Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Worst experience ever
Publié le 9 juin 2023 sur HomeAway1sr we got in very late so we called to find out where the gare code was located. It was pitch black and no lighting. The person on the other end was super rude. Told me had i been there at 4pm like i was supposed to i wouldn't have this problem, what? Then we finally find it and get t9 the property of which the driveway was washed completely out. Thankfully we had a 4x4. Then the unlock code wouldn't work at all so we called again. They then gave us a code for a lock box located on the wall. Then the door lock was broken an d didn't want to work. Took me 15 minutes at 1am to finally get in. Now the floors are warped and buckled and the property is leaning! Yes leaning! The property wast equipped properly at all in comparison to properties we have styed in the past. We always using this type for our cactiins or stays. Never a hotel. The beds were the most uncomfortable ever. Owe yeah forget trying to get down to the lake. The deck is cover in slime and mold and completely overgrown with bushes and trees. The property has giant crack in it from it leaning. Looks like the tried to cover it all up with 1/2 inch thick sheetrock mud caked up on those areas. Oh yeah back to the broken lock, they were getting fixed uh no. Also the pool we couldn't use it became they didn't have us an access key to the pool. At the end this property is loaded with junk fees that more than double the "nightly" rate. No adjustments were made to our stay for the many inconveniences and frustrations
Commentaires de Gestion de l’hôtel
24 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi James, thank you for your review, we sincerely apologize for the issues you experienced during your time with us and for any disconnect in the care you received when communicating with our team. We truly appreciate you bringing this to our attention. We understand how disappointing it was that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
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par un voyageur
I have nothing positive to say about this stay
Publié le 22 févr. 2022 sur HomeAwayHorrible stay
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Christy We sincerely apologize for the disappointment. We would have been happy to assist with any questions or concerns if we had been notified during your time with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us, and hope to have another opportunity to impress you in the future.
par un voyageur
Dirty and old/smelly
Publié le 5 nov. 2021 sur HomeAwayThis place was dirty and dated. The outdoor space was nice. The place had bed bugs as well so do not recommend this place! We got out of there quickly.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi James, we are sorry that your experience was not to our usual standard. We have deep cleaned and had professional pest control come and treat. The home is clean, ready for guests, and bug-free. We hope to have the opportunity to impress you in the future.
par un voyageur
Needs help!
Publié le 19 juin 2021 sur HomeAwayHouse had only one half of roll of toilet paper when we arrived. There was very little water pressure and no hot water. If you turned the washing machine on the water in the rest of the house quit working. Downstairs TV did not work. Property needs landscaping and a new set of stairs going to the pond.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi Will! Thank you for taking the time to leave us this valuable feedback! Since your departure, we have repaired the TV and are having the water issue looked further into. We have also passed along your comments regarding the landscaping to our local staff and homeowners so that we can address this as quickly as possible. We do hope that we have another chance in the future to impress you!
par un voyageur
Loved the private lake
Publié le 25 avr. 2021 sur HomeAwayThis is a townhouse with just a few units sharing a private lake. Maybe grandson was thrilled to catch some small bass. My son in law caught a good size catfish. All went back in the lake. My only complaint is that the stairs going to to upstairs bedrooms have small treads. We had to take care not to slip going down.
par un voyageur
Great place to stay
Publié le 20 mars 2021 sur HomeAwayExactly as described. Spacious, clean, and cozy. Will definitely stay here again!
par un voyageur
Peaceful Mountain Retreat
Publié le 7 déc. 2020 sur HomeAwayLovely place in the mountains!
par un voyageur
The actual house does not at all resemble the pictures....the house was old, worn down, floors uneve
Publié le 23 nov. 2020 sur HomeAwayno TV instructions...beds were excellent.....the rest of the property was sub par
par un voyageur
Bearadise
Publié le 12 nov. 2020 sur HomeAwayNo hot water for 3 days.
Had to put garbage in cat, carry it thru another
gate and bins were full
par un voyageur
Filthy. Pictures deseiving
Publié le 12 oct. 2020 sur HomeAwayHouse had bad smell. Carpet, cabinets with utencils dirty, all the towels and bedsheets had stains, hairs, the beds and dirt. The fans and vents had lots dust. Stairs are missing some railing making it very dangerous. The carpet and fans from screen porch also filthy. Not happy at all
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for booking with us! We are sorry to hear of the disappointing experience you had in our home. Since your visit, the carpets have been cleaned, the railing to the stairs has been repaired, and the home has undergone a deep clean to ensure future guests do not encounter these issues. We appreciate your feedback, and please know our guest services team is available 24 hours a day to assist with any issues you may have while in the home. We hope to host you for a more enjoyable stay in the future!
