Note fondée sur 28 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,0 Service et personnel
2,5 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 janv. 2020 sur Hotels
The staff was helpful and welcoming. The room itself had a king size bed plus a twin bed: you open the door and stumble on the twin bed which is squeezed on the other bed. There's only space to walk around the bed and to put your luggages on the floor. It's suffocating. There is no real window in the room and it smells like humidity. Also, some of the staff smokes right outside the frnt door (which is never close during the day) so there's a string smell of cigarette when you get out the room (we were on the first floor).
par Stephane de Montreal
Well overpriced for what you get
Publié le 20 janv. 2015 sur HotelsGot the last room...next to the reception. Room had a mold smell. Small room. Basic breakfast (included) on a nice rooftop terrasse. Well overpriced what you get.
par un voyageur
What a mess...
Publié le 17 févr. 2020 sur HotelsI will not recommend A Place to Remember, El Nido to anyone because of our experience. The room for 4 has no space for you to move around the room. The bed was clean and comfy, but the tv was not working and the staff made it work for us, the electrical sucket in the Wall was falling apart, the bathroom has no rug and slippery, the sink was dripping water, we have to shut it off every time we use, the shower is not working right, the towel holder was falling off, no soap or shampoo or body wash in the containers and there’s cockroaches... I think we paid a lot so I expect more...will never come back there! We paid for the room P27,190.53 for 3 nights/P4,979.51 x 3 nights =P14,938.58 but the taxes and fees cost me P12,182.40. We asked the owner about the taxes and fees and he said he doesn’t know, that taxes and fees doesn’t go to them, they said ask hotels.com about that, I’m so confused on who to asked. Can you help please? We also used hotels.com for our Coron trip and I did not pay much for taxes and fees and our hotel room was 3x better.
Commentaires de Gestion de l’hôtel
18 févr. 2020 par Cesar G. Rivera MD, Gestion de l’hôtel
We are very sorry for the inconvenience you experienced in our property. We have addressed all our problems in our room except for the charges incurred in your voucher. As per advised, we have no idea in the taxes that was levied on the voucher. That is why we offer 2rooms upstair to comfort you in your last night of stay, and eventually you stay even for 1 night. My assumption is that they charged you an extra person. For us to know we will also inform the Expedia group about this. You can also write them a letter about this matter. I am looking forward that this can be resolved at once. Once again our sincere apologies to you and you family.
par un voyageur
pessimo
Publié le 13 nov. 2019 sur Hotelscamera piccola, sporca, senza finestre, nessun accessorio tipo armadio cassetti ecc.
par un voyageur de Los Angeles, CA
Publié le 27 avr. 2019 sur Expedia
Perfectly located near the marina and away from the business noise.
par un voyageur
Good place for a few nights
Publié le 27 avr. 2019 sur HotelsReally good breakfast, very helpful with scheduling tours, bed was very comfortable. The wifi did not work in the room, free water to refill, refrigerator was helpful in the room, had to ask for hangers for clothes, needed a better set up for drying wet clothes from the beach. The bathroom floor mat did not get replaced with clean mat. Could use some type of wall decoration to make the room feel hospitable. AC worked well.
par un voyageur
A place to remember, but not for the right reasons
Publié le 17 mars 2019 sur HotelsThe room smelled of mold. The air conditioning, while functioning, was load to the point of disturbing sleep. There was no wifi on any of the floors.
The view from the terrace is great though, and the breakfast was ok.
Commentaires de Gestion de l’hôtel
20 mars 2019 par APTR CUSTOMER SERVICE, Gestion de l’hôtel
Thanks for your review. We will improve more.
par un voyageur
Publié le 12 janv. 2019 sur Expedia
I am trying to get my money back for 3 days
Commentaires de Gestion de l’hôtel
13 févr. 2019 par Cesar, Gestion de l’hôtel
Please inquire at Expedia. Our cancellation policy is non refundable. Thanks.
par un voyageur de El Nido Palawan
Publié le 25 oct. 2018 sur Expedia
El Nido is a very isolated location and resources are scarce. These guys made you feel like you were visiting family from a far. There is everything you need within feet of the property. Have now illusion dreams of Hawaii here. It is a “Hole,” but a very nice treasure of a Hole. Love the Dive shop next door.... lots of activities to engage in.
Commentaires de Gestion de l’hôtel
18 déc. 2018 par jane, Gestion de l’hôtel
Thank you for your comments.
par un voyageur de USA
Needed a lot changes to keep your business...
Publié le 21 mars 2018 sur ExpediaI hate to write review and complain however our experience to this hotel was very bad. The whole stay, the tour, the private Van. The hotel bathroom was dirty, the water smell was very bad, we had to buy a gallons of water for shower and tooth brush. We ask for private tour it wasn’t organized they didn’t explain us which is the first place to go according to the weather. Aside from that they brought us to where short cut, very scary wave. It was really scary, I noticed there was no boat who pass there it was just us and just told us it’s normal. I never seen normal like that. We all got Nervous. I guess they were trying to cheap the Gasoline since we pay it by private tour. We spent 20,000 on that tour we didn’t see 4 places coz they were trying to skip it I think they just want to go home early. I’m glad I insisted coz could have not seen a beautiful lagoon...The captain and tour guide was not nice except our chef who cook good food. Here comes to our private van on our way to the airport there was 2 passengers on the front when we clearly said that it’s private. I guess the owner wants to get cheap again. We paid 10,000 for private van only to find out they were tying to make money and put some passengers in there. The only good side is the breakfast place on top other than that everything was horrible experience. Don’t be confident because of a good location. You need a lot changes to keep the business. There is a lot of competitors.
