Note fondée sur 70 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Fantastic Stay in Ellicottville
Publié le 18 nov. 2024 sur HomeAwayGreat location (5 minute walk to village restaurants), very clean, plenty of room. Best place to stay in E'ville!
Commentaires de Gestion de l’hôtel
19 nov. 2024 par VrboOwner, Gestion de l’hôtel
Hi Mark,
Thank you for your wonderful review! We are glad that 33 W. Washington fit all your needs. Thank you for booking with ERA Team VP & Vacation Rentals
par un voyageur
Weekend trip
Publié le 6 oct. 2024 sur HomeAwayThe web site pictures are misleading …the property is dated. No tvs or ceiling fans in the guest rooms. The ceiling is sagging in the kitchen . There is an area of missing subfloor upstairs with carpet over area. The carpet throughout home is old and dirty. The bar stools have various stains on them. One of the beds had dirty sheets on them with blood stains on them .This property deals with 2 different rental companies….Vrbo states this is a third party rental. Very confusing …both rental companies would refer my questions to the other rental company. I had to call both companies regarding placing second payment and neither company were able to help with billing me. I got a call Wednesday from the third party rental company two days prior to checkin questioning why the second payment was not received. I was billed Vrbo fees from Vrbo as well as a Vrbo fee from the third party rental. I was Informed that there is slight construction on the street…we could barely pull into the driveway …the road is torn up and there were large equipment machines parked on both sides of the driveway.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par VrboOwner, Gestion de l’hôtel
Hi Kathleen,
Thank you for your feedback. I want to clarify that the property photos are recent and accurately represent the space. I am sorry to hear about the issues you encountered however, if you had reached out to us during your stay, we would have been more than happy to address these concerns right away. We did provide you with a 24/7 on-call number for any assistance needed during your stay.
Regarding the street construction, it was paused for the weekend before your arrival, and you had parking available for four vehicles in the driveway. When we spoke previous to your arrival you were already unhappy about your trip. I did offer you a full refund if you chose to cancel, as I wanted to ensure you had the best experience possible.
Thank you again for sharing your thoughts.
par un voyageur
Weekend stay
Publié le 4 août 2024 sur HomeAwayHouse was as advertised, only issue was the spider webs and cleanliness of the house but for the most part it was comfortable
Commentaires de Gestion de l’hôtel
14 août 2024 par VrboOwner, Gestion de l’hôtel
Hi James,
Thank you for sharing your feedback. I want to assure you that the house was thoroughly cleaned before your arrival. It sounds like the cleanliness issues you experienced may have been related to the ongoing road construction behind the house. We would have been more than happy to address any concerns immediately if you had let us know while you were still there. We would be happy to host you and your guests again and make sure everything is acceptable to you.
par un voyageur
Fun Fam Reunion
Publié le 30 juill. 2024 sur HomeAwayIt was as advertised. We had plenty of room. The kitchen was excellently stocked. We particularly enjoyed the outside deck area. We spent many hours there. We would definitely rent again! : ))
Commentaires de Gestion de l’hôtel
16 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled to hear that you found the space to be as advertised and that the kitchen met your needs. It's great to know you enjoyed spending time on the outside deck—it's a perfect spot to relax! We would love to welcome you back for another stay in the future. Thank you for choosing us!
par un voyageur
Great Place to Stay
Publié le 30 juill. 2024 sur HomeAwayNice property for a larger group. Lots of parking and great layout for entertaining. Very nice outdoor spaces including a front porch and cool side area with a fire pit. The place was clean and the check in process was easy. Would definitely stay here again!
Commentaires de Gestion de l’hôtel
16 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your fantastic review! We’re delighted to hear that our property worked well for your larger group and that you enjoyed the layout for entertaining. It's great to know you made use of the outdoor spaces, especially the fire pit! We take pride in keeping the place clean and ensuring an easy check-in process for our guests. We would love to host you again in the future—thank you for choosing ERA Team VP!
par un voyageur
Family Vacay Gone Great!
Publié le 16 juin 2024 sur HomeAwaySix adults visiting family in Eville. The house was exactly as listed. The kitchen was stocked with utensils/dishes/cookware and some dry goods. Each room was clean and comfortable. We enjoyed the board games provided. A quick walk to town was convenient. Great place; would stay again.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your lovely review! We're thrilled to hear that our house met your expectations and that you found the kitchen well-stocked with everything you needed. It's great to know you enjoyed the board games and the convenience of being just a quick walk from town. We appreciate your kind words and would be more than happy to host you again in the future.
par un voyageur de Milton Ontario Canada
Massive
Publié le 14 mars 2024 sur HomeAwayLots of room for everyone. Very clean. Extra utensils and plates. Many pots and pans. The frying pans need to be replaced. Thank you for the extras in the cupboards and beverages on the kitchen counter.
It was great for everyone!
Commentaires de Gestion de l’hôtel
25 mars 2024 par VrboOwner, Gestion de l’hôtel
Thomas, thank you for letting us know about the frying pans. We will get them replaced for guests use.
par un voyageur
Weekend stay
Publié le 8 mars 2024 sur HomeAwayThe house met our needs very well. Great location. One suggestion: Place a hairdryer in each bath.
Commentaires de Gestion de l’hôtel
25 mars 2024 par VrboOwner, Gestion de l’hôtel
Jim, thank you so much for the suggestion. We now have a hair dryer in each bathroom for guests to use.
par un voyageur
Work Really Well - Undersized Grill
Publié le 16 janv. 2024 sur HomeAwayPretty clean, plenty of space, walking distance to town even in extreme cold. The hide-a-bed had a lot of crumbs and cheerios along with a matress stain that prevented us from using it. The grill was only a three burner and not the one in the pictures which was too small when cooking for 11 guests. This forced us to grill steaks in shifts instead of all at once. The electric went out for a couple of hours. There should probably be a flashlight, latern, or something for those occurrences. All-in-all, a pretty good stay with family and friends.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par VrboOwner, Gestion de l’hôtel
We sincerely appreciate your feedback and regret any inconvenience you may have experienced during your stay. We apologize for the oversight regarding the crumbs and mattress stain in the hide-a-bed. Our dedicated housekeeping team is committed to maintaining a high standard of cleanliness and had we been notified during your stay they would have promptly addressed and rectified the situation.
We want to assure you that we have taken immediate action to thoroughly clean the bed and a new mattress has been installed to ensure the utmost comfort for our guests. Additionally, we acknowledge your concerns about the grill replacement. While the new grill differs in brand it is of the same standard size as the previous one., providing a consistent experience for our guests.
In response to the rare power outage occurrence, we have relocated the flashlights from the kitchen drawer tot the kitchen countertop for easier accessibility. We appreciate your understanding and value your feedback as it allows us to continually enhance our guest experience.
Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.
par un voyageur
New year getaway
Publié le 3 janv. 2024 sur HomeAwayGreat value - we had 6- could sleep 9 adults comfortably but plenty of room for blow up beds. Close to town about two blocks from everything definitely would stay again.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for the wonderful review! We're thrilled to hear that you found our property to be a great value and that it comfortably accommodated your group of six. It's fantastic that you appreciated the space for additional guests and the convenient location just a couple of blocks from town. We would be delighted to welcome you back for another stay!
