Note fondée sur 191 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juill. 2024
Very clean with very polite staff.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Csilla,Thank you for staying with us at Clarion Pointe Near Erie Casino and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
par un voyageur
Publié le 24 juill. 2024
Slow front desk services. But, the room had a fridge and microwave which made our stay easier and very convenient.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Joanne,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager
par un voyageur de Punta Gorda
Publié le 2 juill. 2024 sur Expedia
It was fine for a 2 day stay
Commentaires de Gestion de l’hôtel
3 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Linda,It was great to have you staying with us at Clarion Pointe Near Erie Casino and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Sink not draining, was broken, tv didnt had any channels, no internet on tv (no netflix or other apps), cover sheet was dirty, floors in room were so dirty and staff unhelpful. Breakfast was good, a/c functioning well and no bad smell.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Julie,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Terrence,Thank you for staying with us at Clarion Pointe Near Erie Casino and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
par un voyageur
Publié le 1 juill. 2024 sur Expedia
The room was not supplied with enough washcloths for the whole group. There were not enough glasses in our room. The hotel looked new on the outside but there were minimal upgrades. The person working the desk could not help with any restaurant recommendations especially for a person with food allergies.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Jeffrey,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
par un voyageur
Publié le 1 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Charity,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
par un voyageur
Unclean!!!
Publié le 30 juin 2024 sur HotelsThe people were nice and tried to help but didn’t do a very good job cleaning. Our first room they gave us had not been cleaned at all. The beds were still messed up and dirty towels in the bathroom, floor had coffee or pop spilled all over etc… the 2nd room they gave us the floors were very dirty. They came up and mopped around the toilet where someone had pee splatter on the floor but the carpet had not been vacuumed and had multiple dirty spots that needed spot cleaned. I walked in my bare feet through the room and the bottom of my feet turned black. I had to wash my feet before I could put shoes on. The Kleenex box was empty, the shower curtain was moldy. It was overall not a clean place.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Charles,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
par un voyageur
Publié le 30 juin 2024 sur Expedia
Teri was very pleasant at check in. Also had an issue with our toilet and tv remote, which she quickly took care of. The beds and pillows are very comfortable. The rooms were ok clean but the bathrooms could have used a very deep cleaning on the floor and the bathtub needs replacing.
Commentaires de Gestion de l’hôtel
30 juin 2024 par General Manager, Gestion de l’hôtel
Dear Patti,We loved having you stay with us at Clarion Pointe Near Erie Casino. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
par un voyageur de Salem
Publié le 30 juin 2024 sur Expedia
Very nice hotel. Room was clean & the bed was very comfortable. Breakfast was good.
Commentaires de Gestion de l’hôtel
30 juin 2024 par General Manager, Gestion de l’hôtel
Dear Christine,We loved having you stay with us at Clarion Pointe Near Erie Casino. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
