Note fondée sur 709 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 mai 2018 sur Hotels
Un séjour agréable dans un environnement calme et reposant.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Andy Griffiths, Gestion de l’hôtel
Dear Adrian, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Andy Griffiths, Gestion de l’hôtel
Dear Harry, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
par un voyageur
Publié le 1 sept. 2024 sur Hotels
A very disappointing experience.
Place is very tired and in dire need of a referb. Room was pokey and grubby. Toilet seat broken. Tv on the wall was very crooked. Cobwebs all around the window and radiator. Bed was comfortable and clean. Bathroom needed a deep clean. Breakfast menu card was rancid covered in old food.
Breakfast buffet on 2nd morning was was luke warm, scrambled eggs the only choice and awful, but a reasonable selection of items available.
Staff were pleasant.
The spa pool is a good size but water clarity was not good, my eyes watered for a good 30 mins after a swim.
The grounds around the hotel could be lovely but no effort made.
I expected more from a Macdonald Hotel. One wonders if hotel management have ever stayed in one of they're own places. On evidence of this weekend that would be a no.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Andy Griffiths, Gestion de l’hôtel
Dear Peter, Thank you for taking the time to share your experience following your recent stay. I am very sorry to read that there were some areas of your stay that left you disappointed. This is never the way we want our guest's experience to go. We are taking your comment really serious and we will always improving our service from your feedback, We are really looking forwards to seeing you back soon . Regards Craxton Wood Team
par un voyageur
Publié le 31 août 2024 sur Hotels
Dated decor. Terrible bar service. Terrible greasy breakfast that was over cooked. Staff were friendly and polite.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Andy Griffiths, Gestion de l’hôtel
Dear Lee, Thank you for taking the time to share your experience following your recent stay. I am very sorry to read that there were some areas of your stay that left you disappointed. This is never the way we want our guest's experience to go. We are taking your comment really serious and we will always improving our service from your feedback, We are really looking forwards to seeing you back soon . Regards Craxton Wood Team
par un voyageur
Publié le 30 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
31 août 2024 par Andy Griffiths, Gestion de l’hôtel
Dear Ian, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
par un voyageur
Publié le 28 août 2024 sur Expedia
When it came to the evening meal, barely anything was available to have. After two previous choices for my 5 year old were out of stock she had sausage and chips as that was all that was in for her. The sausages were that over cooked they couldnt even be cut with a knife let alone eaten. My other daughter had melon and berries as a snack the water melon was unripe (white) and the berries were a compote which was unedible. No croissants were available for both the breakfasts we attended. No nutella on one of the days and the yogurt was off. There was also no coffee beans to order a latte for the 3 days we were there.
The overall maintance was quite poor, the carpet ripped in places on the corridor, in the conservatory and dining area very large cobwebs and dead bugs were present.
Despite this we made the most of our stay, the staff were lovely and the room was clean. The maids were also very helpful and friendly. The pool area is also very nice with noodle floats for the children which was a nice touch. I would just recommend bot getting dinner or lunch at the hotel. The breakfast is adequate enough. There was a nice realxed atmosphere around the place and other guest were sociable and polite which is always an added bonus.
No complaints with the room we had a deluxe room and it was very spacious. We did not try out the shower/bath as we showered and washed after using the pool facilties.
Commentaires de Gestion de l’hôtel
31 août 2024 par Andy Griffiths, Gestion de l’hôtel
Dear Ashton, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
par un voyageur
Publié le 27 août 2024 sur Expedia
We booked quite late after deciding to visit Cheshire Oaks nearby and didn't fancy a round trip from The Midlands. The grounds and location were beautiful, it was very quiet and a lovely venue. We stayed in the old part of the hotel which was a great experience and would recommend that to people if they get the opportunity.
I thought the menu was a bit limited and we were disappointed we couldn't get into the restaurant despite trying to request it via Expedia who we booked through, but that could easily have been an issue with them. It was a small inconvenience though and we will certainly consider coming back if we are in the area again.
James.
Commentaires de Gestion de l’hôtel
28 août 2024 par Andy Griffiths, Gestion de l’hôtel
Dear James, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
par un voyageur
Publié le 27 août 2024 sur Expedia
50 minute wait for food didnt accept that walked out of
dining room staff extremely rude wouldnt stay again
Commentaires de Gestion de l’hôtel
28 août 2024 par Andy Griffiths, Gestion de l’hôtel
Dear Kenneth, Thank you for taking the time to share your experience following your recent stay. I am very sorry to read that there were some areas of your stay that left you disappointed. This is never the way we want our guest's experience to go. We are taking your comment really serious and we will always improving our service from your feedback, We are really looking forwards to seeing you back soon . Regards Craxton Wood Team
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Andy Griffiths, Gestion de l’hôtel
Dear Nicole, Thank you for taking the time to share your experience following your recent visit with us. Is great to know that you overall enjoyed your stay with us at Craxton Wood Hotel, Your kind words are appreciated by our team. Regards Craxton Wood Team
