Ratings based on 1,335 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 20, 2024 on Expedia
The room was horrible.the walls were falling apart and had big stains on the floor as well. The pool was green. The doors to go to main lobby were broken. Just was expecting for everything to look better they may need to update pictures on website.
Comment from Hotel Management
Sep. 22, 2024 by Sophia CSR, Hotel Management
Hi Ashley,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
by A traveller
Posted Sep. 20, 2024 on Expedia
The elevators on the property were broken with no prior warning or posted warning on the listing. Other than this the property was nice and appears clean. Rooms seemed outdated but still had charm.
by A traveller
Posted Sep. 18, 2024 on Hotels
Comment from Hotel Management
Sep. 19, 2024 by Sophia CSR, Hotel Management
Hi Timothy,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
by A traveller
Posted Sep. 17, 2024 on Hotels
TV not working
WiFi not working
Phone not working
Elevator not working
Comment from Hotel Management
Sep. 18, 2024 by Sophia CSR, Hotel Management
Hi Gilberto,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
by A traveller
Posted Sep. 17, 2024 on Hotels
Comment from Hotel Management
Sep. 18, 2024 by Sophia CSR, Hotel Management
Hi Virginia,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A traveller
Posted Sep. 15, 2024 on Expedia
The room had a strange molding smell and the floor of the room was so dirty that I had to buy slippers to not walk on the floor barefoot. The shower head and water spout were so very loose that I was afraid to touch them. Also while showering, the tub’s drain did not work properly, so the used water would collect. Not a great experience!
Comment from Hotel Management
Sep. 15, 2024 by Sophia CSR, Hotel Management
Hi Alejandro,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
by A traveller
Posted Sep. 11, 2024 on Expedia
People partying in the parking lot
Comment from Hotel Management
Sep. 12, 2024 by Sophia CSR, Hotel Management
Hi Arthur,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A traveller
Posted Sep. 11, 2024 on Hotels
Very little hot water
Comment from Hotel Management
Sep. 11, 2024 by Sophia CSR, Hotel Management
Hi Patricia,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our Team hopes to have the chance to serve you again on your next visit.
by A traveller
Excelent place!!
Posted Sep. 10, 2024 on HotelsComment from Hotel Management
Sep. 11, 2024 by Sophia CSR, Hotel Management
Hi Maria,Incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.
by A traveller
Posted Sep. 9, 2024 on Hotels
Comment from Hotel Management
Sep. 10, 2024 by Sophia CSR, Hotel Management
Hi Oscar,Incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.
