Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 janv. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
27 janv. 2019 par Morris, Gestion de l’hôtel
Dear Luanda,
So happy to see your lovely review. thank you so much,
Wish you both a happy life.
Kind regards,
Morris
par un voyageur
Excellent accueil
Publié le 23 sept. 2018 sur HotelsUn peu de calme à Ella,hôtel très agréable avec vue sur les plantations de thé,Morris le manager efficace est très gentil,ce qui rend ce séjour bien sympathique.
Commentaires de Gestion de l’hôtel
30 sept. 2018 par Morris, Gestion de l’hôtel
Dear Laurence,
Thank you so much for staying with us, it was our pleasure to have you both.
And thank you for the fantastic review about us. you made us proud.
Cheers & have a wonderful day!,
Morris
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Morris, Gestion de l’hôtel
Dear Don,we are so pleased to have you with us. and we highly appreciate your great review, which will support us well. we wish you great holiday in Sri Lanka and a safe journey back home. Thank you and Kind regards,
par un voyageur
Publié le 23 mars 2024 sur Expedia
街の真ん中で便利でした。駅からもバス停からも歩いて行けます。宿のご主人も親切でした。最上階は眺めも良い。
par un voyageur
Publié le 22 janv. 2023 sur Expedia
Staffs are very rude. They said they gonna help with the luggages then they left a bag on the whole way. And they demanded to pay 8000 rupees in cash to stay. We paid because we were tired and didn’t wanna go and look for an another hotel
Commentaires de Gestion de l’hôtel
24 janv. 2023 par Morris Seneviratne, Gestion de l’hôtel
Mr.Mohamad Azliy,Time to time we do meet guests like you.It is very sad to see that you blame the hotel when your tricky plan did not work. Your Reservation #1442805670 Rate plan name: Room OnlyGuest count :2 adults (but you gave accommodation for the 3rd person without informing us)Our hotel staff has never been rude to our dear guests, but sometimes our staff have to be 'more assertive' when they come across gusts who do not understand the meaning of guest count. (You booked a 2 adults room but there were 3 adults stayed in your room. therefore you were requested to pay Rs.8000/- for the extra person. which is the correct procedure the staff have done) We have CCTV footage if you need further clarification regarding the guest count of your reservation..
par un voyageur
Great stay event better hodts
Publié le 18 mars 2022 sur HotelsIt might not look like much, but we had a good time staying. Close to the main street but up a hill so the parties didn't bother. Room was clean and the bed was good. What made the stay a joy in particular was the great breakfast and the absolute friendliness and kindness of the owners. Definitely recommended.
Commentaires de Gestion de l’hôtel
19 avr. 2022 par Morris, Gestion de l’hôtel
Dear Rasmus,
Thank you so much for the encouraging feedback about our hotel. we are delight to have you with us.
Wish you all the best and hope to see you again.
thank you.
par un voyageur
Acconodations
Publié le 9 janv. 2020 sur HotelsClean, basic accommodations, friendly staff, not much English , wifi in lobby works fine but wifi in room is pretty much non existent it’s super slow. Never could get it to work enough to even check my email.
The walk up the driveway is super steep and very dangerous particularly when wet outside. Even for hiking standards, there is very little grip to be had on walking surface. It is quite lengthy also.
We stayed a few hours. Restaurant was closed. No amenities to speak of.
We stayed in the “luxury room with AC” on top floor. Nice and relatively quiet considering the little town is quite the party atmosphere.
Commentaires de Gestion de l’hôtel
16 janv. 2020 par Morris, Gestion de l’hôtel
Dear Christopher,
Thank you so much for the time to write a review about us. As per your description we understand that there are few things we could improve, we are grateful for your to pointing them out.
we are glad you like our quiet room in the busy little Ella town. yes, most the tourist like the party atmosphere in the small town.
Thank you for staying with us. wish you a great day!
par un voyageur de Melbourne
Publié le 1 janv. 2020 sur Expedia
Great location with views of the town. Comfy beds and large rooms! Big outside patio area which was great to watch the New Year's Eve fireworks. Walk up the hill to the hotel is fine. Great water pressure in yhe shower.
Commentaires de Gestion de l’hôtel
7 janv. 2020 par Morris, Gestion de l’hôtel
Dear Lisa,
Thank you so much for the wonderful review. we are delighted to know that you like the location of our hotel it's views...
it was our pleasure to have you at our hotel.
thanks & have a great day!
par un voyageur
Publié le 10 déc. 2019 sur Expedia
Room was clean when we arrived but had mosquitoes / houseflies. There was no housekeeping and no in-house restaurant. Wifi was okay and there are food places nearby
Commentaires de Gestion de l’hôtel
11 déc. 2019 par morris, Gestion de l’hôtel
thanks for reviewing us. housekeeping is done daily in the morning hours only, but if you require, service is available on request.
par un voyageur
Publié le 22 nov. 2019 sur Expedia
Would be a totally decent place if they provided mosquito nets. Nothing quite like getting chewed up all night when you need a good night's rest. Everything else about the place is nice and passable.
Commentaires de Gestion de l’hôtel
1 déc. 2019 par Morris, Gestion de l’hôtel
Dear Lawrence,
We are very grateful for your feedback and time to review us. You are correct we do not have mosquito nets however we have mosquito repellent vaporisers install in the hotel rooms. guests can always contact the reception for assistance.
I am sorry your sleep was interrupted by mosquitos.
However glad you like rest of our hotel
wish you a good day!
