Note fondée sur 573 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 mai 2024 sur Expedia
Tout simplement magnifique, c’était paradisiaque
Commentaires de Gestion de l’hôtel
24 mai 2024 par Assistant Front Office Manager, Gestion de l’hôtel
Dear Cedric, A fantastic day from the sunny side of life!We do appreciate you for taking time & sharing your experiences here on Expedia based on your recent visit.Our deepest gratitude for your recommendation. It is our pleasure to serve you. We would be thrilled to have you back on this fantastic island.See you soon, we wish you good luck and all the very best.Best Regards,Management Team
par un voyageur
Unprofessional Diving center
Publié le 27 avr. 2024 sur HotelsWe stayed 9 days for scuba diving
The reef is amazing. One of the best I saw.
You see everything snorkeling: sharks, turtles, stingrays…
The facilities of the hotel are good and the personal is friendly
“A la carte” restaurant service is super slow but anyways if you are in holidays.
I experienced a decompression accident. I still do not know the exact reasons… I saw 2 specialist here in France.
When the accident happened, the scuba diving center did not came to my room to see if I was ok.
They just called me the day after asking me to give back my equipment!!! I was not able to walk!!!
Divers’ safety IS THE RESPONSIBILITY OF DIVING CENTER
My wife saw the owner of the diving center. He told her my accident “was not good for the business”
IT’S A SHAME!!!
The doctor in the island is friendly and took care of me, but he is clearly not trained for diving accidents.
Another point, the equipment of diving center is in bad conditions. My gear was broken.
Very good resort but do not go to the diving center
Commentaires de Gestion de l’hôtel
1 mai 2024 par Front Office Manager, Gestion de l’hôtel
Dear Jean,A fantastic day from the sunny side of life!We are deeply sorry to hear about your experience with our diving center. Ensuring the safety and well-being of our guests is our top priority, and we take any incidents very seriously. We have investigated the matter thoroughly and are taking immediate steps to address the issues raised, including equipment maintenance and staff training. Further, we believe that at the time of the incident, the Resort Doctor has recommended you proceed to the diving chamber in Male city to have thorough check up for which you have refused as you were feeling better. We sincerely apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future. Thank you for bringing this to our attention.Till then, we wish you good luck and all the very best.Best Regards,Resort Management
par un voyageur
Fantastique
Publié le 21 janv. 2024 sur HotelsUn cadre magnifique, le personnel au petit soin, la nourriture excellente et variée. Le ménage est fait deux fois par jour. La direction de l'hôtel propose une visite des coulisses de l'établissement et présente tous les efforts faits pour préserver cet environnement si fragile. Un séjour fabuleux.
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Management Team, Gestion de l’hôtel
Dear Guest,Greetings from Ellaidhoo Maldives by Cinnamon! Thank you for taking the time to share your fantastic experience with us! We're thrilled to hear that you enjoyed the beautiful setting, attentive staff, and excellent, varied food during your stay. It's heartening to know that the cleaning services met your expectations with twice-daily care.We appreciate your acknowledgment of our efforts to preserve the fragile environment, and we're delighted that you found the behind-the-scenes tour insightful. We aim to provide not only a fabulous stay but also an eco-conscious experience.We look forward to welcoming you back for another memorable stay in the future. Thank you for choosing us and sharing your positive feedback.Best Regards,Management Team
par un voyageur de Bruxelles
Publié le 17 août 2020 sur Expedia
Super hôtel très très bon service une équipe sur place juste excellente
Commentaires de Gestion de l’hôtel
24 août 2020 par Guest Relations Officer, Gestion de l’hôtel
Dear Lehmami,
A fantastic day from the sunny side of life!
We do appreciate you for taking time & sharing your experiences here on Expedia.
We thank you for recommending the hotel and its services. We are glad to hear that you enjoyed your stay with us. It is our pleasure to serve you. We look forward to be of service to you again.
We wish you good luck and all the very best.
par un voyageur
Publié le 4 nov. 2019 sur Hotels
par un voyageur
Publié le 20 avr. 2019 sur Expedia
Parfait et le “house reef” etait magnifique. Nous avons utilisé le spa - le batiment n’etait pas le plus sympa mais les massages etaient top.
