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Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property
4-star beachfront property with 4 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

Aerial view
Minibar, in-room safe, desk, blackout drapes
Interior
Water park
4 outdoor pools, pool umbrellas, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • Spa

Explore the area

Map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Diamante Eco Adventure Park
    ‪2 min walk‬
  • Coco Beach
    ‪39 min drive‬
  • Ocotal Beach
    ‪43 min drive‬
  • Liberia (LIR-Daniel Oduber Intl.)
    ‪53 min drive‬

Room options

View all photos for Junior Suite, Courtyard View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (U)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (E)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (E)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (B2C-CA)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-CA)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | C)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | C)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior (L))

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (U)

  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (U)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (U)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (C)

  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (L)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (L)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Courtyard View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (L)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (L)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (L)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior (L))

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (U)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Courtyard View (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (U)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Courtyard View (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (E)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (E)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (C)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-CA)

  • 73 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Courtyard View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (C)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (C)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Courtyard View (C)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

About the area

El Ocotal

On the beach.Your stay at this Sardinal property places you within a 10-minute walk of Diamante Eco Adventure Park and Playa Matapalo. Haras del Mar Equestrian Center is within 3 miles (5 km) and Bahia Pez Vela Beach is within 9 miles (15 km).

What's nearby

  • Diamante Eco Adventure Park - 2 min walk - 0.2 km
  • Playa Matapalo - 7 min walk - 0.7 km
  • Bahia Pez Vela Beach - 22 min drive - 11.3 km
  • Coco Beach - 39 min drive - 20.8 km
  • Ocotal Beach - 43 min drive - 23.2 km

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive

Restaurants

  • ‪Restaurante Arenal - ‬9 min walk
  • ‪Restaurante Ocotal - ‬9 min walk
  • ‪Sports Bar - ‬9 min walk
  • ‪Restaurante Liberia - ‬9 min walk
  • ‪Restaurante Papagayo - ‬5 min walk

About this property

Hotel Riu Palace Costa Rica - All Inclusive

4-star beachfront property with 4 outdoor pools
Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Palace Costa Rica - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a nightclub, and a 24-hour fitness center are also featured at the family-friendly Hotel Riu Palace Costa Rica - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Sardinal property.

  • 1 building
  • 538 guestrooms or units
  • 6 levels
  • 4 dining venues
  • Built in 2012
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Sardinal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a hot tub and a steam room. Guests under 17 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

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Hotel Riu Guanacaste - All Inclusive

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  • Breakfast included
  • All-inclusive
  • Spa
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Hotel Riu Guanacaste - All Inclusive

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Costa Rica - All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 513 out of 1123 reviews
Rating 8 - Good. 296 out of 1123 reviews
Rating 6 - Okay. 168 out of 1123 reviews
Rating 4 - Poor. 82 out of 1123 reviews
Rating 2 - Terrible. 64 out of 1123 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Guilene

Stayed 5 nights in Nov 2024

10/10 Excellent

TRAVIS RICHARD, Reynoldsburg

Stayed 6 nights in Dec 2024

10/10 Excellent

Mariah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, very kind and helpful!
Stayed 3 nights in Dec 2024

4/10 Poor

Christine

Disliked: Staff & service
NEVER ANSWER PHONE CALLS , VERY TIME THEY FORGOT TO PUT SOMETHING IN THE ROOM WE HAVE TO GO TO THE LOBBY AND ONE SIMPLE REQUEST AS TO REPLACE AN EMPTY TISSUE BOX NEEDED TO TALK TO 6 DIFERENT EMPLOYEES AND MORE THEN 6 TIMES , ALSO LIMITED DINNING ( BEEF IS ALWAYS OVER COOKED, DESSERTS ALWAYS THE SAME AT ALL RESTAURANTS) STAYING FIVE DAYS EATING THE SAME THING EVERY DAY
Stayed 4 nights in Dec 2024

10/10 Excellent

La Rue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love every element of the resort, it was our 6th visit and, staff remembered us from previous trips. Entertainment is awesome, food options are many. Easy to get transportation to visit the City. The service at night, is great, they new what we wanted after the first order. All staff very friendly, we will be back hopefully.
Stayed 7 nights in Dec 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Food was good. Staff was amazing.
Stayed 3 nights in Dec 2024

6/10 Okay

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities
ROOMS NEED TO BE UPDATED. Provide robes and slippers for individuals. Televisions need to be updated
Stayed 4 nights in Dec 2024

