Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 janv. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Andre,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ERIE - I-90. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management
par un voyageur
Publié le 29 juill. 2023 sur Hotels
Pour le prix, les lits sont très confortables.
Commentaires de Gestion de l’hôtel
31 juill. 2023 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Cher invité,Nous apprécions vos commentaires suite à votre récent séjour avec nous au RED ROOF INN ERIE - I-90. C'est bon d'entendre que votre séjour était abordable et que les lits étaient confortables.Les commentaires de nos clients sont toujours les bienvenus car nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci encore d'avoir partagé votre expérience. Nous nous réjouissons de vous voir lors de vos futurs voyages.Sincèrement,Kerry-LeeSpécialiste RediResponse
par un voyageur
Publié le 30 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 juill. 2023 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Jean, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ERIE - I-90 nd I are thrilled to have earned your score following your recent stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee RediResponse Specialist
par un voyageur
Publié le 14 oct. 2024
Woman that answers the phone is rude. Room we booked had bed bugs. When I told the guy at the desk, they DID take care of it right away, moving my room. But there was no apology or note taken. Leads me to believe you should check the room out before bringing in any clothes. There were snots rubbed on the headboard in the room we were moved. But that wasn't quite as big of deal
Otherwise it wasn't bad. Quiet
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your perfect rating, Gilles. The staff at the RED ROOF INN ERIE - I-90 and I were over the moon when we saw your 10/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Was not happy that the staff began vacuuming rooms at 7am when check out is at 11. Also unsatisfied that they shut off the television at 9am when again check out is 11. Rooms were okay but not like the pictures that are posted.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Monica,Thank you for your review following your stay at Red Roof Inn Erie – I-90. I am happy that your room was okay. However, you stated that the staff vacuuming and the shut off time for the TV hindered your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur de Weirton
Publié le 1 oct. 2024 sur Expedia
It was a nightmare. The staff was shady and acting weird. The owners live above, but yet nobody could get a hold of them. He wrote my credit card information down on a piece of paper and left it at the desk for everybody to see.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Mary, Thank you for taking the time to tell us about your experience at the RED ROOF INN ERIE - I-90. The issues you’ve brought to our attention regarding your interactions with our staff and the issue pertaining to your credit card are truly disheartening to hear. This is not an experience our guests have with us, as we hold our staff to the highest standard. We have brought your feedback to the higher level of management to have your claims investigated.Thank you again for sharing your concerns and we wish you all the best in your future travels. Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Hotels
There is big disconnect between this hotel and the call center. I booked a stay on Saturday and I called in to extend to the Friday before because my flight came in early. I discussed with the worker I was coming in Friday and set up my reservation to be Friday and Saturday. I get into town the front desk worker said my reservation was for Thursday and they didn’t have anything in the system for Friday but my Saturday reservation was still there. So I was charged for that Thursday that i didn’t stay there and they couldn’t refund that transaction. So I had to pay a higher rate for Friday instead of the one that was offered too me. And then Saturday comes around and they call me saying I was supposed to check out, then upgrade my room on Saturday. So now I’m lost because I already paid for Saturday but they are saying I have to pay for that day as well. Both workers were rude and only cared about getting more money. They wanted me to pay more but unable to refund me the payment I made. I paid a total of 300 dollars for a 2 day stay that should have been around 180. I’m not sure whose managing or running this place but is very unprofessional and a rude staff. I WILL NEVER GO HERE AGAIN!
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN ERIE - I-90. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff, the situation you mentioned regarding your reservation and all the other issues highlighted which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Visit is good
Room clean
Staff courteous
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Jennifer,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Erie – I-90. It's great to see you had a good stay and found liking to our clean room and courteous staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Expedia
We travel out east every year and we stay at the Red Roof Inn coming and going. It’s so convenient getting on and off the freeway and the McDonald’s and gas stations are right there. We’ve never had a bad room, and the hotel staff have always been very friendly and helpful. We will definitely continue staying here.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Sharon,Thank you for taking the time to write a review of your stay at the RED ROOF INN ERIE - I-90. It's so rewarding to hear that our location was convenient for your travel needs. You also mentioned that you were pleased with our friendly and helpful staff which was awesome to read. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
