Ratings based on 176 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 26, 2024 on Expedia
Comment from Hotel Management
May 23, 2024 by -- Reservation Staff, Hotel Management
Thank you for sharing your feedback.
by A traveller
Posted Mar. 27, 2024 on Expedia
Magnificent views. Lovely staff. Under no circumstances book a street side room. Very noisy and ultra small. Beware you need to shower at night. Cold water in the mornings. Breakfast adequate. Restaurant ,shocking. Evening Margaritas fantastic for the price .Staff very friendly. Be aware u cannot book to your room. Cash only If we were to return would book ocean side room with the great views Great pool.
Comment from Hotel Management
May 23, 2024 by -- Karl Ervin (Reservation Staff), Hotel Management
Thank you for sharing your feedback about your recent stay with us. It's nice to hear that you enjoyed the magnificent views, our lovely staff, and the fantastic evening Margaritas. Your compliments about our ocean-side rooms and the great pool are much appreciated.We apologize for the inconveniences you experienced with the street-side room. We understand the importance of a peaceful stay and will look into ways to mitigate the noise concerns. Your feedback about the water temperature in the mornings and the breakfast experience is valuable, and we will work on improvements to ensure a more comfortable and satisfying experience for all our guests.We are also sorry to hear that the restaurant did not meet your expectations. We will review our offerings and service to make necessary enhancements. Your comment about the cash-only policy and the inability to book to your room has been noted, and we will consider ways to improve this aspect of our service.We hope to have the pleasure of welcoming you back soon. When you return, we recommend booking one of our ocean-side rooms to fully enjoy the beautiful views and a more tranquil experience. Thank you again for your constructive feedback and kind words about our staff.
by A traveller
Posted Mar. 18, 2024 on Hotels
The service, the view and the hotel are all amazing. The food needs to be improved a little. And the computer system has to be established.
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Karl , Hotel Management
Dear,Thank you for taking the time to share your experience with us! It's always a pleasure to know that our efforts to provide a comfortable and enjoyable experience are appreciated. We look forward to welcoming you back for another visit!
by A traveller
Posted Jan. 25, 2024 on Expedia
by A traveller
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Karl Ervin, Hotel Management
Sir Christopher,Thank you so much for taking the time to share your feedback with us! Your kind words are truly appreciated and serve as motivation for our team to continue delivering outstanding hospitality.We hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you or any suggestions you may have for improvement, please feel free to share them with us. We value your input and strive to make each guest's experience even better.-Reservation team
by A traveller
Extended our stay for another 3 days !!
Posted Jan. 14, 2024 on HotelsThe people were over the top! Super friendly and very helping! The pool is amazing, beds comfy and the view amazing! We have a king bed balcony view. That is the best beach as well. The breakfast isn’t the best but can make it work…..GREAT sunset!!
Comment from Hotel Management
Jan. 23, 2024 by Karl Ervin, Hotel Management
Hi Ms. Karlene,Thank you so much for taking time to share your feedback about your recent stay at our hotel. Your kind words truly mean a lot to us.We understand the importance of a satisfying breakfast to start the day, and we regret any inconvenience this may have caused.Rest assured, we are taking your feedback seriously, and we will be addressing the issue to ensure that such lapses do not occur in the future. Once again, we appreciate your positive review and your understanding regarding the breakfast situation. If your travels bring you back to our area, we would be honored to have another opportunity to provide you with a seamless and enjoyable stay.-Reservation team
by A traveller
Posted Apr. 25, 2020 on Hotels
by A traveller
Ups and downs of DoubleGem
Posted Mar. 15, 2020 on HotelsAn amazing place that's right on the ocean. The staff is super friendly and remembers everything about you and your preferences. It truly goes above and beyond with service and food. The views are spectacular, especially the sunsets. Their breakfast only included 2 people and charged an additional 500php per person. So that was a little pricey considering the breakfast costs in other places close by. They also charged for shuttle service back to Puerto Princessa where some hotels we found out offer shuttle service included with stay.
Comment from Hotel Management
Mar. 16, 2020 by Zarah, Hotel Management
Thank you so much for taking time to write a review and appreciating our Hotel. Hope we have you again at Doublegem. Also Regarding to the point out concern thank you for letting us know. Will take this under consideration Rest assured that We'll continue to improve our services. Have a Good Day! ;)
Warm Regards,
Zarah
by A traveller
Mediocre Stay
Posted Mar. 3, 2020 on HotelsWe like the restaurant view and the pool. But everything else is disappointing. The room is dark, small and outdated. The breakfast was not good and there were flies everywhere. Make sure you get an ocean view room otherwise it is not worth staying here.
Comment from Hotel Management
Mar. 4, 2020 by Zarah, Hotel Management
Dear Guest,
Thank you so much for taking time to write a review and appreciating our Hotel. Hope we have you again at Doublegem. Also Regarding to the point out concern thank you for letting us know. Will take this under consideration Rest assured that We'll continue to improve our services. Have a Good Day! ;)
Warm Regards,
Zarah
