Note fondée sur 221 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 août 2024 sur Wotif
Reception was unattended. Room was dirty, rubbish not cleaned from previous guest. Air Conditioning/heater did not work.
Commentaires de Gestion de l’hôtel
4 août 2024 par Anu, Gestion de l’hôtel
Dear Tracey,We sincerely apologize for any inconvenience you may have encountered. Our reception team is available around the clock to assist you with your needs. We have promptly addressed your request within two minutes. Our commitment to providing exceptional service is unwavering, and we assure you that we are taking steps to prevent a recurrence of this issue. To operate the air conditioning, please insert your key card into the designated slot. Additional information is available in the guest booklet provided in your room.We sincerely apologize for the condition of your room. We understand that this is unacceptable, and we are truly sorry for any inconvenience it may have caused. We are committed to providing a comfortable and enjoyable stay for all our guests, and we assure you that we are taking steps to prevent this from happening again.
par un voyageur
Publié le 17 juill. 2024 sur Expedia
It was good for a last minute booking, so I wasn’t very picky. It was just little things: 1) TV wouldn’t work, 2) light flickering in the room.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Anu, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear that our hotel was a convenient option for your last-minute booking. We apologize for the issues with the TV and the flickering light. Your comments are valuable to us, and we will address these concerns to improve our guests' experience. We hope to have the opportunity to welcome you back for a more seamless stay in the future.
par un voyageur
Publié le 3 mai 2024 sur Wotif
Nice place to stay
Commentaires de Gestion de l’hôtel
5 mai 2024 par Anu, Gestion de l’hôtel
Thank you for the four-star rating! We're thrilled to hear that you enjoyed your stay with us. If there's anything specific that made your experience memorable, we'd love to hear about it. We're constantly striving to improve and your feedback is invaluable to us. We hope to have the pleasure of hosting you again in the future!
par un voyageur
Publié le 24 mars 2024 sur Expedia
Exellent sevice, great food
Commentaires de Gestion de l’hôtel
25 mars 2024 par Anu, Gestion de l’hôtel
Thank you so much! We're delighted to hear that you enjoyed your stay with our excellent service and good food. Providing our guests with a comfortable and enjoyable experience is always our top priority. We look forward to welcoming you again in the future!
par un voyageur
Publié le 12 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mars 2024 par Chandu, Gestion de l’hôtel
Thank you for your positive review! We're glad you enjoying your stay.
par un voyageur
Publié le 2 févr. 2024 sur Expedia
Where is located
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Anu, Gestion de l’hôtel
Thank you so much for taking the time to leave a 4-star rating! We truly appreciate your feedback and support. If there's anything specific you liked or didn't like about your experience, please feel free to share it with us. We're always striving to improve and provide you with even better service in the future. Your input is valuable to us, and we hope to have the opportunity to earn that elusive 5th star on your next visit!
par un voyageur
Publié le 3 déc. 2023 sur Lastminute
I don’t like giving bad reviews but we stayed in a family room for 1 night. Unfortunately, our sheets had not been changed. When putting the kids to bed, we pulled back the sheets to discover hairs throughout the bedding. We checked the other bed and it too had hairs. We told management and they did come and change the sheets but it didn’t leave a very nice feeling knowing our beds weren’t clean.
Commentaires de Gestion de l’hôtel
15 déc. 2023 par Anu, Gestion de l’hôtel
We sincerely apologize for the inconvenience you experienced during your recent stay. It's disheartening to hear about the issues with the bedding, and we're taking immediate steps to address this matter internally. Your comfort is our top priority, and we regret that we fell short of our usual standards. Please consider this an isolated incident, and we would be grateful for the opportunity to make it right. If you choose to stay with us again, we assure you that we will do everything in our power to provide a clean and comfortable experience. Thank you for bringing this to our attention, and we appreciate your understanding.
par un voyageur
Publié le 15 nov. 2023 sur Expedia
The pool and restaurant were great everything else not so great
Commentaires de Gestion de l’hôtel
15 nov. 2023 par Anu, Gestion de l’hôtel
I appreciate your feedback, and I'm sorry to hear that not everything met your expectations. Your comments are valuable, and if you have specific concerns or suggestions, feel free to share them so that the necessary improvements can be considered. Whether it's about accommodations, service, or any other aspect, your input can help the establishment enhance the overall experience for future visitors.
par un voyageur
Publié le 9 oct. 2023 sur Wotif
Full of drunken coal mine workers noisy all night loud early morning no parking available. It is by far the worst hotel I have ever stayed at
Commentaires de Gestion de l’hôtel
9 oct. 2023 par Anu, Gestion de l’hôtel
Dear Donna,We apologize for the inconvenience you experienced during your stay. We take your feedback seriously and will work to address the noise and parking issues. Your satisfaction is important to us, and we hope you'll give us another chance to provide a better experience in the future.
par un voyageur
Publié le 21 sept. 2023 sur Wotif
Loved the two bedrooms that we had. Perfect for our short stay in Emerald.
Commentaires de Gestion de l’hôtel
21 sept. 2023 par nag, Gestion de l’hôtel
Thank you so much! We're delighted to hear that you enjoyed your stay in Emerald. Providing our guests a comfortable and enjoyable experience is always our top priority. If there's anything else you loved or any suggestions you have we'd love to hear it.We look forward to welcoming you again in the future!
