Note fondée sur 258 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024
Property was nice but on a very busy and noisy street. Room was clean and comfortable.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi David, Thank you for your feedback. We're glad to hear that you found the room clean and comfortable and appreciated the property overall. We understand that the noise from the busy street may have affected your stay, and for future visits, we recommend requesting one of our rooms on the quieter side of the property, which should provide a more peaceful experience. We’d be happy to assist with that to ensure your next stay is even more enjoyable.Best Regards,Guest Experience Team
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Humberto, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Guest Experience Team
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Shopping centers close by...
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Christina,Thank you for your feedback! We're glad you enjoyed the convenience of having shopping centers close by. It’s great to know our location added to the ease of your stay, and we hope to welcome you back soon for another enjoyable visit!Best Regards,Guest Experience Team
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Las sábanas manchadas al igual k toallas todas percudidas
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi LILIA,I’m sorry to hear about the issues with the stained sheets and towels. We will ensure that housekeeping takes extra care in inspecting linens, and we’d be happy to replace any items during your stay to ensure your comfort. We hope to improve your next stay with us!Best Regards,Guest Experience Team
par un voyageur
Publié le 12 sept. 2024 sur Expedia
The cleaning staff just came in the room prior to check out. They provided two tiny towels that were rough. The rooms light would randomly turn off and a minute or so later turn back on.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi there,Thank you for your feedback. We’re sorry to hear about the issues with the cleaning staff's timing and the towels. The light problem is certainly not up to our usual standards. We’ll address these concerns to improve our service and ensure a more comfortable experience in the future. We appreciate your patience and hope to provide a better stay next time.Best Regards,Guest Experience Team
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Francisco,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Guest Experience Team
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Raquel,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip!Best Regards,Guest Experience Team
par un voyageur de Santa Ana
Publié le 7 sept. 2024 sur Expedia
Easy freeway access and a clean place.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Paul,We’re thrilled to hear you enjoyed the easy freeway access and found our place clean. It’s wonderful to know that these aspects contributed positively to your stay. We look forward to welcoming you back and hope to provide another seamless experience in the future.Best Regards,Guest Experience Team
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Está bien ubicado para los que venimos de México, cercano al puente de Santa Teresa.
Tiene lo necesario, ya necesita cambio de colchones, las almohadas incómodas, y el personal mal, no se esfuerzan por el tema del idioma, en especial una persona llamada Zeek.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Gustavo,We’re glad you found our location convenient and close to the Santa Teresa bridge. However, it’s disappointing to hear about the issues with the mattresses, pillows, and language assistance. We understand how important a comfortable sleep environment and effective communication are to a pleasant stay. We will review the condition of our mattresses and pillows to ensure they meet our guests’ needs and provide additional language support training for our team, including addressing your concerns with Zeek. Thank you for your feedback, and we hope to have the opportunity to improve your experience on your next visit.Best Regards,Guest Experience Team
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