8/10 Good

VERNICE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the food and large room. Some rooms didn’t have hot water in shower. Some of the Ocean view rooms have blocked views.
Stayed 4 nights in Nov 2024

8/10 Good

Shreyas B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great facility with beautiful beach But Maintenance required in bathroom faucet, no shower door and balcony door didn’t lock
Stayed 4 nights in Dec 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! No complaints
Stayed 7 nights in Dec 2024

10/10 Excellent

Maria Isabel Casillas, Livingston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Boris, Hightstown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is exceptionally clean, featuring an immaculate background and excellent food. However, it is showing some signs of aging. Our biggest regret, though not quite a disappointment, was the beach. I understand that beachfront property in Costa Rica is public land, but a hotel of your reputation could have taken steps to improve its cleanliness and accessibility. That said, our vacation was overall outstanding, and I would not hesitate to recommend Costa Rica Riu to anyone!
Stayed 7 nights in Dec 2024

10/10 Excellent

EUGENIO L

Stayed 5 nights in Nov 2024

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Food was good and pools were great.
Stayed 4 nights in Nov 2024

8/10 Good

Rhonda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was beautiful. The manager Benny was rude and arrogant.
Stayed 5 nights in Nov 2024

4/10 Poor

ALICJA, Middle Village

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is old and not very clean, the rooms are in poor condition, not very clean, there is a terrible smell in the room, it soaked into all my clothes. I do not recommend this hotel, the only plus is the number of pools, a lot of them, which could also be cleaner. The hotel staff were very nice and helpful.
Stayed 6 nights in Nov 2024

10/10 Excellent

Aquib

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend getaway. The property is super well maintained, solid meal options and staff is incredibly friendly.
Stayed 4 nights in Nov 2024

6/10 Okay

Valeria

Travelled with partner
Liked: Staff & service
Wherever we went it was not a comfortable chare, not in the room, the theatre, or the hall. We were glad to get home and have a few days off to relax after this vacation! The food selection was poor.
Stayed 5 nights in Nov 2024

2/10 Terrible

Sylvia, Highland Park

Travelled with family
Liked: Staff & service
Disliked: Amenities
The rooms are subpar at best. Old. Outdated. But clean. My frig broke and was leaking on floor for 2 days. Food just ok. Lack of nightlife. Needs more diversed entertainment. Lobby Was old and ugly looks like old scargace hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

Julie Leanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
RIU Palace was beautiful. It looks big and expansive from the outside, however everything is withing easy walking distance from pools to rooms to restaurants and the beach
Stayed 6 nights in Nov 2024

8/10 Good

Christina Merri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing. Rooms are out dated but you aren’t in them much so it’s fine. That was my only complaint. Otherwise it was an excellent time!
Stayed 4 nights in Nov 2024

2/10 Terrible

Simin

Stayed 3 nights in Nov 2024

2/10 Terrible

Jeremey

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I sent money to Expedia for the booking. I arrive to the hotel, the hotel says my booking is cancelled. Expedia pretends to not know what is going on, then the hotel reciprocates this same notion. Expedia, and the hotel, both stole my money.
Stayed 5 nights in Nov 2024

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service
My wife and I stayed at many different RIU Palace across the world. This was one of the worse ones we stayed at. This resort lacked entertainment and engagement. I was shocked because every RIU is know for entertainment. They offered games by the pool, but didn’t try to include many quest instead they just had like 5 guest playing. It rained a good amount of time during our trip and the resort couldn’t seem to hold many indoor activities or events. When speaking with other guest, it seemed we all had the same experiences. On our last night, our room was having technical difficulties and wouldn’t allow us to enter. The staff tried opening it with their master key and it still didn’t work. We were placed in an empty room for the night. When morning came, we expected the room would be open so we can make it to our scheduled excursions but it wasn’t. We were told maintenance wouldn’t be in until 8am. Management informed us multiple times we would receive a one day refund for the inconvenience with the room door but they couldn’t process it since we purchased our stay through Expedia. The manager stated Expedia would have to email the resort directly for a refund. It has now been 4 days and Expedia has been trying to get a hold of management but they have been avoiding dealing with the issue in hopes we would forget they promised this refund. Overall, I would not recommend this resort. I would recommend other RIU palace in the world just not Guanacaste Costa Rica.
Stayed 5 nights in Nov 2024

4/10 Poor

Natalie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2024