Note fondée sur 809 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,7 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 juill. 2023 sur Expedia
Room dirty, sheets ripped and stained.
Commentaires de Gestion de l’hôtel
31 juill. 2023 par Phatima, Gestion de l’hôtel
Hello Gilles,We apologize for the unsatisfactory experience you had during your stay with us. Your feedback is important to us, and we take your comments very seriously.We are deeply sorry for the condition of your room, especially the ripped and stained sheets. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.Best regards,
par un voyageur
accueillant
Publié le 7 juill. 2017 sur ExpediaPropreté de la chambre douteuse . Parking pas très sur malgré bel accueil. Déçue que la chambre ne soit pas très propre
par un voyageur
Publié le 27 oct. 2024
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Sara, Gestion de l’hôtel
Hello Dennis,Thank you for the perfect rating! We're thrilled to hear you had such a wonderful experience. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you back soon!Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Sara, Gestion de l’hôtel
Hello Bradford,I’m truly sorry to hear about your experience and appreciate you sharing your feedback. Your concerns are important to us, and we take them seriously. We will work to address the issues you raised. Thank you for bringing this to our attention, and I hope we can improve your experience in the future.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Rude
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Sara, Gestion de l’hôtel
Hello Deanna,I’m very sorry to hear about your experience with our staff. This is not the level of service we strive for, and I appreciate you bringing it to our attention. Your feedback is important, and we will address this issue. I hope you’ll consider giving us another chance in the future.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Not clean.
Publié le 8 oct. 2024 sur HotelsThe hotel is a bit run down and there was a homeless guy hanging outside of our window so we had to keep curtains closed. They also sit out in front of the entrance and drink beer and smoke all day. I’d never stay her again if I could avoid.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Sara, Gestion de l’hôtel
Hello Amy,Thank you for your feedback. We’re truly sorry to hear about your experience and the concerns you encountered during your stay. Your comments regarding the condition of the hotel and the situation outside are important to us, and we will address them with our management team. We appreciate you bringing this to our attention and hope to improve it for future guests.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Sara, Gestion de l’hôtel
Hello Lakeema,Thank you for the perfect rating! We’re thrilled to hear you had an outstanding experience. Your support means a lot to us, and we look forward to welcoming you back soon!Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Sara, Gestion de l’hôtel
Hello Lakeema,Thank you for the perfect rating! We’re thrilled to hear you had an outstanding experience. Your support means a lot to us, and we look forward to welcoming you back soon!Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Upon pulling up, a group of gentlemen were standing around a small pot plugged in frying chicken wings, which the bones were all over the parking areas. Going into the hotel at the back, the door is unlocked 24/7, and our room was the first by it. I asked management and she told me they had cameras and it would be locked at night, which it wasn’t. Opening the door to our room, outside the curtains sat 3 gentlemen smoking weed. My 11 year old daughter witnessed this! I made her wear socks so her feet didn’t touch the floor. When she took them off before getting into the bed, which had a hair in it, they were black. If I could have afforded to leave, I would have but couldn’t, so stayed. Needed ice for our drink, and the ice maker didn’t work. Went to the front desk and she gave me a bag with about 15 cubes. Needless to say, we made the best of the situation but will not choose this property ever again.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Sara, Gestion de l’hôtel
Hello Jill,Thank you for your detailed feedback. We sincerely apologize for the issues you encountered during your stay. Your concerns about safety, cleanliness, and the ice maker are taken seriously, and we will address them with our management team immediately. We’re sorry for the discomfort this caused, especially for you and your daughter. Your experience is important to us, and we appreciate you bringing these matters to our attention.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 21 sept. 2024 sur Expedia
I'm obviously disabled. I don't have legs so I use prosthetics and a crutch. I wear shorts so you can see the prosthetics. They give me a room on the second floor which I was fine with. Then my family members that we were traveling with check in and they get a room on the first floor lol...
Tried to have Expedia talk to the manager and I guess he was angry at Expedia and me...
As long as he gets his money I guess. Screw the customers. Especially the crippled ones...
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sara, Gestion de l’hôtel
Hello Derek,Thank you for sharing your experience, and I’m truly sorry to hear about the issues you faced during your stay. We strive to accommodate all our guests’ needs, and it’s clear we fell short in your case. Your feedback is important to us, and I will ensure it’s addressed with our team. Please know that we value all our guests and are committed to providing a welcoming environment for everyone. If there’s anything we can do to make this right, please let us know.Warm Regards,Sara DrammehGuest Relations Associate
