomed during your solo trip. Our commitment to creating a welcoming and inclusive environment for all guests is a top priority.Thank you again for choosing The Chedi El Gouna for your holiday. We hope to have the pleasure of welcoming you back soon!Sincerely,Bahaa RadiFront Office ManagerThe Chedi El Gouna
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Bahaa Radi, Gestion de l’hôtel
Dear Mr. Da Sol,We were surprised to see your recent rating of the hotel, especially considering that you didn't raise any concerns during your stay. We reached out to you several times while you were here, and you consistently expressed satisfaction with everything.We would appreciate it if you could share the reasons for your rating in a private email. The only specific request we noted was for a King-size bed upon arrival, which we were able to accommodate within 30 minutes.Thank you for your feedback.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
The service is exceptional, very quiet, intimate hotel, perfect for couples and honeymoons! I loved the turndown at night! That was six stars. The beds, bedsheets pillows were also of a high standard compared to other 4/5* hotels I have been to. The setting beautiful as well.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Bahaa Radi, Gestion de l’hôtel
Dear Ms. Nasima,We were thrilled to read your positive review about your stay at The Chedi El Gouna! It's wonderful to hear that we were able to create a memorable experience for you.Your kind words about our service, ambiance, and amenities mean a lot to us. We strive to provide the highest level of comfort and hospitality to all of our guests, and it's gratifying to know that we succeeded in meeting your expectations.Thank you again for choosing The Chedi El Gouna. We hope to have the pleasure of welcoming you back in the future.Sincerely,Bahaa RadiFront Office Manager
