Note fondée sur 287 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 janv. 2023 sur Expedia
C'était juste exceptionnel l'accueil le service le personnel ...le cadre etait merveilleux les plages sont à couper le souffle.
Commentaires de Gestion de l’hôtel
29 janv. 2023 par Executive Office Manager, Gestion de l’hôtel
Dear yacine,We are delighted that you had such an exceptional experience at Hard Rock Hotel Maldives. Your kind words about the warm welcome, wonderful service, and dedicated band (team) are truly appreciated. We are also happy that you found the setting to be wonderful and the beaches to be breathtaking.On behalf of the entire team at our resort, we would like to extend our sincerest gratitude for taking the time to share your feedback. We are honoured to have played a small part in making your stay an unforgettable one. We hope to have the pleasure of welcoming you back in the near future for another delightful stay.Sent from Backstage,Jemma
par un voyageur
Publié le 1 janv. 2022 sur Expedia
par un voyageur
Publié le 23 mars 2020 sur Hotels
Commentaires de Gestion de l’hôtel
24 mars 2020 par HRHMaldives, Gestion de l’hôtel
Dear Guest,
Thank you for the rating. We hope you come visit us again.
Sent from backstage,
On behalf of The Band at Hard Rock Hotel Maldives,
Agatha
par un voyageur de Paris
Publié le 26 févr. 2020 sur Expedia
La propreté et le service sont excellents
Le personnel agréable
Commentaires de Gestion de l’hôtel
28 févr. 2020 par HRHMaldives , Gestion de l’hôtel
Dear Abdulrazzag,
Thank you for your review. We are happy you had a great time. Thank you for choosing to stay with us and we hope we get to welcome you back to stay with us.
Sent from backstage,
On behalf of The Band at Hard Rock Hotel Maldives,
Agatha
par un voyageur
Publié le 30 août 2024
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Executive Office Manager, Gestion de l’hôtel
Dear Ronnie Joe,On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.Sent from Backstage,JemmaExecutive Office Manager
par un voyageur
Publié le 20 août 2024 sur Expedia
The whole property was amazing. It’s no way I can pick one thing that was better than the other
Commentaires de Gestion de l’hôtel
23 août 2024 par Executive Office Manager, Gestion de l’hôtel
Dear Jakiel,On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.Sent from Backstage,JemmaExecutive Office Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
Thank you Mr. Sato and the whole team.
Commentaires de Gestion de l’hôtel
17 août 2024 par Executive Office Manager, Gestion de l’hôtel
On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.
par un voyageur
Publié le 15 août 2024 sur Expedia
それぞれの施設のトイレも非常に綺麗で、スタッフもスタッフ親切フレンドリーでとても良かったです。
毎朝ヨガやって朝食食べて、プールでノリノリアクアビクス、全てが最高でした😃
絶対にまたここで宿泊したい！！
Commentaires de Gestion de l’hôtel
17 août 2024 par Executive Office Manager, Gestion de l’hôtel
On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.
par un voyageur de Miami Beach
Publié le 12 août 2024 sur Expedia
The staff is friendly, how ever check in process was too long, we did upgrade to all inclusive and they didn’t have it in the reservation, they had to check with reservations department which took another waiting time, we were celebrating a wedding anniversary and they said they have complimentary room decoration and a cake but the decoration didn’t happen either.
Buggy service is not frequently and if it’s raining and you ask them to pick you up on their way they won’t stop.
Beach area is beautiful and food quality is great.
Commentaires de Gestion de l’hôtel
12 août 2024 par Executive Office Manager, Gestion de l’hôtel
Dear Emiliana,We are saddened that your recent stay with us at Hard Rock Hotel Maldives didn’t meet your expectations, especially during such a special occasion as your wedding anniversary.Your feedback is invaluable and we sincerely apologize for the shortfalls you experienced. We understand how these moments should have added joy to your special occasion. Please know that these oversights are not reflective of the experience we normally provide. Your room reservation arrived just the night before, which may have contributed to the confusion with our Team, however, we fully acknowledge that this is no excuse. Your special moments deserve attention to detail and we regret that this was not the case.On a positive note, we are pleased to learn that you enjoyed the beauty of our beach and the quality of our food, which are both elements we take great pride in.Emiliana, we would love the opportunity to make things right and provide you with the experience you envisioned. If your travels bring you back to the Maldives, please consider giving us another opportunity to deliver the amplified service and authentic experiences that you deserve.Sent from Backstage,JemmaExecutive Office Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
総合的に全てとても良かったのだか、
バギーを頼んだ際の配車が遅い。
チェックアウトの時に船が出る時間の近くまで待たされた事が本当に残念な印象になった。
Commentaires de Gestion de l’hôtel
7 août 2024 par Executive Office Manager, Gestion de l’hôtel
Dear Hiroko,We appreciate you taking the time to share your feedback about your recent stay at Hard Rock Hotel Maldives and it is wonderful to read that overall, you had an amazing experience with us.Our goal is to ensure our guests feel like rockstars from the moment they arrive until they depart, so we regret about the delay you encountered with the buggy service. We strive to deliver an authentic experience that rocks and we regret that this aspect of your stay fell short. We apologize for any inconvenience the delay may have caused, especially as you were preparing to depart.Thank you once again for sharing your candid feedback. We hope to welcome you back soon for an inspiring journey that reflects the essence of Hard Rock - where the vibe, music and mood create unforgettable memories.Love All - Serve AllSent from Backstage,JemmaExecutive Office Manager