Commentaires de Gestion de l’hôtel
23 avr. 2019 par Guest Relations Executive, Gestion de l’hôtel
Dear Guest,
A fantastic day from the sunny side of life!
We do appreciate you for taking time & sharing your experiences here on Expedia based on your recent visit.
Our deepest gratitude for highly recommending the hotel and its services. Your review will certainly be a helpful guideline to all our expectant guest.
See you real soon, we wish you good luck and all the very best.
par un voyageur
Excellent
Publié le 18 mars 2019 sur HotelsExcellent surtout pour la plongée avec le tombant du récif tout autour et la possibilité de plonger à n importe quelle heure !!
Commentaires de Gestion de l’hôtel
19 mars 2019 par Guest Relations Executive, Gestion de l’hôtel
Dear Guest,
A fantastic day from the sunny side of life!
We do appreciate you for taking time & sharing your experiences here on Hotels.com based on your recent visit.
The island is indeed one of the best when it comes to snorkeling and diving activities. We are glad to hear that you had a fantastic time exploring our underwater paradise.
We wish you good luck and all the very best.
par un voyageur
Publié le 14 févr. 2019 sur Expedia
Tout était parfait sauf à la réception le personnel ne parles pas une deuxième langue c’est dommage c’était impossible de tout comprendre !
Commentaires de Gestion de l’hôtel
21 févr. 2019 par Guest Relations Executive, Gestion de l’hôtel
Dear Guest,
A fantastic day from the sunny side of life!
We do appreciate you for taking time & sharing your experiences here on Expedia based on your recent visit.
We thank you for your feedback. We appreciate if you can kindly send us an email with regards to the matter at hand, in order for us to address it accordingly. As we believe our reception team does converse through English language.
We wish you good luck and all the very best.
par un voyageur de Paris
Publié le 21 janv. 2019 sur Expedia
Une horreur !!! C était notre voyage de noce , cet hôtel est une véritable arnaque , ex : 300 $ pour une « big game Fishing « vous partez à 5h du matin et revenez à 9h , 2 cannes à pêches et vous faites des ronds dans l eau avec le bateau !! Un dîner en amoureux soit disant sur le sable :375 $ pour dîner un menu quelconque au pied du béton . Bref dommage , il faut tout négocier et le service n est absoument pas à la hauteur du prix . Vous dînez dans un hangar , bref quel dommage .
Commentaires de Gestion de l’hôtel
24 janv. 2019 par Guest Relations Executive, Gestion de l’hôtel
Dear Guest,
A fantastic day from the sunny side of life!
Thank you for sharing your concerns once again. During our personal interaction with you, we were made to understand that your concerns were addressed and that you were satisfied with the assistance offered. While our team is dedicated in creating experiences, we are saddened that your expectations are not met.
Should you return to the Maldives, we wish you a better experience.
par un voyageur
Juste parfait ! Recommande
Publié le 5 janv. 2019 sur HotelsÎle Paradisiaque. A 90 min en speed boat de l’aéroport. Des qu’on arrive nous sommes très bien accueilli.
Les piloti sont très beau et très propre. Nettoyage deux fois par jours et plus si besoin.
Nous étions en lune de miel donc nous avons eu des cadeaux : panier de fruit et bouteille de vin.
Le personnel au petit soin.
Le restaurant est très bon: cuisine très varié qui change tous les jours.
Les piloti font rêver.
Commentaires de Gestion de l’hôtel
13 janv. 2019 par Guest Relations Executive, Gestion de l’hôtel
Dear Guest,
A fantastic day from the sunny side of life!
We do appreciate you for taking time & sharing your experiences here on Hotels.com based on your recent visit.
We thank you for choosing Ellaidhoo Maldives by Cinnamon to celebrate your wedding bliss. It has been a pleasure to create mouthwatering cuisines that delights your taste. We look forward to share with you yet another fantastic holiday.
We wish you good luck and all the very best.
