Note fondée sur 138 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Wedding Retreat
Publié le 29 oct. 2024 sur HomeAwayThe house was absolutely perfect and beautiful for our small very intimate non traditional wedding.
Commentaires de Gestion de l’hôtel
31 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience! We're thrilled to hear that the house was perfect and beautiful for your intimate non-traditional wedding. It’s wonderful to know that you found the space suitable for such a special occasion. Congratulations, and we hope to welcome you back for future celebrations!
par un voyageur
Great Weekend Away With Friends
Publié le 7 oct. 2024 sur HomeAway11 of us stayed in this house for a long weekend and it was perfect for our group. Lots of space, beds, huge hot tub, and nearby many hikes and wildlife. We were told there would be firewood and it was not delivered until our final day which was a bummer since we would have liekd to enjoy fires the other two nights, but overall it was a great rental.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par VrboOwner, Gestion de l’hôtel
Julie, thank you for your feedback. We are glad to hear that the home offered enough space and enjoyable amenities for your group. We are sorry to hear about the firewood and will ensure this is checked during property inspections. If you have any feedback, please do not hesitate to reach out to us.
par un voyageur
Beautiful house in quiet remote location
Publié le 18 sept. 2024 sur HomeAwayThis house is so pretty! And the pictures are accurate! It was very clean, and we loved our stay! The driveway way was a little much for us Midwest flat paved road kind of people, but we did just fine. So quiet and picturesque. We had a nice relaxing vacation here. I would absolutely recommend this house!
Commentaires de Gestion de l’hôtel
20 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your wonderful review! We're thrilled that you found the house just as pretty as the pictures and enjoyed a clean, relaxing stay. We understand the driveway might have been a bit of an adjustment, especially for Midwest flatlanders, but we're glad it didn’t hinder your experience! It’s great to hear that you had a peaceful vacation. We truly appreciate your recommendation and hope to welcome you back soon!
par un voyageur
VA Vaykay
Publié le 13 août 2024 sur HomeAwayWe came with a family of 18! The house suited us beautifully! We had most of the kids upstairs in the loft with girls on one side and boys on the other. All of the bedrooms had very comfortable beds. 3 bedrooms had their own private bathrooms which was really nice. The property is secluded enough the kids could run around outside without disturbing anyone. We would gladly stay again!
Commentaires de Gestion de l’hôtel
24 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for your kind review! We’re thrilled to hear that our home accommodated your large family gathering so well. It’s great to know that the loft setup worked perfectly for the kids and that everyone found the beds comfortable. We're glad you appreciated the privacy of the bedrooms with their own bathrooms and that the secluded location allowed the kids to play outside freely. Your positive feedback means a lot to us, and we would be delighted to welcome you all back for another stay in the future!
par un voyageur
Not great
Publié le 29 juin 2024 sur HomeAwayNot very clean, there was even still leftover coffee and used grounds in the coffee pot when we arrived. Trash bins were still full from the people before us. The grill and black stone were absolutely disgusting with food and grime. We had to clean and scrub them before we could even think of using them. Dishwasher was unhinged from the wall. There is a sign hanging that states that only three water sources can be used at a time or water will automatically turn off altogether and you have to call maintenance. Seems that should be mentioned online rather than finding out upon arrival. Only one pool stick had a tip. There was a hornets nest outside one of the bedrooms near the swing. We texted the number given for assistance and no one ever responded. Not enough towels were provided for 20 people. Just alot of things unfortunately and would not stay here again.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to leave a review about your recent stay. We want to apologize for the inconvenience and frustration this has caused you and your group. We sincerely apologize that the home was not properly cleaned and maintained before your arrival. The issues you described, from the dirty coffee pot to the malfunctioning dishwasher, are simply not up to our standards of quality. Please know that your feedback has been carefully noted, and we will be conducting a thorough review to address these problems. Our team has taken steps to address each item you have mentioned. Our goal is to ensure that future visitors do not encounter such issues. We value your business and hope you will consider staying with us again in the future. Thank you for bringing these matters to our attention.
par un voyageur
Best family reunion ever
Publié le 24 juin 2024 sur HomeAwayVery nice and cozy place for 20 people
Commentaires de Gestion de l’hôtel
11 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your positive feedback! We're glad to hear that you found our place nice and cozy for your group of 20 people. We hope you had a great time, and we look forward to hosting you again in the future!
par un voyageur
Needs some love.
