Note fondée sur 668 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 avr. 2016 sur Hotels
par un voyageur
Publié le 27 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Sara, Gestion de l’hôtel
Hello Coleen,Thank you for your positive review and for giving us a 4/5 score! We’re pleased to hear you had a good stay. If there’s anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back!Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Sara, Gestion de l’hôtel
Hello Billy,Thank you for your feedback and for giving us an 8/10 rating! We’re glad you had a good experience overall. If there’s anything specific that could have made your stay even better, please let us know. We’re always looking for ways to improve and hope to have the opportunityWarm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 15 août 2024 sur Expedia
Pros: The room layout was nice and roomy with clean sheets, carpet, etc. The breakfast dining area and lobby are very clean. The breakfast was good and the mini waffles are a nice touch. The hallways are wide, well lit and clean.
Cons: Some (not all) of the front desk personnel were lukewarm. The washing machine is located in the hallway next to the ice machines and it looks unclean and very old. The workout facility was out of order and the pool chemicals were clearly off (cloudy water and musty smelling) upon entering the pool area. So, we could not workout nor swim (two things we were really looking forward to doing).
Suggestions: It would help if the refrigerators had small freezer sections for travelers to put their cold packs in for coolers.
There are no hot chocolate packs; no green tea, and no honey for tea. If you provided these, it would help the stay to feel a more upscale.
For a family of five in a suite, the hotel provides very small (micro-sized) shampoo and conditioner - not even enough for one person.
Since we only stayed one night we did not intend to unpack all of our belongings with our own shampoo and conditioner - this was a bit of an inconvenience.
The pull out mattress is very uncomfortable. You can feel every spring. We books suites regularly in other hotels that also have pull out mattresses, but this one by far the least comfortable.
Commentaires de Gestion de l’hôtel
15 août 2024 par Sara, Gestion de l’hôtel
Hello Tara,Thank you for your detailed feedback. I’m pleased to hear you enjoyed the room layout, cleanliness, and breakfast. However, I apologize for the issues you experienced with some of our front desk staff, the washing machine, workout facility, and pool.Your suggestions are valuable, and we will review them to improve our amenities and overall guest experience. We’re also addressing the comfort of the pull-out mattress and the shampoo and conditioner supplies.Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Fatou Mbowe, Guest Relation Associate, Gestion de l’hôtel
Hello Dear Anonymous,Thanking for staying with us, we appreciate the feedback and are glad that you had a comfortable stay at our hotel.We are looking forward to welcoming you again soon.Warm Regards!
par un voyageur
Publié le 12 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
13 août 2024 par Fatou Mbowe, Guest Relation Associate, Gestion de l’hôtel
Hello Dear Kristine,Thank you for your recent stay with us, we are glad that you enjoyed your stay at our hotel. If there is anything specific we could do to make your next visit perfect, please let us know.We look forward to welcoming you back soon.Warm Regards!
par un voyageur
Publié le 12 août 2024 sur Expedia
Kind of staff and room clean. I think is good.
Commentaires de Gestion de l’hôtel
13 août 2024 par Fatou Mbowe, Guest Relation Associate, Gestion de l’hôtel
Dear Jeongwoong,Thank you for staying with us, we appreciate the feedback and are glad that you had a comfortable stay at our hotel.We hope to see you again soon.Regards!
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Fatou Mbowe, Guest Relation Associate, Gestion de l’hôtel
Dear Stephanie,Thank you for your recent stay with us, We are glad that you had a comfortable stay at our hotel. If there is anything specific we could do to make your next visit perfect, please let us know.We hope to see you again soon.Warm Regards!
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Fatou Mbowe, Guest Relation Associate, Gestion de l’hôtel
Hello Nicole,Thank you for staying with us, we appreciate your feedback. We are glad that you enjoyed your stay at our hotel. If there is anything specific we could do to make your next visit perfect, please let us know.We look forward to your next visit.Warm Regards!
par un voyageur
Publié le 9 août 2024 sur Expedia
Internet was terrible. I couldn’t do any work while staying there.
Commentaires de Gestion de l’hôtel
13 août 2024 par Fatou Mbowe, Guest Relation Associate, Gestion de l’hôtel
Hello Mark,Thank you for staying with us, I sincerely apologize on behalf of the team for the internet issue. The General Manager will be notify to address the situation.We appreciate your understanding and look forward to welcoming you soon.Warm Regards!
