Ratings based on 244 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 29, 2024
Property was nice but on a very busy and noisy street. Room was clean and comfortable.
Comment from Hotel Management
Oct. 1, 2024 by Guest Experience Team, Hotel Management
Hi David, Thank you for your feedback. We're glad to hear that you found the room clean and comfortable and appreciated the property overall. We understand that the noise from the busy street may have affected your stay, and for future visits, we recommend requesting one of our rooms on the quieter side of the property, which should provide a more peaceful experience. We’d be happy to assist with that to ensure your next stay is even more enjoyable.Best Regards,Guest Experience Team
by A traveller
Posted Aug. 13, 2024 on Hotels
The room was clean however there were limited views in parking. Breakfast was a little Limited. The hotel was clean and the clerk that checked us in was nice.
Comment from Hotel Management
Aug. 14, 2024 by Customer Care Team, Hotel Management
Hi Michael,Thank you for your review. We’re glad to hear you found the room clean and appreciated the friendly check-in experience. We understand that parking views can be important, and we’re looking into ways to enhance this aspect. We’re also taking note of your feedback regarding the breakfast offerings and will explore options to expand and diversify the selection. Your comments are valuable in helping us improve, and we look forward to providing you with an even better experience on your next stay.Best Regards,Guest Experience Team
by A traveller
Posted Aug. 3, 2024 on Expedia
Over all a great experience
Comment from Hotel Management
Aug. 6, 2024 by Customer Care Team, Hotel Management
Hi mireya,Thank you for sharing your positive feedback! We’re delighted to hear that you had a great experience with us. We always strive to ensure our guests have a memorable stay, and your satisfaction is a wonderful affirmation of our efforts. If there’s anything specific you think we could do to make your future visits even better, please feel free to let us know. We look forward to welcoming you back!Best Regards,Guest Experience Team
by A traveller
Posted Aug. 3, 2024 on Expedia
This Hotel was ok
Comment from Hotel Management
Aug. 6, 2024 by Customer Care Team, Hotel Management
Hi Kevin,Thank you for your feedback. We appreciate you taking the time to share your experience and are glad you found the hotel to be okay. We’re always looking for ways to enhance our guests' stay, so if you have any specific suggestions or concerns, we’d love to hear them. Your insights are valuable to us and help us improve. We hope to have the opportunity to provide you with an even better experience on your next visit.Best Regards,Guest Experience Team
by A traveller
Posted Aug. 1, 2024 on Expedia
Only two handicapped parking spaces was not accessible but everything else was amazing.
Comment from Hotel Management
Aug. 3, 2024 by Customer Care Team, Hotel Management
Hi Mercedes,Thank you for your feedback. We’re glad to hear that you found everything else amazing during your stay. We apologize for the inconvenience with the handicapped parking spaces and will review this to improve accessibility. Your input is valuable, and we appreciate you bringing this to our attention. We hope to welcome you back in the future.Best Regards,Guest Experience Team
by A traveller
Posted Jul. 28, 2024 on Hotels
It was ok room was clean. It’s a small hotel with an external elevator. I chose it because it was close to a casino
Comment from Hotel Management
Jul. 30, 2024 by Customer Care Team, Hotel Management
Hi Guadalupe,Thank you for your feedback. We’re pleased to hear that you found the room clean and that our proximity to the casino was convenient for you. We understand that the external elevator and the size of the hotel may not have fully met your expectations, but we’re glad that our location worked well for your needs. If there’s anything we can do to enhance your experience during future stays, please let us know. We hope to have the opportunity to welcome you back.Best Regards,Guest Experience Team
by A traveller
Just ok.
Posted Jul. 19, 2024 on HotelsClean room, but full of mosquitoes! Spent all afternoon trying to kill them. Let front desk know.
Comment from Hotel Management
Jul. 23, 2024 by Customer Care Team, Hotel Management
Hi there,We apologize for the inconvenience caused by the mosquitoes in your room. While we are glad you found the room clean, we understand how frustrating this issue must have been. We will promptly address this with pest control to prevent future occurrences. Thank you for informing the front desk, and we appreciate your patience. We hope to provide a more comfortable stay on your next visit.Best Regards,Guest Experience Team
by A traveller
Posted Jul. 18, 2024 on Expedia
Comment from Hotel Management
Aug. 7, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller
Posted Jul. 12, 2024 on Expedia
Very clean, nice staff, breakfast and coffee was good. Priced fairly.
Comment from Hotel Management
Jul. 16, 2024 by Customer Care Team, Hotel Management
Dear Paula, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. Let us know the next time you're coming to El Paso so we can deliver an incredible Best Western guest experience!Best Regards,Guest Experience Team
by A traveller
I don’t think this is a good spot to stay.
Posted Jul. 10, 2024 on HotelsDuty. Old. Needs a lot of maintenance.
Comment from Hotel Management
Jul. 12, 2024 by Customer Care Team, Hotel Management
Dear Carlos, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the lack of proper maintenance that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Guest Experience Team
