Note fondée sur 878 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2023 sur Expedia
La chambre qu’on nous a donné n’avait pas eu le ménage fait. On nous a accordé une autre.
C’est vieux comme décor mais propre.
Commentaires de Gestion de l’hôtel
20 août 2023 par General Manager, Gestion de l’hôtel
Dear Josée,It was a pleasure to host you for your recent visit. Our team is delighted to learn your concerns were solved immediately during your stay. However, we apologize for any inconvenience you experienced during your stay. Your comments on the decor and cleanliness are well noted. We hope to provide a better experience on your next visit.
par un voyageur
Publié le 11 août 2024 sur Expedia
Very nice, convenient and quiet
Commentaires de Gestion de l’hôtel
14 août 2024 par General Manager, Gestion de l’hôtel
Dear Dawn,Thank you for your wonderful feedback! It's wonderful you enjoyed our quiet accommodations and convenient location. Should you return to the area, it would be a pleasure to welcome you back at Magnuson Grand Pioneer Inn and Suites!
par un voyageur
Publié le 9 août 2024 sur Hotels
par un voyageur
Handicap Access
Publié le 9 août 2024 sur HotelsEntrances not handicap accessible no elevator to 2nd floor
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Michael,Thank you for your feedback. We’re sorry to hear about the challenges with accessibility and the lack of an elevator to the second floor. We appreciate your input, as it helps us enhance our facilities and services. We’re committed to improving and hope to offer a more accommodating experience in the future. Thank you for bringing this to our attention.
par un voyageur
Publié le 8 août 2024 sur Expedia
Very nice stay.
par un voyageur
Publié le 6 août 2024 sur Expedia
Nice little gem I never noticed. We will definitely be back!
Commentaires de Gestion de l’hôtel
11 août 2024 par General Manager, Gestion de l’hôtel
Dear Janet, We're delighted to hear you enjoyed your stay! It would be a pleasure to welcome you back at Magnuson Grand Pioneer Inn and Suites.
par un voyageur
Not up to scratch
Publié le 6 août 2024 sur HotelsConvienent location and affordable. Many recent updates to the hallways and rooms were apparent. Room was comfortable but the bathroom was not cleaned well and I had to make two trips to front desk for clean towels since there was only one, yes one, towel in the room on our arrival. Who cleans these rooms? Have they had ANY training? Does anyone inspect the rooms after cleaning? Highly annoying oversights like this are dealbreakers for experienced travelers.
Commentaires de Gestion de l’hôtel
11 août 2024 par General Manager, Gestion de l’hôtel
Dear Dennis,Thank you for sharing your feedback. We are pleased to hear you found our location convenient and the recent updates appealing. However, we deeply regret the cleanliness issues and lack of towels in your room. This does not reflect our usual standards, and we will address these concerns with our housekeeping team to ensure such oversights do not occur in the future. Your comments are invaluable for us to improve our services.
par un voyageur
Magnuson Escanaba
Publié le 4 août 2024 sur HotelsGood hotel nice place to stay, was there a total of 3 nights, two stays. However... we were told the Pub would be open 5 to 10 every evening. It was never open.. breakfast in the morning was adequate, but one morning there was no coffee the whole time we were in there..again not a big deal, but irksome just the same. The important things were taken care of, for sure, and tge staff was great, but had the capability of being so much more..
Commentaires de Gestion de l’hôtel
6 août 2024 par General Manager, Gestion de l’hôtel
Thank you for visiting Magnuson Grand Pioneer Inn and Suites. It was a pleasure to host you on two different occasions, but we're sorry for the inconvenience with the restaurant. Despite this, we hope you slept comfortably in our accommodations. Please stay with us again next time you're in the area.
par un voyageur
Publié le 3 août 2024 sur Expedia
Arrived for room with 3 travelers: assigned room A/C not functioning after room cooked in 90 temps all day.
Moved to 2 rooms with lesser beds, and A/C not working newly assigned room. Complementary bath toiletries empty tubes! Asked for manager response and had none. Asked for refund, no reply. Listing services included onsite bar (closed on our Friday night stay!), laundry facility ( none; took to off-site laundromat), and morning complimentary breakfast was unstaffed initially and no coffee to start.
Only bright spot was registration counter staff (young woman with pink braces: Very helpful and pleasant).
Cannot recommend any stay until deficiencies are corrected, facilities repaired/updated, and staffing and services reevaluated. Expedia should deplatform this property until it's deficiencies are inspected and verified by Expedia. I'm losing confidence in the Expedia experience. A losing effort. Please get better
Commentaires de Gestion de l’hôtel
6 août 2024 par General Manager, Gestion de l’hôtel
Dear Peter, Thank you for sharing your detailed feedback. We're sorry about your issues with the AC units and empty toiletries as well as the closed bar and breakfast area. Your experience does not reflect the standards we strive to maintain. We will address these deficiencies and work towards improving our facilities and services. We hope to regain your trust and provide a better experience in the future.
par un voyageur
Publié le 3 août 2024 sur Expedia
👍
Commentaires de Gestion de l’hôtel
5 août 2024 par General Manager, Gestion de l’hôtel
Dear Michael,Thank you for choosing Magnuson Grand Pioneer Inn and Suites! We're glad you enjoyed your stay, and we hope to see you again soon.