Publié le 8 juin 2024 sur HomeAwayThe pictures on line of course were deceiving. The property needs repairs and basic upkeep. The dishwasher was not secured to the cabinet. The kitchen faucet needs repaired. Except for the master bedroom, the house looked “tired”. At least four of the outside chairs did not have seats that were useable. There was garbage still in the outside cans from a previous renter and this was not emptied during our stay. The hot tub’s jets and temperature was subpar. The pool table cues were all missing the cork tips. General upkeep of house was poor. This is our first time renting from VRBO and will make us think before we would again.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback with us. We apologize for the disappointments you experienced during your stay. It's clear that we fell short of providing the well-maintained and comfortable experience we strive for. Your comments are valuable to us, and we will address these issues promptly to ensure improvements are made. We hope you'll reconsider and give us another chance to provide you with a more enjoyable stay in the future.
par un voyageur
Beautiful home and location
Publié le 3 juin 2024 sur HomeAwayWe loved your home and location! We had a few issues, including two very dirty grills (with food parts left behind). We called and you sent someone up right away, however, did just a mediocre job at cleaning. We ended up cleaning both extensively ourselves. The closets were unusable until we cleaned them as well. The outdoor waterpark was not open yet and most of the indoor park (the kids section) was shut down for renovations. You should state on your listing that you need to contact the waterpark ahead of time to inquire about closings.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We're delighted to hear that you loved our home and its location. However, we apologize for the issues you encountered during your stay.
We're sorry to hear about the condition of the grills and the closets. While we're glad our team responded quickly, it's clear we fell short of our usual standards. We appreciate you taking the initiative to clean them, and we will address this with our cleaning team to ensure it doesn't happen again.
Regarding the waterpark, we apologize for any inconvenience caused by its partial closure. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, offering a more seamless experience.
par un voyageur
Amazing mountain getaway!
Publié le 1 avr. 2024 sur HomeAwayCould not be any happier…Hensley Hollow Lodge was fantastic!!!
We were so pleasantly surprised at how a home that can accommodate/slerp 22 was truly spacious enough to be together without being on top of each other and the views were spectacular!
Beds (& pillows) were very comfortable. Easy drive (10-12 minutes) to a grocery. Kitchen was well stocked with anything you might need (2 coffee pots and even 2 crock pots!). Having a second full fridge on the lower level for beverages or food overflow (to cut down on the grocery runs) was a big plus!
Hope to be able to return for another visit soon!
Commentaires de Gestion de l’hôtel
10 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you for the glowing review! We're thrilled to hear that Hensley Hollow Lodge exceeded your expectations and provided a spacious, comfortable retreat for your group. It's wonderful to know that you appreciated the spectacular views, comfortable beds and pillows, and the well-stocked kitchen, including the extra amenities like multiple coffee pots and crock pots. We're delighted that the additional fridge on the lower level was a convenient feature for you as well. We can't wait to welcome you back for another memorable visit soon!
par un voyageur
Magical weekend
Publié le 26 févr. 2024 sur HomeAwayI was originally worried that the group of 14 would feel a bit crowded - not at all! My only suggestion is to stock the foosball table with balls. Other than that the space was perfect.
Commentaires de Gestion de l’hôtel
28 mars 2024 par VrboOwner, Gestion de l’hôtel
We're delighted to hear that you had a comfortable and enjoyable experience with us, even with such a large group. Your feedback about the foosball table is much appreciated. Thank you for bringing this to our attention. We're committed to providing the perfect space for all our guests and your remarks are important to us. Looking forward to your next visit!
