Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Weekend getaway
Publié le 29 oct. 2024 sur HomeAwayGreat place to relax in a peaceful setting while still being close enough to town to enjoy that too.
par un voyageur
Family weekend
Publié le 30 sept. 2024 sur HomeAwayThe location was great near the center of Ellicottville. We were going to Bonnie's family weekend so a closer spot would've been better for us. It's a perfect place to cozy up for winter fun! A few negatives. Hairs in tub and sink, dusty corners. No batteries for remote upstairs.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Great location for kids and pets. Town park literally in backyard. Tennis courts, playground, dog park within easy walking distance. Kitchen well stocked. We enjoyed it!
par un voyageur
Cozy, perfect place to relax.
Publié le 22 août 2024 sur HomeAwayOur stay was perfect. The home is located walking distance to shops and resaurants, yet quiet and surrounded by green space. I especially enjoyed the Arboretum next door for walking. Home was clean, well appointed and the beds comfy. The porch was wonderful for morning coffee andcreadi g.
par un voyageur
Clean and Comfortable
Publié le 7 juill. 2024 sur HomeAwayThe host was very responsive and friendly, and everything was clean inside. Great location, we were easily able to walk into town. I highly recommend this place.
par un voyageur
Great outdoor spaces!
Publié le 30 juin 2024 sur HomeAwayLoved the outdoor space! Great sleeping accommodations, close to activities, shopping and restaurants.
par un voyageur
Fun
Publié le 27 juin 2024 sur HomeAwayWe had a great time biking in Allegany
par un voyageur
Nice condo walking distance to EVL
Publié le 20 mai 2024 sur HomeAwayCheck in process was smooth and host even provides a detailed summary of recommended bars, entertainment, and dining options. Vicinity to downtown strip and Holiday Valley make this a nice options for those traveling to town.
par un voyageur
Too Cozy
Publié le 21 avr. 2024 sur HomeAwayDid not realize it was a townhouse from photos as well as the description. DIning area would have better if the over-large elevated island would have been replaced with an actual table that chairs that could slide under. Could not use it. The main sofa in the living area was too low to the ground and sagged. (We are all average size and weight people). The grill was dirty and we did not trust it. THere was no table or seating on the back porch as was indicated in the photos.. Would have been nice to watch the eclipse (we went elsewhere to view the eclipse). THe kitchen was another matter entirely. Way too many dishes, glasses, silverware, pots and pans; where most were dirty or dusty and were just thrown into the cupboards or drawers. I kringed in using any of it or the pans. (I washed some so we could use them). I chose two pans that were not as misused or dirty. The toaster oven was greasy and appeared to not have been cleaned for quite some time (I did try to clean it up so we could use it). THere was no dishwasher detergent either. The towels for the bathrooms and kitchen all had an odd odor and no means to clean them. And lastly, the carpets were filthy with stains and had not been vacuumed for quite some time. Did we enjoy our stay for three nights at the rate we were charged as well as that cleaning fee?? You decide.
Commentaires de Gestion de l’hôtel
20 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your detailed feedback. We're genuinely sorry to hear that your stay wasn't up to your expectations. In response to the issues you addressed:
1. **Townhouse Confusion**: We apologize for any confusion regarding our listing. We’ll add more neon signs in the photos pointing out the townhouse features—or maybe just take a minute to read the house description listed on the site. Food for thought.
2. **Missing Outdoor Furniture and Unsuitable Indoor Furniture**: The outdoor table is indeed on the back deck and hasn’t moved in two years, it’s not playing hide-and-seek! There are also built-in benches that seat 15+ people on the back deck! As for the couch and dining room furniture, we're sorry it didn't meet your Hollywood standards. We’ll pass your feedback along to our EVL design team.
3. **Kitchen Chaos and Cleanliness Concerns**: Thank you for bringing this to our attention. We do have a 4.95 rating out of 5 stars rating with 100+ reviews between Vrbo and Airbnb. So who’s wrong, you decide?
4. **Detergent Dilemma**: If something is missing, please reach out to us! For example, the dish detergent pods were under the kitchen sink in a box labeled “dish detergent pods.” Mystery solved, two new boxes of them were placed there right before your stay.
We appreciate your colorful critique and are always are taking steps to improve. Should you decide to brave another stay with us, we promise to make it right—or at least give you enough material for a sequel review!
For any potential guests reading this very snarky review, we feel if someone is slandering our home with false claims, it’s worth laughing over, instead of getting mad.
Please know that if you have an issue, we're always available to help and will address any problems as quickly as possible. With this particular guest, we reached out to them 9 times throughout their booking and stay and didn't get a single response from them until that outrageous review.
In all seriousness, our goal is to make our home, your home away from home!
par un voyageur
Lovely
Publié le 4 avr. 2024 sur HomeAwayPeaceful, lovely space in a very convenient location. Really appreciated the attentive host!