Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 déc. 2023 sur Hotels
par un voyageur
Hôtel a éviter
Publié le 14 avr. 2019 sur HotelsÇa sentait la drogue dans les corridors et l’odeur se répandait dans la ventilation des chambres, l’eau de la douche a pris 10 min avant d’etrre Chaude, il n’y avait rien pour déjeuner (2-3 barres tendres) , mal insonorisé, meubles en piètre état , vieux mobilier, malpropre
Commentaires de Gestion de l’hôtel
15 avr. 2019 par Hotel Management, Gestion de l’hôtel
Dear Annie, thank you for choosing our hotel for your accommodation needs and for the welcomed feedback. We are so very sorry for the inconvenience you experienced due to the smoke smell throughout the hotel. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you again for being our valued guest, and we hope to welcome you once again to our hotel.
Sincerely,
Hotel Management
par un voyageur
Envoyer un ennemi
Publié le 18 mars 2019 sur HotelsCet Hôtel est une vrai honte.
Accueille très décevant
Petit déjeuner inclue dans l’entrée de l’hôtel consistant à thé ou café accompagné d’un nuffin sous plastique.
Un vrai cauchemar pour ce tarif.
Bien à vous
Commentaires de Gestion de l’hôtel
19 mars 2019 par Hotel Management, Gestion de l’hôtel
Laurence, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again.
Sincerely,
Hotel Management
par un voyageur
Publié le 20 juin 2018 sur Expedia
Commentaires de Gestion de l’hôtel
21 juin 2018 par Hotel Management, Gestion de l’hôtel
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon.
Sincerely,
Hotel Management
par un voyageur
Publié le 4 oct. 2024 sur Hotels
par un voyageur
Publié le 2 oct. 2024 sur Expedia
I was shocked about the overall property condition
Someone was cooking and smoked my floor up i thought it was a forest?
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for sharing your experience. Your feedback is invaluable in helping maintain a comfortable environment for all guests. We apologize for the disruption caused by the smoke and will review our procedures to prevent similar incidents. Guest satisfaction is a top priority, and your comments will help ensure improvements are made. We hope to welcome you back for a much more enjoyable stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Buen servicio.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The bathtub is very dirty. It hasn't been cleaned in a long time.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Yuriy,We apologize for the cleanliness issues you encountered. We take pride in maintaining high standards of hygiene and cleanliness and regret falling short of your expectations. We will address them with our housekeeping and ensure our room meets our standards. Please note that your comfort and well-being are paramount. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Didn’t fell safe. Room was dirty. Noise at night
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Chris,We sincerely apologize for the subpar experience during your stay. We take pride in maintaining high standards of hygiene and cleanliness and regret falling short of your expectations. This will be addressed with our housekeeping and ensure our room meets our standards. We are also sorry for the noise disruption. We will address them with our team and ensure such disruptions are minimized in the future. Additionally, we take your safety and comfort seriously. As a safety measure, we work closely with the local police to provide a safe and secure environment for all our guests. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this visit.Sincerely,Hotel Management
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Very clean!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Alexandra, Thank you so much for your kind words about Extended Stay America! We are thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management
