Note fondée sur 22 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,5 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 mars 2024 sur Expedia
Basilare nel complesso, 10 punti vanno solo all estetica delle camere e agli addetti della pulizia.
Il cibo varia ogni giorno ma la qualità di alcuni prodotti a colazione è davvero scadente, inoltre i camerieri prestano poca attenzione ai clienti, soprattutto quelli che si occupano delle bevande.
Gli addetti alla reception sono sgarbati, non parlano bene l inglese e durante il check out se non fate attenzione aggiungono costi extra per cose mai consumate.
Se dovete organizzare escursioni o gite in pullman vi sconsiglio di farlo con l addetto dei transfert del resort, abbiamo pagato un pullman grande per 21 persone e uno più piccolo adatto a mia zia per darle la possibilità di viaggiare comoda essendo invalida.. ma il giorno della gita si sono presentati con 2 mini bus costringendo mia zia a viaggiare scomoda in un pullmino piccolo insieme ad altre 12 persone, davvero pessimo l atteggiamento indifferente del responsabile.
Gentili e professionali i ragazzi della spa e Carlotta, la ragazza dell animazione.
Per il resto la spiaggia e le piscine del resort sono carine ma SCONSIGLIO il soggiorno in questa struttura per il servizio e l incompetenza di alcuni membri del personale.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Guest Relations, Gestion de l’hôtel
Caro Vincenzo,Desidero ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso Novotel Marsa Alam. Sono spiacente che il servizio e la prestazione non siano stati all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse.Gli alberghi Novotel desiderano offrire sempre il massimo nella qualità del servizio. Pertanto la sua opinione è per noi molto preziosa. Le assicuro che saranno intraprese tutte le azioni necessarie al fine di migliorare la qualità delle prestazioni citate.La ringrazio nuovamente per i suoi commenti e ci auguriamo di riconquistare la sua fiducia in occasione del suo prossimo soggiorno.Nell’attesa di accoglierla nuovamente, le porgo, Signor, i miei più cordiali salutiManagement Team,
par un voyageur
Super verblijf
Publié le 24 janv. 2024 sur HotelsWE hebben een heerlijke tijd gehad. Mooie kamers. Lekker zwembad. Goed restaurant en erg leuk personeel. Mooi aan het strand gelegen. De all inclusive formule is fijn als jer met het gezin op pad bent.
Commentaires de Gestion de l’hôtel
28 janv. 2024 par Guest Relations, Gestion de l’hôtel
Liebe Frau Annette,wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Marsa Alam. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen,Management Team,
par un voyageur
Low Budget Hotel, as all inclusive here is false
Publié le 14 sept. 2023 sur HotelsLow Budget Hotel, as all inclusive here is a big lie, not accor suits name,or 5 stars
with no variety food, with the same nails every day, not suits with kids
There is only one Ala cart & full of well known guests only
conference room always joined with loony stay tourests from every where
clown conference room, no showes, no entertainment,no snak mails, or cocktails, rooms needs service such lockers etc..
Management team & managers specially customer service and receptionist, keep giving you the iron mask, Merna, sherif, El sharkawy, even owner hemsilf T. Sarkis
Beach and nature location and marine and snorkeling beret nice
Commentaires de Gestion de l’hôtel
29 déc. 2023 par Guest Relations, Gestion de l’hôtel
Dear Valued Guest,In Novotel, we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Your comments will be taken in consideration.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards,Management Team
par un voyageur
Publié le 3 juin 2023 sur Expedia
Super schönes Korallenriff, perfekt zum Schnorcheln und tauchen! Viele Angebote für tolle Exkursionen, super schöner Strand mit toller beach bar! Wunderschönes urlaubserlebnis, gerne wieder!
Commentaires de Gestion de l’hôtel
8 juin 2023 par Guest Relations, Gestion de l’hôtel
Sehr geehrte Frau. Alexandra,wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Marsa Alam. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen,Management Team,
par un voyageur
Publié le 15 mars 2023 sur Expedia
The area is quite deserted between hotels
Commentaires de Gestion de l’hôtel
20 mars 2023 par Management Team, Gestion de l’hôtel
Dear Guest, Thank you for Your review of our hotel! we are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
par un voyageur
Publié le 7 mars 2023 sur Expedia
Resort bellissimo
Commentaires de Gestion de l’hôtel
8 mars 2023 par Mangement Team., Gestion de l’hôtel
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Marsa Alam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
par un voyageur
Beautiful nature, good facilities
Publié le 2 août 2021 sur HotelsHotel facilities are very good and area has a pure beautiful natural.
Beach is rocky except for one or two sandy spots, snorkeling is wonderful.
room is clean and comfortable. Food is delicious but with low varieties.
Main swimming pool is crowded and i felt it's not clean enough, but the 2nd main swimming pool(which has no bar ) us quite, clean and relaxing.
Overall experience is very good with respect to budget
Commentaires de Gestion de l’hôtel
29 déc. 2023 par Guest Relations, Gestion de l’hôtel
Dear Valued Guest,In Novotel, we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Your comments will be taken in consideration.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards,Management Team,
par un voyageur
Publié le 14 juill. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2021 par Amr Salah, Gestion de l’hôtel
Dear Guest, Thank you very much for taking the time to rate Novotel Marsa Alam Resort with 5 stars on Expedia. We are glad to know that you have spent an enjoyable holiday.
Our Novotel family is waiting for your return soon.
Best regards,
Amr Salah
General Manager
par un voyageur
Publié le 13 avr. 2021 sur Expedia
Good staff, nice territory, brst location to meet sunrise on the beach) calm and nice hotel.
Commentaires de Gestion de l’hôtel
14 avr. 2021 par Amr Salah, Gestion de l’hôtel
Dears.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Genral Manger .
par un voyageur
I like it
Publié le 25 mars 2021 sur HotelsGreat stuff, wonderful place, good food and drinks
Commentaires de Gestion de l’hôtel
27 mars 2021 par Amr Salah, Gestion de l’hôtel
Dear Mahmoud,
Novotel Marsa Alam entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. With pleasure.
Novotel Marsa Alam team is waiting for you for another amazing holiday.
Best Regards,
Amr Salah,
General Manager
