Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Granby
Publié le 11 août 2023 sur Expedia
Glasses are dirty. Hair in the bathtub and on the floor.
Commentaires de Gestion de l’hôtel
12 août 2023 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Stephan, Thank you for taking the time to tell us about your experience at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER. I am sorry that your experience was less than ideal due to the uncleanliness indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee RediResponse Specialist
par un voyageur
Publié le 24 sept. 2024 sur Hotels
It was okay. Not the greatest but for the price you can't beat it.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your feedback with us, Matthew. The team at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger was pleased to know that you were fond of our prices and that your stay was okay. However, you stated that our location was not the greatest. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with more future stays.Regards,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Short stay!
Publié le 23 sept. 2024 sur HotelsShort stay so just needed an inexpensive place to stay.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Mary,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CINCINNATI AIRPORT-FLORENCE/ ERLANGER. It was great to read that you were pleased with the affordability. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
par un voyageur
Hot and humid night!
Publié le 23 sept. 2024 sur HotelsThere was no electricity or air conditioner for the whole night. This wasn’t their fault but I tell it like it was. Couldn’t sleep it was so hot and humid! Ugh!
We would have looked elsewhere but we had driven all the way from Gulf Shores and we were beat!
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Dear Mary,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. Please accept our sincerest apologies for the uncomfortable experience you had due to the indicated power outage. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Hot Night with No AC
Publié le 23 sept. 2024 sur HotelsThere was a power outage in their 220 line. Meaning they had electricity but couldn’t power their AC units. I know this wasn’t their fault. But I wish I was notified prior to check in that this was a problem so I could’ve tried to find another place. You can’t sleep in a room that’s 90+ degrees. There was no windows that opened and no lighting for security outside due to the problem. I literally went out to my car & tried to sleep cause it was cooler. I had the windows halfway down for a breeze & had 2 different people walk up to my car wake me up trying to bum a cigarette at 2-3 am cause they saw me asleep in the car. I came back into the furnace of a room after that. I was supposed to be on the road early but I was exhausted from no sleep. Left and parked in a parking lot to catch a couple hours of sleep before I hit the road for a long day of driving. Most miserable stay of my life. No refund only an apology.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par OnielRediResponse Specialist, Gestion de l’hôtel
Thank you Valued Guest, for taking the time to write a review of your stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. Please accept our most sincere apologies for the unpleasant stay you had and the hindrance faced.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Hotels
It was a fair price for the stay, but the the stairways and corridors were very dirty. The room, bed, and bathroom were all clean though. It’s an older hotel and I expected to see wear and tear on the building but the stairs, windows and corridors were just dirty. The corridor we had to walk through to get to our room had a pile of dirt in it. Almost like someone tried to sweep that floor and forgot to use a dustpan.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Linda, Thank you for taking the time to tell us about your experience at the RED ROOF INN CINCINNATI AIRPORT-FLORENCE/ ERLANGER. You highlighted our fair rates and clean room and bathroom. However, I am sorry that your experience was less than favorable due to the uncleanliness indicated. At Red Roof, it is our intent to have your confidence in our abilities to prevent similar happenings in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Dirty area and not very clean rooms. Looks like the windows haven't been cleaned in years. I guess for the price I shouldn't have expected much.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Kevin, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur de Miami
Publié le 22 sept. 2024 sur Expedia
We needed to stay here for work purposes and it served our needs. They make sure the rooms are cleaned daily and have control of the property. This is really appreciated.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Rhea,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Cincinnati Airport-Florence/ Erlanger. I am pleased we were able to meet your needs during your stay and you appreciated our clean rooms, resulting in a 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI AIRPORT-FLORENCE/ ERLANGER and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello Mary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI AIRPORT-FLORENCE/ ERLANGER and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
