Note fondée sur 898 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 janv. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Andre,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ERIE - I-90. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management
par un voyageur
Publié le 29 juill. 2023 sur Hotels
Pour le prix, les lits sont très confortables.
Commentaires de Gestion de l’hôtel
31 juill. 2023 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Cher invité,Nous apprécions vos commentaires suite à votre récent séjour avec nous au RED ROOF INN ERIE - I-90. C'est bon d'entendre que votre séjour était abordable et que les lits étaient confortables.Les commentaires de nos clients sont toujours les bienvenus car nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci encore d'avoir partagé votre expérience. Nous nous réjouissons de vous voir lors de vos futurs voyages.Sincèrement,Kerry-LeeSpécialiste RediResponse
par un voyageur
Publié le 30 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 juill. 2023 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Jean, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ERIE - I-90 nd I are thrilled to have earned your score following your recent stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee RediResponse Specialist
par un voyageur
Publié le 14 oct. 2024
Woman that answers the phone is rude. Room we booked had bed bugs. When I told the guy at the desk, they DID take care of it right away, moving my room. But there was no apology or note taken. Leads me to believe you should check the room out before bringing in any clothes. There were snots rubbed on the headboard in the room we were moved. But that wasn't quite as big of deal
Otherwise it wasn't bad. Quiet
par un voyageur
Publié le 1 août 2024 sur Expedia
Convenient and good customer service.
Commentaires de Gestion de l’hôtel
3 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear James,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ERIE - I-90. At Red Roof we are thrilled to read that we are convenient and you received good customer service. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 août 2024 sur Expedia
In general it was an OK property. It indeed was clean and recently updated. The bathroom door didn't fit and it was a real job to get it closed and opened again. It would not have been an issue at all for me, but we had a 15 year old grandson traveling with us. At 75, stairs are not our friend. We were put on the second floor, and no elevator. We did not ask to be changed, but it was difficult. There was noise from the freeway, but it did not bother us. The checkin and checkout were seamless. Would I stay there again? Good question...
Commentaires de Gestion de l’hôtel
2 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Stan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ERIE - I-90. At Red Roof we are the check-in was seamless, it was clean and all the positives that you highlighted. However, regarding your comment of the bathroom door, the elevator and all the other concerns that you mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 31 juill. 2024 sur Expedia
The front desk employee was polite and helpful. Vety clean room and convenient location close to i90
Commentaires de Gestion de l’hôtel
2 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Wayne,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ERIE - I-90. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to know that the room was very clean, the location is convenient and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Vicki, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ERIE - I-90 and I received your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Super clean
Publié le 30 juill. 2024 sur HotelsSuper clean motel, staff is very attentive, comfortable beds, and hot water. Ask for a backside room if your a light sleeper because of the highway.
Commentaires de Gestion de l’hôtel
1 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
The team at our Red Roof Inn Erie – I-90 would like to thank you for sharing your feedback with us, Steven. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our clean property and our attentive staff, along with your other highlights delighted us.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Sarah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ERIE - I-90 and I received your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
