Note fondée sur 93 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Need to enforce 10 m smoking rule
Publié le 26 sept. 2024 sur HotelsStaff were great but property in need of TLC. Had issues with other guests smoking out side room. Due to door gaps smell pervaded room.
I thought there was a law that said you couldn’t smoke within a 10 m of a building entrance??
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Services, Gestion de l’hôtel
Dear John,Thank you for your review. We’re glad you found the staff great, but we’re sorry to hear about the smoking issue. The legal requirement on QLD is 5 metres. We appreciate you bringing this to our attention and will ensure that the 5-meter smoking rule is enforced more strictly to prevent discomfort for our guests.We hope to provide a better experience on your next visit.Kind regards, Guest Services, Emerald Central Hotel
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Services, Gestion de l’hôtel
Dear Valued Guest,Thank you for choosing to stay at Emerald Central Hotel.We apologise for the inconvenience you experienced regarding the cleaning. We understand that this is important, and we will ensure that our cleaning staff are more attentive in the future.We hope to welcome you back in the future.Kind regards,Guest ServicesEmerald Central Hotel
par un voyageur
Publié le 23 août 2024 sur Wotif
You can hear all the plumbing going through the walls and the Air Conditioning is almost non existent
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Services, Gestion de l’hôtel
Dear Petra,Thank you for your feedback. I’m sorry to hear about the issues with plumbing noise and the air conditioning. We’ll investigate these concerns to improve our guest experience.We appreciate your comments and hope to have the chance to offer a better stay in the future.Kind regards, Guest Services Emerald Central Hotel
par un voyageur
Publié le 15 août 2024 sur Expedia
Centrally located
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Services, Gestion de l’hôtel
Dear Jennifer,Thank you for sharing your feedback! We're glad you enjoyed our central location.Travel safely to your next destination, and we hope to welcome you back soon.Kind regards,Guest ServicesEmerald Central Hotel
par un voyageur
Publié le 15 août 2024 sur Expedia
Beds not being stable
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Services, Gestion de l’hôtel
Dear Ryan,Thank you for your feedback on your stay at Emerald Central Hotel. We apologise that the bed was not comfortable for you. A good night's sleep is essential for a pleasant stay, and we understand your disappointment.We hope you'll give us another opportunity to provide you with a more comfortable stay in the future.Kind regards,Guest ServicesEmerald Central Hotel
par un voyageur
Publié le 3 août 2024 sur Expedia
The room was basic but clean and comfortable.
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Services, Gestion de l’hôtel
Dear Bruce,Thank you for your feedback. We're pleased that you found the room clean and comfortable.Your satisfaction is important to us, and we hope to welcome you back again soon.Kind regardsGuest ServicesEmerald Central Hotel
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Great stay
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Craig,Thank you for your lovely review. We're delighted you enjoyed your stay.We hope to welcome you back again soon.Kind regardsGuest Services
par un voyageur
Publié le 3 juill. 2024 sur Hotels
room show clear signs of wear and tear. in shower show curtain too short to cover opening, hot tap as cold and cold tap was hot, plastic vent on roof was disintegrating.
main room, no plug for sink. power point at bed level. aircon very low on the wall and noisy. plates not clear.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Renee,Thank you for your detailed feedback. We're sorry about the issues you experienced with the room. Your comments have been noted, and we will address these matters with our maintenance team to ensure improvements are made.We appreciate your input and will work hard to provide a better experience for our guests.Kind regards, Guest Services, Emerald Central Hotel
par un voyageur
Publié le 1 juill. 2024 sur Wotif
Appeared to be busy, car parking was available at my room. Also it was so quiet especially in the morning as no noise woke me as people left earlier than I needed to. Would stay again. 🙂🙂🙂🙂
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Christine,It's fantastic to hear that you had a positive experience at Emerald Central Hotel. We're thrilled that you found our parking convenient and our environment quiet, allowing for a peaceful morning sleep. Your kind words and high rating are greatly appreciated!We're delighted that you would choose to stay with us again.Travel safely to your next destination, and we look forward to seeing you next timeKind regards,Guest Services,Emerald Central Hotel
par un voyageur
Publié le 30 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Rena,Thank you for your review. We appreciate your feedback. We hope to have the opportunity to provide you with a better experience on your next visit.Kind regards, Guest Services, Emerald Central Hotel
