Note fondée sur 513 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Customer Service, Gestion de l’hôtel
Reginald, it's disheartening to know that your stay fell short of expectations and we apologize for the issues that might have affected your visit. Nonetheless, we thank you for staying with us and sincerely hope to have the opportunity to serve you better next time.
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Customer Service, Gestion de l’hôtel
Valdez, thank you for choosing WoodSpring Suites El Paso I-10 Southeast. We’re delighted you had such a positive experience with us. We hope to welcome you back soon!
par un voyageur
Publié le 25 août 2024 sur Expedia
Everything was dirty once I arrived
Sheets , bathroom
, kitchen furniture everything did not like it at all
Commentaires de Gestion de l’hôtel
27 août 2024 par Customer Service, Gestion de l’hôtel
Evelin, thank you for sharing your feedback. Cleanliness is important, and it's concerning to hear about your experience. The team strives to provide a better environment for all guests, and your comments have been noted.
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Customer Service, Gestion de l’hôtel
David, thank you for staying with us at WoodSpring Suites El Paso I-10 Southeast. We are delighted you enjoyed your stay. We're looking forward to welcoming you back soon!
par un voyageur
Publié le 24 août 2024 sur Hotels
Very clean
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
David, thank you for staying with us at WoodSpring Suites El Paso I-10 Southeast. We’re delighted you appreciated the cleanliness of our accommodations. We're looking forward to welcoming you back.
par un voyageur
Publié le 23 août 2024 sur Expedia
Quiet Kitchen area
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
George, it's wonderful to hear you had a peaceful stay at WoodSpring Suites El Paso I-10 Southeast. We're delighted you appreciated the kitchen area. We look forward to welcoming you back again soon!
par un voyageur
Publié le 23 août 2024 sur Expedia
The staff was great, thru accommodated us for an early check-in.
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
Lisa, we're delighted you loved your experience at WoodSpring Suites El Paso I-10 Southeast. It's wonderful to hear our team members could accommodate your early check-in. We look forward to welcoming you again soon!
par un voyageur
Publié le 23 août 2024 sur Expedia
This place gives budget a whole new name. From the photos online and the outside (from a distance) this looks like a heck of a deal! We had a last minute trip to El Paso while my Dad was in ICU at UMC, so we were not being too picky on our hotel selection. Just needing a good price in a safe area that was available the day of arrival.
Let me list the issues so that you do not make our mistake.
Immediately after paying, our desk attendant let us know that the elevators were not working. Our room was on the 2nd floor, we are 51 and 70 years old. Guess what, no refunds!
No one at the desk after 10pm.
We had to request hand towels and wash cloths and they were resistant to give them to us without bringing our dirty ones to them. Problem is, we never had any clean ones to begin with.
We had no lamp in the room, just the harsh overhead can lights blaring down on us. I am guessing at one time there was a lamp.....
The entire outside of the fridge was rusted.
The inside was clean. The kitchen area was WELL used.
One light in the bathroom worked. There were three. One blinked off and on every so often. It brought back my club days. The other one never turned on.
The bathroom itself had a dirty floor with a buckshot pellet and someone else's hair in the corner.
I am fairly certain the entire place was made out of heavy duty cardboard. The person above us paced back and forth for hours during the night. It was horrible.
No blankets on beds.
Do not stay here!
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
Gina, thank you for providing detailed feedback. The hotel team is sorry to hear that your experience did not meet your expectations. The concerns raised about amenities and room conditions will be looked into promptly. The circumstances surrounding your stay are understood, and the hotel team regrets that the level of comfort you sought was not delivered. Your input is invaluable as it guides necessary improvements.
par un voyageur
Publié le 23 août 2024 sur Expedia
They were making me leave at 10:30 when check out is at 11 am
Commentaires de Gestion de l’hôtel
24 août 2024 par Customer Service, Gestion de l’hôtel
Lorraine, thank you for bringing this to our attention. It seems there may have been a misunderstanding regarding the check-out time and we always strive to provide accurate information. We're committed to improving guest experiences and value your feedback.
par un voyageur
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
Thanks for the outstanding rating, Juan!We're delighted your time at WoodSpring Suites El Paso I-10 Southeast was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
