Ratings based on 1,053 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 1, 2024 on Expedia
The water park was great. The rooms were clean and staff was friendly.
Comment from Hotel Management
Oct. 15, 2024 by Guest Services, Hotel Management
Thank you for your excellent feedback!
by A traveller
Posted Sep. 30, 2024 on Hotels
Comment from Hotel Management
Oct. 15, 2024 by Guest Services, Hotel Management
Thank you for your excellent feedback!
by A traveller
Posted Sep. 29, 2024 on Expedia
Nice place to stay for a short visit
Comment from Hotel Management
Sep. 29, 2024 by Raman, Hotel Management
We’re thrilled to hear you enjoyed your stay! Your positive feedback motivates us to keep providing excellent service. See you next time!
by A traveller
Posted Sep. 28, 2024 on Expedia
I had an excellent stay. The room had everything I needed and was very pleasant.
Comment from Hotel Management
Oct. 15, 2024 by Guest Services, Hotel Management
Thank you for your excellent feedback!
by A traveller
Not clean
Posted Sep. 28, 2024 on HotelsChecked the air filters on the air conditioner, both were plugged so I brought them down to the front desk where they did nothing about it (see pictures). Also the bath tub didn’t drain very fast so while having a shower the water was ankle deep and I told the front desk as well with nothing being done about it
by A traveller from Sooke
Posted Sep. 24, 2024 on Expedia
Great family destination.
Comment from Hotel Management
Sep. 26, 2024 by Guest Services, Hotel Management
Thank you for your excellent feedback!
by A traveller
Posted Sep. 24, 2024 on Expedia
Comment from Hotel Management
Sep. 26, 2024 by Guest Services, Hotel Management
Thank you for your excellent feedback!
by A traveller
Posted Sep. 23, 2024 on Expedia
by A traveller
Posted Sep. 23, 2024 on Expedia
Didn't like they limited the amount of breakfast served.
by A traveller
Posted Sep. 23, 2024 on Expedia
We had a 2 bedroom king suite. Great size and amenities. Kitchenette had plates, cups, and cutlery, etc., stove top, microwave, and good size fridge. Both bedrooms were a great size with their own dresser and TV. The living room sofa has a pull out bed (kinda springy). It also had a dresser and TV, so lots of storage space. The bathroom has two sinks and a separate room for the toilet. We had two adults and 4 kids sleep in this room very comfortably. The room was clean, but some of the fixtures were showing some wear and tear. No signs of bugs. Very quiet where we were at the end of the hall on the 4th floor.
The hallways and common spaces were also very clean (note for people with scent allergies: they use air fresheners in the hallways). The breakfast had more than enough options for our picky eaters. It included ready-made omelets, bacon (the pre-cooked kind), breakfast sausage, french toast, waffles, fruit, yogurt, cereal, muffins, bagels, etc.
The waterslides/pools were a huge hit with the kids. They spent hours in there and can't wait to go back. Recommend ear plugs for the adults watching their kids in the pool area.
Staff were great here. We will definitely stay here again.
Comment from Hotel Management
Sep. 26, 2024 by Guest Services, Hotel Management
Thank you for your excellent feedback!
