Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
4,2 Service et personnel
2,8 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Very dirty. Terribly dirty. Very old.
Pictures on Expedia don't match reality. Bugs everywhere. Toilet fixtures old and damaged.
We couldn't even shower.
Wifi terrible.
I am trying to file a claim on this property for misleading and showing wrong information while booking.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Beautiful view but hotel is run down. Rooms were huge but there were bugs. The room pools were stagnant water and very dirty. Lots of stairs made it hard for elderly parents to navigate. Bathrooms were not clean and ver unpleasant
par un voyageur
Publié le 30 janv. 2024 sur Hotels
The hotel is tired and dusty. Everything was old and faded. The rooms may once have been grand and that has faded. Even though I had booked 2 nights and paid the room I booked wasn’t available when I arrived. The food was ordinary.
par un voyageur
NEvER AGAIN
Publié le 17 janv. 2024 sur HotelsWhen we got to the hotel they 1st said they didn't do hotel's. Com so i was about to cancel my credit card as i thought i had been scammed had i done so it would have been very inconvenient. After 20 minutes of panicking the manager came over and said we did have a booking. If i had not paid upfront i would have walked out
NOT HAPPY 😡
par un voyageur de Münstrr
Publié le 23 févr. 2020 sur Expedia
What a stunning View! We loved staying here, it was pretty good. Staff very caring
Commentaires de Gestion de l’hôtel
11 mars 2020 par kasun Samuditha , Gestion de l’hôtel
Ayubowan Sir/Madam,
Thank you for choosing to stay at the Ella Mount Heaven Hotel. We recognize your time is valuable and appreciate the feedback you have provided on Tripadvisor.
We are delighted to hear you enjoyed your experience with us. Our team is a passionate group with the common goal of providing unparalleled service so we couldn't be happier to know their efforts made a positive impact in your experience. We will be sure to pass along your wonderful compliments to our team members.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Ella Mount Heaven Hotel.
Kasun Samuditha
Front Office Manager.
Ella Mount Heaven Hotel.
par un voyageur
Publié le 3 janv. 2020 sur Hotels
We have 3 rooms and we have wow out of the 2 rooms. One room was upgraded which we are thankful, but was too huge till it is kinda scary, there is a Swimming pool in the room. The other room has mountain insides the room, which we were alarmed too when we open the door, u see rocks insides the room. There is no internet connection in the room and the lobby internet was very weak too.
Commentaires de Gestion de l’hôtel
3 janv. 2020 par Kasun Samuditha, Gestion de l’hôtel
Ayubowan Sir/Madam,
Thank you for choosing to stay at the Ella Mount Heaven Hotel. We recognize your time is valuable and appreciate the feedback you have provided on Hotels.com.
Providing our guests with the highest level of hospitality and maintaining a fresh atmosphere within our guest rooms and common areas is our number one priority and we sincerely apologize for falling short of meeting your expectations in the areas that you described. As a teachable moment, we have shared your feedback to our appropriate hotel team to ensure the necessary guidelines are in place to improve our overall guest experience.
Kasun Samuditha
Front Office Manager.
Ella Mount Heaven Hotel.
par un voyageur
Publié le 26 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
27 déc. 2019 par KASUN SAMUDITHA , Gestion de l’hôtel
Ayubowan Sir/Madam,
Thank you for choosing to stay at the Ella Mount Heaven Hotel. We recognize your time is valuable and appreciate the feedback you have provided on EXPEDIA.
We are delighted to hear you enjoyed your experience with us. Our team is a passionate group with the common goal of providing unparalleled service so we couldn't be happier to know their efforts made a positive impact in your experience. We will be sure to pass along your wonderful compliments to our team members.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Ella Mount Heaven Hotel.
Kasun Samuditha
Front Office Manager.
Ella Mount Heaven Hotel.
par un voyageur de Sydney
Publié le 16 nov. 2019 sur Expedia
The location of the hotel and view from the balcony is excellent.
This hotel should have a lift. TV does not work. Bed is comfortable. Food quality is poor. Staff is quite courteous. Bathrooms are terrible.
Commentaires de Gestion de l’hôtel
16 nov. 2019 par Kasun Samuditha , Gestion de l’hôtel
Dear Sir/Madam,
First thanking to you for choosing Ella Mount Heaven.
We really appriciate your kind feed back, from that positive things will take positively. In the future implement as much as positively rather thatn now.
As you mentioned, our bad things will take positively and will be fix as much as possible.
We are really sorry for inconvienience in your stay @ Mount Heaven.
Thank you,
Front Office Manager
Ella Mount Heaven.
par un voyageur
Publié le 19 oct. 2019 sur Wotif
The service and staff were beyond fantastic. Everyone was so helpful and caring.
Commentaires de Gestion de l’hôtel
22 oct. 2019 par Kasun Samuditha, Gestion de l’hôtel
Thanking to you stayed with Ella Mount Heaven Hotel!!!
We really appreciate that kind words.
Looking forward again Ella Mount Heaven Hotel...
