Note fondée sur 295 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,1 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2024 sur Expedia
Location
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Pine Grove Resort Management, Gestion de l’hôtel
Hi Jennifer, Thank you for your positive rating! We’re glad you enjoyed our location. It’s great to know that it added to your overall experience. If there’s anything we can do to make your next stay even better, we’d love to hear your suggestions.We hope to welcome you back to Pine Grove Resort soon!Best regards,
par un voyageur
Publié le 17 août 2024 sur Expedia
The town of Ephraim is perfect as far as location - bit of privacy - a lot less traffic than Sister Bay. All "resorts" have an older feel, but this one truly does -- nothing appears to be updated, stuck in the 70's/80s.
The positves:
* Awesome Staff
*Awesome View if you choose full harborside. Great patio with a perfect little table and chairs, complete with floral arrangements
* Free wine and cheese from 4PM til it's gone (usually 9)
* Cookies & bottle water upon check-in
* Door County Coffee, water, lemonade, hot cocoa & tea at your disposal off the lobby
* Cold breakfast that you can toast or heat yourself
* Large indoor pool and hot tub attached
Cons:
* Bathroom in the double queen room is unacceptably tiny. We only had 3 in this room, but it can fit 4 and there is no way that you can fit more than one in there at a time. That makes everything you do take so much longer waiting your turn.
* Long hair was on everything, from the carpet, to the chairs to the "fresh towels" - in which I put one to my face after my shower, only to spit out a long hair that was most definitely not mine.
* There were food pieces, crumbs and toys under the cushions of the chairs in our room (#203)
* Breakfast was less than ideal for my dietary restrictions. I could only have bananas and fruit in lobby. No plain oatmeal, everything had to be made and toasted yourself. (No eggs, although my boys microwaved the frozen Jimmy Dean egg sammies)
*Fitness room could not be accessed with your key
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Pine Grove Resort Management, Gestion de l’hôtel
Hi Rebecca, Thank you for taking the time to share your thoughts and for giving us a 4/5 rating. We’re glad to hear you enjoyed the location, the harborside view, and the various amenities like our complimentary wine and cheese, cookies, and the cozy patio setup. Your kind words about our staff mean a lot to us!We apologize for the aspects of your stay that fell short of expectations, especially the cleanliness issues and the size of the bathroom. We’re addressing these concerns with our housekeeping team to ensure this does not happen again. Your feedback on the breakfast options and the fitness room access is also noted, and we’ll work on improving these areas to better accommodate our guests.Thank you for highlighting both the positives and areas where we can improve. We hope you’ll consider staying with us again, and we’d love the opportunity to provide you with an even better experience next time.Best regards,
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Pine Grove Resort Management, Gestion de l’hôtel
Hi Jordan, Thank you for your rating and for choosing to stay with us. We appreciate your feedback and are always looking for ways to improve. If there’s anything specific you think we could work on, we’d love to hear your thoughts.We hope to have the opportunity to welcome you back and provide an even better experience in the future.Best regards,
par un voyageur
Publié le 15 août 2024 sur Expedia
In the heart of Door County
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Pine Grove Resort Management, Gestion de l’hôtel
Hi Edward, Thank you for your perfect rating! We’re delighted that you enjoyed our location in the heart of Door County. It’s wonderful to know that our central spot added to your experience.We look forward to welcoming you back to Pine Grove Resort for another great stay!Best regards,
par un voyageur
Publié le 8 août 2024 sur Hotels
Loved the seating area by the bay.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Pine Grove Resort Management, Gestion de l’hôtel
Hi Michelle, Thank you for your perfect 10/10 rating! We’re thrilled to hear that you loved the seating area by the bay. It’s a beautiful spot to relax and take in the views.We hope to welcome you back for another wonderful stay soon!Best regards,
par un voyageur
Publié le 7 août 2024 sur Expedia
Nice location, nice staff. Bed was not very comfortable.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Pine Grove Resort Management, Gestion de l’hôtel
Hi Debra, Thank you for your feedback and for the 4/5 rating! We’re glad to hear you enjoyed our location and found our staff to be nice. However, we apologize for the discomfort you experienced with the bed. Your comfort is important to us, and we will look into this matter to ensure a better experience for our guests.We hope to welcome you back for a more comfortable stay in the future!Best regards,
par un voyageur
Publié le 3 août 2024 sur Expedia
Cute, quaint property adjacent to the bay. Wonderful staff and services. Clean pool area. Comfortable beds. Appreciate the wine on arrival!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Pine Grove Resort Management, Gestion de l’hôtel
Hi Kimberly, Thank you for your wonderful 5/5 rating! We’re delighted to hear that you enjoyed our property, as well as the comfortable beds and clean pool area. Your kind words about our staff and services mean a lot to us. We’re also glad you appreciated the complimentary wine on arrival!We look forward to welcoming you back for another fantastic stay!Best regards,
par un voyageur de Eagan
Publié le 31 juill. 2024 sur Expedia
Great resort! Clean, friendly staff. Right on the beach and walking distance to restaurants.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Pine Grove Resort Management, Gestion de l’hôtel
Hi Yuliya, Thank you for your perfect 5/5 rating! We’re thrilled to hear that you had a great experience at our resort. It’s wonderful to know that you enjoyed our clean facilities, friendly staff, and the convenient location near the beach and restaurants.We look forward to welcoming you back for another fantastic stay!Best regards,
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Nice place. Easy parking. Very nice staff. Great getaway and will be back!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Pine Grove Resort Management, Gestion de l’hôtel
Hi Robert, Thank you for your fantastic 5/5 rating! We’re delighted to hear that you found our place nice and enjoyed the easy parking and our very nice staff. It’s wonderful to know you had a great getaway, and we can’t wait to welcome you back!Best regards,
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Good location. Rooms need to be spruced up a bit and had a strong disinfectant smell throughout the building. Breakfast was nothing special.
