Note fondée sur 68 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
15 déc. 2019 par Balai Adlao, Gestion de l’hôtel
Thank you for your rating!
par un voyageur
Publié le 24 mars 2019 sur Hotels
Commentaires de Gestion de l’hôtel
12 avr. 2019 par Balai Adlao, Gestion de l’hôtel
Thank you very much for giving us a rating.
par un voyageur
Publié le 26 sept. 2022 sur Expedia
We enjoyee the welcome drink lemongrass!! The staff was
So helpful!
We had a nice stay!!
Excellent!!
par un voyageur de Geumcheongu
Publié le 9 juin 2022 sur Expedia
no cold water > fixed next day
no phone > fixed next day
no refrigerator, instead they provide ice but kitchen closed 10pm.
no any place to buy cold water.
I don't know why my friend decided to stay here.
anyway, it is clean, staff helped us kindly, just 3mins from airport. 2mins from beach and restaurants.
par un voyageur
Publié le 9 juin 2022 sur Expedia
The property is quite a distance from the city however, it is manageable since there was an available trike to the city, there was a restaurant around the property for your cravings. The staff are kind and accommodating. special mention to Ms. Rose and Ms. Kim.
par un voyageur
Publié le 6 mars 2020 sur Expedia
An sich ist es ein schönes Hotel, allerdings stimmt das Preis/Leistungsverhältnis nicht. Der Service funktioniert nicht wie er in der Preisklasse sollte. Da waren Missverständnisse über den Pool im Schwesternhotel (angeblich benutzbar aber vor Ort wusste niemand etwas) der Wäscheservice war teuer, hat nur auf Drängen, da Abreise, nach zwei Tagen geklappt und alle Klamotten sind komplett eingelaufen und somit ein Fall für die Tonne😠 die Bitte nach Öffnen des Safes, reparieren der Balkontür und einer dünneren Decke haben trotz mehrmaliger Aufforderung nicht geklappt. Alles in allem eigentlich kein Hexenwerk in der Preisklasse...daher sind wir etwas enttäuscht. Als Wehrmutstropfen war die unmittelbare Umgebung wirklich schön und entspannend.
Commentaires de Gestion de l’hôtel
22 mars 2020 par Balai Adlao, Gestion de l’hôtel
We wish to thank you for sparing time to let us know about your recent unpleasant encounters at the hotel. Please accept our deepest apologies for all the lapses in service as we can only imagine the disappointment you had over the series of unfortunate events that occurred during your stay. We will endeavor to make improvements and address these straight away. We hope we will be given the chance to welcome you back again in future.
par un voyageur
An OK hotel relying on location.
Publié le 25 févr. 2020 sur HotelsThis is a hotel on Lio Beach (100m away) in El Nido. I got the impression that because it there it is assumed that this is enough and attention to details are not necessary.
First off, 40 minutes late getting picked up at the airport (having used their 'private' airline Air-Swift). Secondly, shower overflowed into the bathroom due to a blocked drain which was easily fixed by removing the accumulated hair, not a pleasant thing to have to do.
The staff, as always, were eager to help and we were offered a late check out due to our 17:20 flight which was appreciated (although the receptionist at checkout had not been informed and we were temporarily locked out of the room that had all of our possessions inside).
I have travelled extensively in the Philippines and stayed at some much nicer places for the same price or less. If this hotel wants to continue to attract future clients then it needs to up the game a bit and not rely on its location.
The room was comfortable enough and nearby facilities offer some good food and drink options.
Commentaires de Gestion de l’hôtel
26 févr. 2020 par Balai Adlao, Gestion de l’hôtel
Dear Mr Ryan,
We truly appreciate your letting us know about your experience as it is thru our guest’s feedback that we can continually improve. Please accept our deepest apologies for all the lapses in service as we can only imagine the disappointment you had over the series of unfortunate events that occurred during your stay. Please be assured that we have taken into account the points from your feedback and we are taking the necessary steps to correct and ensure these incidents do not happen again. We are intent on making things right so we do hope that we will be given the opportunity to welcome you back.
par un voyageur
Publié le 7 févr. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
20 févr. 2020 par Eugene FOM, Gestion de l’hôtel
Thank you for taking the time to rate us with your stay experienced and for appreciating the beauty of Balai Adlao. We hope to welcome you back in the future!
par un voyageur
Publié le 17 déc. 2019 sur Expedia
The hotel has access on the beach and restaurants. Room is fine, I hope they put small desk with paper and pen. No hand soap and bath soap in the room, the staff did not refill the bottle, good thing we brought our own. Breakfast is excellent for Filipino guests because there’s variety but if your a foreigner they should add other choices like pastries, yogurt, ham. But overall I like the place and hotel
Commentaires de Gestion de l’hôtel
26 déc. 2019 par Eugene FOM, Gestion de l’hôtel
Thank you very much for your feedback and bringing to our attention the recent unfortunate experiences you had during your stay. Please accept our sincerest apologies for the service you experienced specially the refilling of soap in your room, we will certainly look into these and address it to the relevant Department. We are incredibly grateful that you appreciate the breakfast we offered during your stay. We do hope we can welcome you again as we are certainly looking forward to serving you better in the future
par un voyageur
Publié le 16 oct. 2019 sur Expedia
All of the staff were very friendly and professional.
The only problem I encountered was that several of the local restaurants did not have a number of items available that were listed on the menu.
Commentaires de Gestion de l’hôtel
11 déc. 2019 par Eugene Salvador, Gestion de l’hôtel
Thank you for sharing with us your recent experience regarding your stay. We do apologize for the unfortunate scenario you encountered in terms of food selection in mainland. However, we have taken note of your concern and we will course it thru to related areas. It would be a pleasure to welcome you and be of service to you again in the future.
