Ratings based on 218 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 24, 2024 on Expedia
Exellent sevice, great food
Comment from Hotel Management
Mar. 25, 2024 by Anu, Hotel Management
Thank you so much! We're delighted to hear that you enjoyed your stay with our excellent service and good food. Providing our guests with a comfortable and enjoyable experience is always our top priority. We look forward to welcoming you again in the future!
by A traveller
Posted Feb. 2, 2024 on Expedia
Where is located
Comment from Hotel Management
Feb. 3, 2024 by Anu, Hotel Management
Thank you so much for taking the time to leave a 4-star rating! We truly appreciate your feedback and support. If there's anything specific you liked or didn't like about your experience, please feel free to share it with us. We're always striving to improve and provide you with even better service in the future. Your input is valuable to us, and we hope to have the opportunity to earn that elusive 5th star on your next visit!
by A traveller
Posted Dec. 3, 2023 on Lastminute
I don’t like giving bad reviews but we stayed in a family room for 1 night. Unfortunately, our sheets had not been changed. When putting the kids to bed, we pulled back the sheets to discover hairs throughout the bedding. We checked the other bed and it too had hairs. We told management and they did come and change the sheets but it didn’t leave a very nice feeling knowing our beds weren’t clean.
Comment from Hotel Management
Dec. 15, 2023 by Anu, Hotel Management
We sincerely apologize for the inconvenience you experienced during your recent stay. It's disheartening to hear about the issues with the bedding, and we're taking immediate steps to address this matter internally. Your comfort is our top priority, and we regret that we fell short of our usual standards. Please consider this an isolated incident, and we would be grateful for the opportunity to make it right. If you choose to stay with us again, we assure you that we will do everything in our power to provide a clean and comfortable experience. Thank you for bringing this to our attention, and we appreciate your understanding.
by A traveller
Posted Nov. 15, 2023 on Expedia
The pool and restaurant were great everything else not so great
Comment from Hotel Management
Nov. 15, 2023 by Anu, Hotel Management
I appreciate your feedback, and I'm sorry to hear that not everything met your expectations. Your comments are valuable, and if you have specific concerns or suggestions, feel free to share them so that the necessary improvements can be considered. Whether it's about accommodations, service, or any other aspect, your input can help the establishment enhance the overall experience for future visitors.
by A traveller
Posted Oct. 9, 2023 on Wotif
Full of drunken coal mine workers noisy all night loud early morning no parking available. It is by far the worst hotel I have ever stayed at
Comment from Hotel Management
Oct. 9, 2023 by Anu, Hotel Management
Dear Donna,We apologize for the inconvenience you experienced during your stay. We take your feedback seriously and will work to address the noise and parking issues. Your satisfaction is important to us, and we hope you'll give us another chance to provide a better experience in the future.
by A traveller
Posted Sep. 21, 2023 on Wotif
Loved the two bedrooms that we had. Perfect for our short stay in Emerald.
Comment from Hotel Management
Sep. 21, 2023 by nag, Hotel Management
Thank you so much! We're delighted to hear that you enjoyed your stay in Emerald. Providing our guests a comfortable and enjoyable experience is always our top priority. If there's anything else you loved or any suggestions you have we'd love to hear it.We look forward to welcoming you again in the future!
by A traveller
Posted Sep. 13, 2023 on Wotif
Parking was a bit tight and hard to park in some area's, especially with a one way drive through but other than that, it was good, i would stay here again
Comment from Hotel Management
Sep. 15, 2023 by nag, Hotel Management
I appreciate your feedback about the parking situation at the location. It's valuable to know that it was a bit tight and challenging, particularly with the one-way drive-through. However, I'm glad to hear that aside from this inconvenience, you had a good experience and would consider staying there again. Your input will likely be helpful for both the management and future guests. Thank you for sharing your thoughts!
by A traveller
Posted Sep. 8, 2023 on Hotels
Comment from Hotel Management
Sep. 8, 2023 by nag, Hotel Management
Wow, thanks for the review! We're thrilled you had an excellent experience with us. Your support is appreciated, and we can't wait to serve you again.
by A traveller
Posted Aug. 24, 2023 on Expedia
Comment from Hotel Management
Aug. 28, 2023 by chandu, Hotel Management
Thank you so much for taking the time to leave a 4-star rating! We truly appreciate your feedback and support. If there's anything specific you liked or didn't like about your experience, please feel free to share it with us. We're always striving to improve and provide you with even better service in the future. Your input is valuable to us, and we hope to have the opportunity to earn that elusive 5th star on your next visit!
by A traveller
Posted Aug. 4, 2023 on Expedia
Clean, comfortable, friendly staff and patio
Comment from Hotel Management
Aug. 9, 2023 by nag, Hotel Management
Thank you for your valuable feedback.
