Note fondée sur 325 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par David
Bon rapport qualité-prix
Publié le 16 août 2017 sur HotelsGrand hôtel un peu impersonnel mais bien situé à proximité d'une magnifique plage. La chambre était d'une très grande taille mais franchement vieillissante. La literie a également connu des jours meilleurs. Le petit déjeuner est bon et offrant une belle variété. La cuisine du bar est très moyenne. Il ne faut pas attendre plus de cet hôtel que ce que le prix nous promet. Wifi de très mauvaise qualité.
par brenguier de mazan
Publié le 5 juin 2014 sur Hotels
grande chambre, bel emplacement,bonne restauration
par un voyageur
Publié le 25 sept. 2024 sur Hotels
We had a lovely room, however the service was consistently poor. It was disorganised, which is unfortunate. But when we were charged €30 for a fruit salad before complaining multiple times about the insanity of the price.
We were charged for a dessert we sent back as it was nothing like the ingredients listed on the menu and the manager on duty went off in a huff, checked the menu; and instead of apologising and acknowledging we were correct, he threw a menu at us and told us to pick something else. No one came back to take any such order until the other desert - the fruit salad was already eaten. It was a disaster. We argued over the bill three times. The manager was there, walked out of the kitchen area multiple times, saw we were still there, arguing over the €30 charge for a bowl of fruit - mainly an apple - or the dessert we sent back as it contained an ingredient we couldn’t eat, but also didn’t contain the ingredients listed on the menu; and he just kept scurrying away from the dining room once he saw us.
So I wouldn't recommend it personally. Dinner took ages to order, receive and dessert even longer - before the drama over one of them. The inaccurate bill was the final straw. To be fair to one waiter be tried to fix it, but the manager refusing to solve it, or apologise is a disgrace. €30 for a fruit salad of mainly apple is absolutely insane and clearly should have been acknowledged as a mistake, but not by here. Made it a poor evening. The room is fine though.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Diamond Coast Hotel, Gestion de l’hôtel
Thank you for sharing your detailed feedback. I’m sincerely sorry to hear about your disappointing experience with our service and the issues you faced during your dinner. This is not reflective of the standard we strive to provide at the Diamond Coast Hotel, and I completely understand your frustration, particularly regarding the miscommunication over the menu, the incorrect charges, and how the situation was handled.Please know that I will be addressing this with our management and restaurant teams to ensure that situations like this do not happen again. The service you described falls far below our usual standards, and I deeply apologise for the inconvenience caused.I’m glad to hear that you were happy with your room, but I understand that the overall experience was far from satisfactory. We truly appreciate your feedback, as it helps us improve, and I hope we can have the chance to welcome you back in the future to provide the experience you deserve.Kind regards,Jackie O'BrienSales and MarketingDiamond Coast Hotel, Enniscrone
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Bar air con was a bit cool in evening
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Diamond Coast Hotel, Gestion de l’hôtel
Thank you for your feedback. We’re glad you enjoyed your visit, but I’m sorry to hear that the bar felt a bit cool in the evening. We’ll look into adjusting the air conditioning to ensure a more comfortable atmosphere for all our guests.We hope to welcome you back soon for an even better experience!Kind regards,Jackie O'BrienSales and Marketing Diamond Coast Hotel, Enniscrone
par un voyageur
Publié le 27 août 2024 sur Expedia
So many children around, screaming and running around the corridor. Also in the dining area, touching food they were unsupervised.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Diamond Coast Hotel, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I’m sorry to hear that your stay was disrupted by noise and unsupervised children. We understand how important a peaceful environment is, especially in common areas like the dining room. We will certainly review this with our team to ensure better management of such situations.Your feedback is invaluable, and we hope to have the opportunity to provide you with a more relaxing experience in the future.Kind regards,Jackie O'BrienSales and MarketingDiamond Coast Hotel, Enniscrone
par un voyageur
Publié le 21 août 2024 sur Expedia
Beautiful area and hotel! We loved staying here and talking with the locals. Easy walk to get down by the beach.
Commentaires de Gestion de l’hôtel
26 août 2024 par Diamond Coast Hotel, Gestion de l’hôtel
Thank you for taking the time to fill in a review, for sharing your experience with us and choosing the Diamond Coast Hotel as we know there are lots of amazing hotels available! We truly appreciate your feedback and will be sure to share it with our team! Looking forward to welcoming you back again soon! Warmest RegardsJackie O'Brien - Sales and Marketing Diamond Coast Hotel
par un voyageur
Average at best
Publié le 10 août 2024 sur HotelsExpensive for what it was. Our executive suite was just a large room. No frills. Dinner ok. Breafast poor due to delays in seating and average buffet. Not worth what we paid. Staff mostly friendly.
Commentaires de Gestion de l’hôtel
12 août 2024 par Diamond Coast, Gestion de l’hôtel
Thank you for taking the time to share your feedback on your recent stay at the Diamond Coast Hotel. I’m sorry to hear that your experience did not meet your expectations, particularly regarding the value for money and the dining options.I regret that you found the executive suite to be lacking in frills and that the dinner and breakfast services did not meet your standards. We strive to provide a high-quality experience for all our guests, and I apologise for any shortcomings in the buffet and the delays in seating.It’s good to hear that you found our staff to be mostly friendly. I will be sure to share your comments with our team as they work hard to offer excellent service.Your feedback is invaluable, and I appreciate you bringing these issues to our attention. We will review your comments to make improvements where needed and hope to have the opportunity to provide you with a more enjoyable stay in the future.Thank you again for your input.Warmest Regards, Jackie O'BrienDiamond Coast Hotel
par un voyageur
Publié le 2 août 2024 sur Expedia
It was missing shampoo,hand cream and the dining room is a misery to get into. We waited 25 minutes to get a table for 3. The food choices were very limited by that time. If you wanted hot chocolate you had to pay in cash on the spot Ridiculous. You could not put the charge on your room bill so you had to go back to your room to get your purse. Clean rooms and an excellent staff should get a shout out but the dining room must change it’s policy
Commentaires de Gestion de l’hôtel
12 août 2024 par Diamond Coast, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent stay at the Diamond Coast Hotel. I’m glad to hear that you found our rooms clean and our staff excellent. Your positive comments about our team are greatly appreciated.I’m truly sorry to learn about the issues you encountered with the missing amenities, the wait time for a table, and the dining room policies. I apologize for any inconvenience caused by the lack of shampoo and hand cream in your room, and I will ensure that our housekeeping team addresses this immediately.Regarding the dining room experience, I regret that the wait time and limited food choices affected your visit. We understand that these aspects can impact your overall enjoyment, and I will discuss your feedback with our restaurant team to find ways to improve our service and dining options.I also apologise for the inconvenience of having to pay for hot chocolate in cash. We will review our payment options and procedures to make sure they are more convenient for our guests in the future.Thank you for bringing these concerns to our attention. We hope to have the opportunity to provide you with a more seamless and enjoyable experience on your next visit.Warmest regards,Jackie O'BrienSales and Marketing DirectorDiamond Coast Hotel
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Staff were amazing and helpful. Noisy kids running around very late was dealt with very well. I needed a hotel for a night and this was the nearest, if I had kids travelling with me it would have been ideal
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Reservations, Gestion de l’hôtel
Hi Jude, Thank you for taking the time to fill in a review we truly appreciate your feedback. I am glad your concerns were addressed during your stay and I hope that you will be back to visit with us again! Warmest Regards, BhíbhinnDiamond Coast Hotel
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Diamond Coast, Gestion de l’hôtel
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