Note fondée sur 317 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 mai 2024 par Brian Wipprecht, Gestion de l’hôtel
Hello Jonathan,Thank you for choosing to stay with us, and thank you for this excellent review about your experience as well! We are excited to see that you enjoyed everything! We will share your feedback with our teams.It was a pleasure having you as a guest, and we hope you stay with us again soon!Thanks again,-Brian Wipprecht, General Manager
par un voyageur
Publié le 12 oct. 2024
Had some gnats in our room and a funky odor.
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Brian Wipprecht, Gestion de l’hôtel
Hello Randall,Thank you for choosing to stay with us, and thank you for providing us with a review about your experience as well! We are happy to see you enjoyed your stay overall, however, we are disappointed you encountered a few issues with the room. We apologize that happened, and we appreciate you letting us know.It was a pleasure having you stay with us, and we hope to have an opportunity to serve you again soon!Thanks again,-Brian Wipprecht
par un voyageur
Publié le 18 août 2024 sur Expedia
The staff was excellent. My room was dirty with an ant problem, there was no toilet paper and no extra linens. The mattresses had stains on them. The staff addressed my issues. The morning crew were very friendly during my stay and the breakfast service was good.
Commentaires de Gestion de l’hôtel
19 août 2024 par Brian Wipprecht, Gestion de l’hôtel
Hello Danita,Thank you for staying with us, and thank you for taking the time to provide us with a review about your experience as well! We are thrilled to see you felt that our staff and service were great, however, we're disappointed that you experienced an issue with your guestroom. We appreciate you letting us know, and we will share your feedback with our teams.It was a pleasure serving you, and we hope stay with us again when you travel back to the area.Thanks again,-Brian Wipprecht, General Manager
par un voyageur
Publié le 4 août 2024 sur Expedia
The staff was excellent and very friendly. The rooms seem a little aged, but nice. The pullout sofa bed was not very comfortable tho. But they never are!
Commentaires de Gestion de l’hôtel
6 août 2024 par Brian Wipprecht, Gestion de l’hôtel
Greetings Clayborn,Thank you for choosing to stay with us, and thanks for providing us with a review about your experience as well! We are glad to see that you enjoyed our staff and service, however, we're disappointed to hear you didn't have a positive experience sleeping on the sofabed. We are sorry about that, and will share your feedback with our teams.It was a pleasure having you as a guest, and we hope to have an opportunity to serve you again soon!Thanks again,-Brian Wipprecht, General Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
It was a great time and nice space.
Commentaires de Gestion de l’hôtel
2 août 2024 par Brian Wipprecht, Gestion de l’hôtel
Hello Maya,Thank you for choosing to stay with us, and thanks for this excellent review about your experience as well! We are excited to see that you enjoyed your stay and the hotel. We will share this with our teams.It was a pleasure having you as a guest, and we hope to see you again soon!Thanks again,-Brian Wipprecht, General Manager
par un voyageur
Publié le 12 juill. 2024 sur Expedia
The location was excellent for our trip to special spots we wanted to see. We enjoyed walking the property, we felt safe!! Guest laundry and breakfast and amenities were great!!
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Brian Wipprecht, Gestion de l’hôtel
Hi Alicia,Thank you for staying with us, and thank you for providing us with this excellent review about your experience! We are excited to see you found our location to be convenient, felt safe, and enjoyed the amenities on property! We appreciate your feedback and will share it with our teams.It was a pleasure having you as a guest, and we hope to have an opportunity to serve you again soon!Thanks again,-Brian Wipprecht, General Manager
par un voyageur
Misleading pictures and not clean
Publié le 7 juill. 2024 sur HotelsHotel pictures provided are very misleading. The lobby and grounds were nice looking and well maintained but inside of the other two buildings where the hotel rooms were located were not kept up on. Our hotel room did not seem very clean. Dried up pee on the bathroom floor, bathroom floor not well mopped, shower did not look scrubbed and had left over hair from previous guests. It really seemed like cleaning was done to a minimum. I was very bummed how misleading the hotel was. We had an unpleasant experience at this hotel and will not be back. I wish I had paid more money to stay at a nicer hotel and not tricked into a good deal. When you stay at a hotel for a family vacation you only hope for a pleasant, clean, fun experience.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Brian Wipprecht, Gestion de l’hôtel
Hello, and thank you for staying with us! We appreciate you providing us with a review about your experience. We are so disappointed to see that you had a negative experience while staying with us! We will work on improving the facilities to offer a warm, fresh welcoming in all areas of the hotel. We truly appreciate your feedback, and will share it with our teams.It was a pleasure having you as our guest, and we hope to have an opportunity to serve you again soon.Thanks again,-Brian Wipprecht, General Manager
par un voyageur
Publié le 20 juin 2024 sur Expedia
This property was not at all what i expected. The pictures were a bit misleading.
Rooms were not cleaned properly and the common areas were disgusting. The front desk staff was accommodating but there was only so much they could do. The proximity to the airport can’t be beat but wouldn’t stay again because it just wasn’t clean.
Commentaires de Gestion de l’hôtel
21 juin 2024 par Brian Wipprecht, Gestion de l’hôtel
Hi Allison,Thank you for staying with us, and thank you for providing us with feedback about your experience. We are incredibly disappointed to see that you experienced cleanliness issues during your visit with us. We will share this feedback with our team and address your concerns.It was a pleasure having you as a guest, and we hope to have an opportunity to serve you again!Thanks again,-Brian Wipprecht, General Manager
par un voyageur
Publié le 8 juin 2024
The room is not like the pictures on the Travelocity website - no fireplace and no tub/shower, just a shower. I would say it is false advertising.
Commentaires de Gestion de l’hôtel
10 juin 2024 par Brian Wipprecht, Gestion de l’hôtel
Hi Charles,Thank you for staying with us, and thank you for taking the time to provide a review about your experience as well! We are disappointed to see that you did not enjoy your stay based on the photos from Travelocity's site. It sounds like you are describing a One-Bedroom Suite in Building 1, which does indeed offer a fireplace and a bath tub type shower. Please let us know you are interested in those amenities next time, and we'll ensure we deliver that experience for you.Thanks again for the feedback, we will share this with our teams. We hope you stay with us again when you travel back to the area.Thanks again!-Brian Wipprecht, General Manager
par un voyageur
Publié le 6 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juin 2024 par Brian Wipprecht, Gestion de l’hôtel
Hello Tonya,Thank you for staying with us at the Residence Inn Cincinnati Airport, and thank you for providing this wonderful review about your experience! We are excited to see you enjoyed everything, and we will share your feedback with our teams.It was a pleasure serving you, and we hope you stay with us again when you travel back to the area.Thanks again!-Brian Wipprecht, General Manager
