Note fondée sur 226 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 oct. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Anu, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations. Our goal is to provide a high-quality experience to all our customers, and it seems we fell short this time.Could you please share more details about what went wrong or how we could improve? We truly value your input and want to ensure we address any issues so that your next experience is much better.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Anu, Gestion de l’hôtel
Thank you for your feedback!We're thrilled to see you had a positive experience with us. We're always striving to improve, so if there's anything we could do to make it a 5/5 next time, please feel free to share your thoughts. Your input helps us grow and serve you even better!Looking forward to seeing you again soon!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Anu, Gestion de l’hôtel
Thank you for your feedback! We appreciate your honesty and would love to know what we can do to improve your experience. Your insights help us get better and ensure future visits are more enjoyable.
par un voyageur
Publié le 27 sept. 2024 sur Wotif
Clean quiet and easy
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Anu, Gestion de l’hôtel
"Thank you! I'm glad you enjoyed the calmness and cleanliness. We strive to make everything as comfortable and simple as possible for our guests. Hope to see you again soon!"
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Anu, Gestion de l’hôtel
Thank you so much for your 4-star rating! We're glad you had a good experience. Please let us know if there's anything we can do to make your next visit a 5-star one. We appreciate your feedback!
par un voyageur
Publié le 3 août 2024 sur Wotif
Reception was unattended. Room was dirty, rubbish not cleaned from previous guest. Air Conditioning/heater did not work.
Commentaires de Gestion de l’hôtel
4 août 2024 par Anu, Gestion de l’hôtel
Dear Tracey,We sincerely apologize for any inconvenience you may have encountered. Our reception team is available around the clock to assist you with your needs. We have promptly addressed your request within two minutes. Our commitment to providing exceptional service is unwavering, and we assure you that we are taking steps to prevent a recurrence of this issue. To operate the air conditioning, please insert your key card into the designated slot. Additional information is available in the guest booklet provided in your room.We sincerely apologize for the condition of your room. We understand that this is unacceptable, and we are truly sorry for any inconvenience it may have caused. We are committed to providing a comfortable and enjoyable stay for all our guests, and we assure you that we are taking steps to prevent this from happening again.
par un voyageur
Publié le 17 juill. 2024 sur Expedia
It was good for a last minute booking, so I wasn’t very picky. It was just little things: 1) TV wouldn’t work, 2) light flickering in the room.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Anu, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear that our hotel was a convenient option for your last-minute booking. We apologize for the issues with the TV and the flickering light. Your comments are valuable to us, and we will address these concerns to improve our guests' experience. We hope to have the opportunity to welcome you back for a more seamless stay in the future.
par un voyageur
Publié le 3 mai 2024 sur Wotif
Nice place to stay
Commentaires de Gestion de l’hôtel
5 mai 2024 par Anu, Gestion de l’hôtel
Thank you for the four-star rating! We're thrilled to hear that you enjoyed your stay with us. If there's anything specific that made your experience memorable, we'd love to hear about it. We're constantly striving to improve and your feedback is invaluable to us. We hope to have the pleasure of hosting you again in the future!
par un voyageur
Publié le 24 mars 2024 sur Expedia
Exellent sevice, great food
Commentaires de Gestion de l’hôtel
25 mars 2024 par Anu, Gestion de l’hôtel
Thank you so much! We're delighted to hear that you enjoyed your stay with our excellent service and good food. Providing our guests with a comfortable and enjoyable experience is always our top priority. We look forward to welcoming you again in the future!
par un voyageur
Publié le 12 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mars 2024 par Chandu, Gestion de l’hôtel
Thank you for your positive review! We're glad you enjoying your stay.
