Avis 'West of the Moon' Ocean Apt w/ Beach Access!

Owner’s Response: "Hi Maria, Kitchen appliances are new. Before you arrived we purchased a new microwave and coffee maker. The washer does not leak. Trash bags were under the sink, paper towels were in the cupboards, and more bathroom tissue was under the bathroom sink. There was (and is) no mold on the closet ceiling. We have our handy person, living right down the street, to attend to requests 24 hours a day. Thank you for the positive comments about the location, 30 yards away from beach access, and our excellent property manager. We provide a beach wagon, chairs, umbrella, and toys for the kids, a sturdy deck, gas and charcoal grills, free Netflix and Sling, and a private washer & dryer. We look forward to having future guests enjoy our beautiful Emerald Isle Beach at West of the Moon."

Alexis, We were quite surprised by your review. You texted us to see if you could extend your stay, and because of a prior commitment, we had to deny that request. We know that this upset you, but we had hoped you would understand. We have provided this documentation to Evolve for their records. At the beach, during the heavy season, contractors are very difficult to schedule. We had already scheduled someone to come by at 10:30 on the 20th. They are set to replace the linoleum in the bathroom and repaint all AC vents. After this is done we have another guest checking in. We do apologize for the inconvenience but as business owners, we have to get things done when we have time. We try to ensure that the property is up to date on maintenance and we make upgrades to make it a great place for all our guests to enjoy. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to strive for the 5-star experiences we know we can deliver.

From the owner: "We were thrilled to hear you wanted to extend your stay, unfortunately, the date requested was already booked by another traveler. West of the Moon is 30 yards from beach access, and we provide a wagon, beach chairs, umbrella, boogie boards, skimboard, masks and snorkels, swim goggles, and an entire sandcastle play set for the children. From the property, you can see the ocean and hear the waves on the shoreline. The first photo listed is from the second beach access to the right -We constantly update the property: new skylight, new wood flooring, new linoleum in kitchen and laundry area, new patio furniture, new router/modem, and other new furniture. The furniture is excellent and spacious, especially the large wrap-around leather couch. It's great for a big family and does not squeak. We provide two benches in addition to the four chairs, as the maximum capacity is six vacationers. Also, we provide a high chair for a baby/toddler. -The dishes were washed before our guest arrived. -We have addressed your comments with our local team to ensure our high standards are being met and all efforts are consistent and thorough. -We enable renters to stay a minimum of only two nights versus an entire week like most property managers in Emerald Isle. -There are no nails protruding from the wood step, no mold in the bedroom closet, and the bathroom sink drains quickly. We take our guest experience seriously and strive to provide an enjoyable stay for each guest. Thank you for taking the time to leave a review. Your feedback is important to us, and we appreciate the opportunity to address these concerns. We would love to host you again and will strive to ensure you have a 5-star stay upon your return!"